Case Manager (RN) - Stanyan

RiseMe; San Francisco (CA); On-site; USD 95,000 - 130,000; Full time

Job summary

UCSF Medical Center is seeking a Case Manager to promote optimal clinical and resource outcomes and facilitate appropriate lengths of stay for hospital admissions. The role oversees a complex caseload and coordinates discharge planning in collaboration with the multidisciplinary team.

The Case Manager provides age-appropriate assessments, interprets data, and delivers interventions while ensuring culturally competent care.

Qualifications

• Bachelor’s degree in Nursing or healthcare field is required.
• At least 1 year of case management experience.
• Strong written and oral communication, diplomacy, organizational and analytic skills.
• Self-directed, assertive, and creative in problem solving and care management.

Responsibilities

• Facilitate care coordination with multidisciplinary team to optimize patient outcomes.
• Assess discharge needs and identify readmission risks; plan and communicate with the team.
• Oversee complex discharge planning and ensure timely, safe discharge.
• Lead MDRs and monitor discharge milestones to address barriers.
• Provide consultation and education to healthcare teams and departments.
• Participate in quality improvement initiatives and program development.
• Refer patients for social work intervention and post-acute resources.

Skills

Written communication

Oral communication

Organizational skills

Analytical skills

Team collaboration

Problem solving

EHR proficiency

Interdisciplinary teamwork

Education

Bachelor's degree in Nursing/Healthcare-related field

Tools

Electronic Health Records

Job description

The Case Manager promotes the achievement of optimal clinical and resource outcomes and is responsiblefor facilitating appropriate lengths of stay for all hospital admissions in accordance with its goals andobjectives. The case manager is responsible for a designated patient caseload that is considered complexand resource intensive and oversees coordination of complex discharge planning for assigned case load.

The Case Manager is an active member of the interdisciplinary team contributing to team goal setting. TheCase Manager acts as a consultant to the clinical team, service lines and other departments andparticipates in program development and quality improvement initiatives.

The Case Manager provides age-appropriate assessments, interpretation of data, and delivery ofinterventions. Demonstrates the ability to work with any patient regardless of race, gender, religiousaffiliation, sexual orientation, cultural beliefs, lifestyle, and disease process or treatment plan.

Responsibilities

DUTIES & ESSENTIAL JOB FUNCTIONS

• Work in a collaborative practice model, facilitating care coordination with the multidisciplinary treatment team for care progression to optimize patient outcomes
• Provide case management assessment and interventions on the basis of initial screening for discharge needs, identify readmission risks, patient strengths and needs related to transition and discharge planning; collaborate and communicate with multidisciplinary team in all phases of discharge planning process, including initial patient assessment, planning, implementation, interdisciplinary collaboration, teaching and ongoing evaluation.
• Oversee and coordinate complex medical discharge planning needs for assigned patients in collaboration with other interdisciplinary team members, assuring a safe discharge plan is developed and implemented in a timely manner; proactively identifies and resolves delays and obstacles to discharge.
• Collaborate with providers and all members of the multi-disciplinary team to manage the clinical resources and transition planning for patients within assigned caseload from admission through discharge, actively working to identify/eliminate barriers to deliver of services required to advance care and promote timely discharge; facilitate the following on a timely basis:
  • Completion of discharge plan,
  • Modification of plan of care, as necessary, to meet the ongoing needs of patient,
  • Completion of all required documentation in APeX flowsheets and patient records
• Coordinate and lead multi-disciplinary rounds (MDRs) and monitor discharge milestones, assign accountability for tasks, and proactively identify and address/ elevate barriers to timely discharge
• Ensure that all elements critical to the plan of care have been communicated to the patient/family and members of the healthcare team and are documented as necessary to assure continuity of care.
• Refer appropriate cases for social work intervention
• Initiate and facilitate referrals through the Resource Coordinators for post-acute care resources (i.e. home health care, SNF, rehab facilities, hospice, medical equipment and supplies).
• Monitor patients’ length of stay and collaborates with physicians to ensure resource utilization remains within covered benefits and are appropriate in relationship to the patient’s clinical and psychosocial needs.
• Provide consultation and education to members of the healthcare team, hospital departments, service lines and community agencies and providers.
• Participate in clinical performance/quality improvement teams within the department, service lines, and hospital to identify opportunities for improvement in such areas as clinical outcomes, length of stay management, and utilization of resources; use data to drive decisions and plan/implement performance improvement strategies related to case management for assigned patients, including fiscal, clinical and patient satisfaction data.
• For patients with significant or intensive psychosocial needs, serve as the secondary care manager, working in close collaboration with the social worker to bring nursing scope of practice and expertise to address the holistic needs of the patient.
• Consider age specific needs of the patient as appropriate and effectively communicates and interacts with patients, families, staff and members of the community from diverse backgrounds.
• Participate in department program planning including goal setting, program development, systems development and improvement. Participates on department and hospital committees and task forces
• Demonstrate competency with work-required computer programs and incorporates use into daily work routine.

Qualifications

Required Qualifications:

• Possesses a Bachelor’s Degree in Nursing/Healthcare-related field
• A minimum of 1 year of case management experience
• Knowledge and abilities essential to the successful performance of the duties assigned to the position
• Demonstrates resourcefulness, superior written and oral communication, diplomacy, organizational and analytic skills.
• Self-directed, assertive and creative in problem solving, systems planning and patient care management in a high-volume work environment.
• Basic computer skills and proficiency with an electronic patient record
• Ability to work effectively and collaboratively with interdisciplinary teams.
• This position requires flexibility to orient and work at all UCSF Medical Center locations.

Preferred Qualifications:

• Recent experience in case management, utilization review or discharge planning preferred.
• Master’s Degree in Nursing or a healthcare-related field preferred.

License/Certification:

• Active RN license in the state of California