Case Manager - Riverfront Lofts - 10884

Colorado Coalition for the Homeless; Denver (CO); On-site; USD 28,929 - 34,440; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Flexible spending accounts

403(b) retirement plan

Paid time off

Job summary

Colorado Coalition for the Homeless in Denver, CO seeks a Case Manager I to provide case management for families, children, and individuals experiencing homelessness in the Denver area. The role includes coordinating housing, health, and support services and ensuring thorough documentation in the EHR.

The ideal candidate has 1–2 years of relevant experience, strong communication skills, and the ability to engage clients with trauma‑informed care.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree in Psychology, Social Work, Human Services or related field preferred; combination of education and experience may be considered.

Responsibilities

• Develop and implement individualized care plans for clients with complex health and housing needs.
• Coordinate referrals to housing, health, and community support services.
• Monitor client progress, track outcomes, and maintain accurate case documentation in the EHR and other systems.
• Respond to crises, provide de‑escalation support, and implement crisis and safety plans.
• Serve as liaison between internal program staff, community partners, and health providers.
• Assist clients in applying for benefits such as Social Security, Medicaid, and food assistance.
• Transport clients as needed and accompany them to appointments and meetings.
• Participate in community collaboration meetings and contribute to improving services.
• Attend training and education opportunities to enhance professional skills.
• Record all clinical and non‑clinical services in a timely manner.

Skills

Housing First

Trauma-informed care

Harm reduction

Interpersonal skills

MS Office

EHR knowledge

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

MS Office

EHR systems

Job description

We are seeking a Case Manager I to provide case management services for families, children, and individuals experiencing homelessness or who have formerly experienced homelessness in the Denver area.

Work Address: 3440 Park Ave W, Denver, CO 80216

Responsibilities

• Develop and implement individualized care plans for a caseload of clients with complex health and housing needs.
• Coordinate and facilitate referrals to housing, health, and community support services.
• Monitor client progress, track outcomes, and maintain accurate case documentation in the EHR and other systems.
• Respond to crises, provide de‑escalation support, and implement crisis and safety plans.
• Serve as liaison between internal program staff, community partners, and health providers.
• Assist clients in applying for benefits such as Social Security, Medicaid, and food assistance.
• Transport clients as needed and accompany them to appointments and meetings.
• Participate in community collaboration meetings and contribute to improving services.
• Attend training and education opportunities to enhance professional skills.
• Perform other duties, including timely recording of all clinical and non‑clinical services.

Qualifications

• Strong understanding of Housing First principles, trauma‑informed care, and harm reduction strategies.
• Excellent interpersonal and communication skills, with the ability to build trusting relationships.
• Proficiency in Microsoft Office Suite and the organization’s client‑recording systems.
• Knowledge of local housing resources, benefits programs, and social service agencies.
• Bilingual or multilingual skills are preferred but not required.

Experience

• 1–2 years of experience working with diverse populations experiencing mental health challenges, homelessness, substance use disorders, or serious and persistent mental illness.

Education

• High School Diploma or GED required.
• Bachelor’s degree in Psychology, Social Work, Human Services, Criminal Justice preferred; combination of education and experience may be considered.

Compensation

$20.64 - $25.14 per hour, depending on relevant experience.

Benefits

• Choice of HMO or PPO health insurance with low employee contributions.
• Dental and vision insurance options.
• Flexible spending accounts for health care, dependent care, and parking expenses.
• Basic life and AD&D insurance; Employee Assistance Program.
• 403(b) retirement savings plan with matching contributions up to 5%.
• Paid time off: 9 holidays, 12 sick days, and three weeks of vacation for new full‑time employees in their first year.

Additional Requirements

• Valid driver’s license required; may be waived based on overall experience and needs.
• Completion of internal credentialing and privileging process before start date.

EEO Statement

The Colorado Coalition for the Homeless is committed to delivering services, making employment‑related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.