Case Manager Rare Disease TEPEZZA - Memphis TN

VetJobs; Memphis (TN); On-site; USD 82,000 - 111,000; Full time

Job summary

Amgen in Memphis, Tennessee is seeking a Case Manager to coordinate patient access, insurance approvals, and reimbursement workflows across providers and payers. You will partner with RBMs, PALs, the hub, and pharmacy teams to ensure timely access to therapies for U.S. patients.

The role emphasizes HIPAA and FDA familiarity, strong communication, and the ability to manage multiple cases across geographies and time zones. Travel up to 20% may be required.

Qualifications

• Master’s degree or equivalent case management experience required.
• Pharma industry experience preferred.
• Excellent communication and customer service.

Responsibilities

• Oversee insurance approvals and reauthorizations communication.
• Collaborate with RBMs, PALs, hub, pharmacy and patients to manage all steps for therapy access.
• Report adverse events and product complaints to medical information as needed.
• Maintain case history for U.S. patients with notes from hub, pharmacy, insurance calls and patient interactions.
• Track reimbursement and shipping status for U.S. patients.

Skills

Communication skills

Customer service

HIPAA familiarity

FDA familiarity

Time zones management

Education

Master’s degree

Bachelor’s degree + 2 years Case Management

Associate’s degree + 6 years Case Management

High school diploma/GED + 8 years Case Management

Job description

Job Description

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience. This role is 'On-Site' at the location detailed in the job post.

How MIGHT YOU DEFY IMAGINATION?

You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.

What you will do

Let’s do this. Let’s change the world. In this vital role the Case Manager will experience day to day oversight and awareness of patient customer service issues with insurance, the specialty pharmacy, and patient support programs

• Daily interaction with Regional Business Managers (RBMs), Patient Access Liaison (PAL) and Medical Science Liaison’s (MSLs) to ensure current and accurate communication on the status of insurance approvals and reauthorizations
• Work closely with RBMs, PALs, the hub, pharmacy, and the patient/family to case manage all steps required to gain access to therapy
• Partner with Safety and Pharmacovigilance (PV). Report Adverse Event (AE)’s and product complaints through medical information
• Maintain case history for all U.S. patients, entering relevant notes from the hub, the pharmacy, calls to insurance, patient support programs, physicians and nurses, and the patients and families
• Maintain and update patient status to track reimbursement and shipping status of U.S. patients
• Triage, troubleshoot and resolve initial and ongoing reimbursement issues (PAs, denials, appeals, reauthorizations, overrides, billing problems)
• Liaise with medical offices as necessary to obtain insurance authorizations
• Counsel patients and family on insurance and reimbursement options
• Identify general and specific adherence trends and suggest appropriate action
• Report on weekly changes in patient status, current adjudication status of all patients, overall reimbursement trends, and any other trends, successes, or roadblocks
• Manage, track, and report on Open Enrollment efforts annually to ensure every patient has access to adequate insurance
• Advise patients and families on insurance, financial assistance and therapeutic access programs
• Attend patient meetings, industry conferences and sales meetings

Auto req ID

486144BR

Minimum Education Required

Masters

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a [type of person] with these qualifications.

Basic Qualifications

• Master’s degree OR
• Bachelor’s degree and 2 years of Case Management experience Or
• Associate’s degree and 6 years of Case Management experience Or
• High school diploma / GED and 8 years of Case Management experience

Preferred Qualifications

• Bachelor’s Degree strongly preferred
• 5+ years of experience in the pharmaceutical industry
• 2+ years prior experience as a Case Manager
• Excellent communication skills and commitment to customer service
• Ability to effectively resolve hurdles across multiple cases at the same time
• Ability to learn product and disease information, familiarity with HIPAA and FDA
• Ability to manage communication with case managers and sales reps across multiple geographies and time zones

Excel And PowerPoint Skills Required

Up to 20% travel required

Thrive

What you can expect of us As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

In Addition To The Base Salary, Amgen Offers a Total Rewards Plan Comprising Health And Welfare Plans For Staff And Eligible Dependents, FInancial Plans With Opportunities To Save Towards Retirement Or Other Goals, Work/life Balance, And Career Development Opportunities Including

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans and bi-annual company-wide shutdowns
• Flexible work models, including remote work arrangements, where possible

for a career that defines imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

Amgen anticipates accepting until 11/15/2026 however, we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Salary Range

81,851.60USD -110,740.40 USD

City*

Memphis

State*

Tennessee

Job_Category

Management

Job Code

Pharmaceutical Pharmaceutical

Affiliate Sponsor

Amgen

Salary Range

$100,000