Case Manager --Rapid Rehousing Plus Care

VOA Colorado; Denver (CO); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health, Dental, Vision

403b Retirement Plan with Agency Match

Tuition Assistance

Paid Holidays

Personal Days

Volunteer/Wellness Day

Job summary

Volunteers of America Colorado is seeking a dedicated Case Manager for the Rapid Rehousing Plus Care program in the Denver area. You will perform needs-based assessments, provide intensive case management, and collaborate with housing partners to secure stable housing.

Bilingual Spanish is preferred to better serve diverse clients. Position requires use of a personal vehicle for field work across the Denver Metro area, and a commitment to VOACO’s mission of serving neighbors in need with dignity

Qualifications

• Needs-based assessments and case management for participants.
• Provide housing navigation and connect clients to resources.
• Engage with community service providers and multidisciplinary teams.
• Bilingual Spanish preferred; English required.
• Maintain confidentiality and accurate reporting in data systems.

Responsibilities

• Conduct needs-based assessments and outreach.
• Provide wrap-around case management to households with barriers to housing.
• Assist with housing navigation, income resources and rental assistance.
• Attend meetings, trainings and collaborate with service providers.

Skills

Case management

Housing navigation

Bilingual Spanish (preferred)

Communication skills

Time management

MS Office

Motivational Interviewing

Education

Bachelor’s degree in human services or related field

Tools

Homeless Management Information System

Service Point

Job description

Description

Why Volunteers of America?

VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential.

**Case Managers for the Rapid Rehousing Plus Care (RRH+C) program are directly responsible for the service provision and housing assistance for program participants. RRH+C serves individuals and families who are currently experiencing homelessness. This position will work in conjunction with other service providers in the Denver Metro Area in order to provide wrap around case management services to participants to assist them in obtaining and maintaining permanent, stable housing. Job duties include, but are not limited to, conducting needs-based assessments, community outreach, providing case management services, assisting with housing navigation, supporting housing retention, connecting clients to income resources and/or public benefits, requesting rental assistance, landlord recruitment/mediation, attending meetings/trainings within the community, collaborating care with service providers and multi-disciplinary teams, and accompanying participants on appointments as needed. This position requires the use of a personal vehicle for securing and maintaining housing for the participants enrolled in the program.

Bilingual-Spanish preferred. This position may work with mono-lingual Spanish speaking families and/or individuals.

Essential Duties and Responsibilities

• Ensures that the client’s choice is honored and their ideas play a prominent role in programming.
• Coordinates wrap-around services for clients with the team and community service providers.
• Utilizes standardized screening and assessment tools and ensures the completion of needs-based screenings.
• Provides intensive case management for households with high barriers to obtaining or maintaining housing by identifying and serving the unique needs of each client.
• Collaborates with clients and empowers them to achieve the goals they set for themselves.
• Attends intakes, housing orientations, lease signings, and ongoing educational opportunities for clients.
• Embodies meeting participants where they are, literally and figuratively. This may include meeting participants in the community and transporting participants for case management purposes.
• Responsible for collecting necessary documents to obtain and maintain housing such as: identification documents, vital documents, income documentation, changes in household, etc.
• Assists clients in their search for housing by assisting them with filling out rental applications, interpreting leases, understanding tenant rights and responsibilities, looking for housing leads, and other various means based on the unique needs of the household.
• Ensures timely and accurate reporting within data entry systems and hard copy files in accordance with grant guidelines and data quality standards.
• Assists in relocating clients as needed and securing emergency shelter.
• Assists with community-wide outreach to identify eligible participant households presenting with substantial barriers to housing stability.
• Facilitates the equitable delivery of appropriate services for households as indicated by relevant service modalities such as various evidence-based and housing focused models as well as Motivational Interviewing.
• Responsible for possessing an in-depth knowledge regarding program requirements, including the referral process, support services, allowable costs, field-relevant best practices, and HUD permanent housing rapid re-housing standards.
• Demonstrates knowledge of relevant resources, a passion for serving those experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.
• Maintains a specialized knowledge related to service delivery database systems within the organization.
• Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
• Attends orientations, trainings, education programs, staff meetings, community meetings, conferences, and workshops as requested and applicable to meet the needs of the position.
• Provides training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.
• Performs duties in a professional manner by maintaining the confidentiality of all information and collaborating effectively within and across teams.
• Performs all other duties as assigned.

Working Conditions and Physical Requirements

• Must be willing to use vehicle for service provision throughout the seven-county Denver Metro area.
• Works in close proximity to other staff in an open-office setting.

Position Type and Expected Hours of Work

• Full-time 40 hours per week Monday through Friday. Some evenings may be required.

Location

2877 Lawrence St., Denver, CO 80205

PAY RANGE $22.00-$24.00/hr $1.00 per hour differential for bilingual candidates

Benefit eligibility is based on job type/status

• Vacation Time
• Separate Sick Time
• Paid Holidays
• Floating Holidays
• Personal Days
• Volunteer/Wellness Day
• Tuition Assistance
• Pension Plan
• 403b Retirement Plan with Agency Match
• Health, Dental, Vision, Pet Insurance
• Life Insurance
• Accident Insurance
• Employee Assistance/Work-Life Balance Program
• Employee Discount Program
• LifeLock with Norton
• Public Service Loan Forgiveness

Volunteers of America is an EEO Employer

POSITION WILL REMAIN OPEN UNTIL FILLED

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

Veterans Strongly Encouraged to Apply

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact [e-mail] to begin the Interactive Process.

Requirements

Competencies

• Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service).
• Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).
• Utilization of various databases including Homeless Management Information System and Service Point.
• Ensures equitable and inclusive services.
• Ensures that participant(s) has an active voice in programming.

Minimum Qualifications of Position

• Bachelor’s degree in human services, social work, or a closely related field or related experience.
• Colorado driver’s license and state-mandated automobile insurance.

Preferred Qualifications of Position

• Familiarity with current housing market information, housing trends and available resources.
• Experience working with the literally homeless population.
• Experience working both independently and in a team-oriented, collaborative environment.
• Fluent in both English and Spanish.

Knowledge and Skills

• Expert written, oral, and interpersonal communication skills.
• High level of competency working with Microsoft Office suite and cloud-based applications.
• Familiarity with Motivational Interviewing and exemplification of the spirit of Motivational Interviewing.
• Strong time-management and prioritization skills.
• Crisis and verbal de-escalation intervention skills.
• Strong organization skills.