Case Manager, RAPID

Center for Justice Innovation; New York (NY); On-site; USD 39,000 - 49,000; Full time

Benefits offered by this job

Healthcare

Dental coverage

Vision insurance

Disability insurance

Life insurance

403(b) retirement plan

Talkspace & Ginger

Commuter FSA

Job summary

The Center for Justice Innovation in Brooklyn, NY, seeks a Full‑time Case Manager to support the RAPID program's Rapid Engagement Tier and High Utilizer Tier. You will conduct intake at arraignment, coordinate services, and connect participants to community resources.

Responsibilities include developing curricula, facilitating groups, and maintaining HIPAA‑compliant records. Evening/weekend hours may be required. Fluency in Spanish is a plus.

Qualifications

• Bachelor’s degree or 3–4 years in a social service setting.
• Experience in court or criminal justice setting preferred.
• Experience in case management and community advocacy preferred.
• Group facilitation skills required.
• Excellent interpersonal and problem‑solving abilities.

Responsibilities

• Provide individualized case management, including needs assessments and referrals.
• Facilitate psychoeducational curricula and restorative circles for rapid engagement.
• Conduct follow-ups to offer ongoing support and resource connections.
• Assist with crisis intervention and trauma‑informed practices.
• Provide intake and case management for pre‑arraignment and High Utilizer participants.
• Maintain documentation and data in electronic databases.

Skills

Case management

Community advocacy

Group facilitation

Trauma‑informed approach

Spanish language (preferred)

Education

Bachelor’s degree or 3–4 years social service experience

Tools

Slack

Zoom

Microsoft Office

Job description

THE ORGANIZATION

The Center for Justice Innovation is a nonprofit organization dedicated to advancing community safety and racial justice. Since 1996, we’ve worked alongside communities, courts, and those most directly affected by the justice system to build stronger, healthier, and more equitable neighborhoods. With a team of over 900 staff and an annual budget of $130 million, the Center carries out its mission through three core strategies:

1. Operating Programs that pilot new ideas and address local challenges;
2. Conducting original research to evaluate what works—and what doesn’t; and
3. Providing expert assistance and policy guidance to reformers across the country and beyond.

Backed by decades of on-the-ground experience and nationally recognized expertise, we bring innovative, practical, and lasting solutions to justice systems nationwide.
Learn more about our work at www.innovatingjustice.org.

THE OPPORTUNITY

Brooklyn Justice Initiatives offers people an opportunity to change the direction of their lives. The program transforms how people navigate the legal process of criminal court in Brooklyn, NY, and helps them avoid the harmful effects of incarceration. It provides meaningful early diversion, supervised release for people awaiting trial, and alternative sentencing options.

Through the Rapid Access to Peers, Intervention, and Diversion Project (RAPID), BJI engages participants at their earliest court appearance, conducting same‑day intakes and connecting them to immediate programming. RAPID includes two tiers:

• The Rapid Engagement Tier, which supports individuals with minimal system contact by removing barriers to brief therapeutic or programmatic sessions that can lead to declination of prosecution, operating within the Project Reset program; and

• The High Utilizer Tier, which focuses on individuals with more extensive system involvement, offering targeted stabilization plans addressing needs such as housing, mental health, and frequent court contact.

Together, these tiers ensure immediate access to services while right‑sizing resources to meet both lower and higher levels of need.

Brooklyn Justice Initiatives is seeking aCase Managerto join the Diversion team. Reporting to the Program Manager of Project Reset, theCase Managerwill support primarily the Rapid Engagement Tier and will play a critical role in daily program operations, conducting intake directly at arraignment, facilitating group and case management sessions, preparing program completion letters, and referring participants to community-based resources.

Responsibilities include but are not limited to

Participant Engagement

• Provide individualized case management, including needs assessments and referrals to social services, mental health support, legal services, employment resources, and other relevant resources;
• Facilitate and contribute to the development or revision of psychoeducational curricula, restorative justice circles, and brief interventions designed for rapid engagement;
• Conduct follow-up with participants to provide voluntary ongoing support or resource connections beyond the initial session;
• Assist with crisis intervention and de-escalation when needed, maintaining a trauma-informed and participant-centered approach; and
• Provide intake support and case management services to pre-arraignment and High Utilizer participants.

Collaboration and Stakeholder Engagement

• Maintain effective communication with court stakeholders, including defense attorneys, prosecutors, and court staff, to support seamless program operations;
• Support outreach and coordination with community-based partners to expand access to responsive, culturally competent services; and
• Collaborate with Rapid RESET staffing teams to ensure daily coverage aligned with court calendars and appearance volumes.

Data and Reporting

• Maintain accurate and organized participant documentation, including intake assessments, HIPAA and consent forms, legal documents, and attendance records;
• Maintain appropriate participant information in electronic databases and hard files;
• Track attendance, input accurate information into the internal case management system and shared databases, and ensure data quality and integrity; and
• Prepare and circulate certificates of program completion and provide written and verbal updates to court stakeholders.

General Program Support

• Support participant navigation between legal system partners and community programming to ensure smooth engagement;
• Participate in team meetings, team building activities, trainings, and court-based initiatives that advance the program models;
• Assist with outreach and representation at community-based events, including occasional evening and weekend programming; and
• Perform other duties as necessary to support program and departmental operations.

Qualifications

• Bachelor’s degree or a minimum of 3-4 years of experience working in a social service setting;
• Experience working in a court or criminal justice setting strongly preferred;
• Experience in case management, community advocacy, diversion programs, or social services, strongly preferred;
• Experience in group facilitation required;
• Excellent interpersonal, communication, and problem-solving skills;
• Ability to work collaboratively with diverse stakeholders, including law enforcement, attorneys, and community organizations;
• Strong understanding of the criminal legal system and the impact of incarceration on individuals and communities;
• Familiarity with technology, case management databases, Slack, Zoom,and Microsoft; and
• Fluency in Spanish preferred, but not required.

Position Type

Full-time, Monday - Friday from 9:00 AM to 5:00 PM, with some evening and weekend hours required; subject to change due to program needs.

Position Location

Brooklyn, New York.

Compensation

The compensation range for this position is $28.57 - $35.93 per hour, annually equivalent to $52,000 - $65,400 based on a 35-hour work week and is commensurate with experience.

Benefits

The Center for Justice Innovation offers an excellent benefits package including comprehensive healthcare with a national network, free basicdental coverage, vision insurance, short-term and long-term disability, life insurance, and flexible spending accounts including commuter FSA. We prioritize mental health care for our staff and offer services like Talkspace and Ginger through our healthcare plans. We offer a 403(b) retirement plan with a two-to-one employer contribution up to 5%.

The Center for Justice Innovation is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and welcome applications from women, people of color, members of the LGBTQ+ community, and individuals with prior contact with the criminal justice system. Our goal is to create a supportive and respectful environment where everyone, regardless of background or identity, feels valued and included.

At this time, the Center is unable to sponsor or take over sponsorship of an employment visa. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Candidates are expected to provide accurate and truthful information throughout the hiring process. Any misrepresentation, falsification, or omission of material facts may result in disqualification from consideration, withdrawal of an offer, or termination of employment, regardless of when discovered.

In compliance with federal law, all hires must verify their identity and eligibility to work in the United States and complete the required employment verification form upon hire. Please refer to the job posting for relevant contact information. If contact details are not provided, we kindly ask that you refrain from inquiries via phone or email, as only shortlisted candidates will be contacted.