Case Manager/PAP

MedDeviceJobs; Jacksonville (FL); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Remote and hybrid options

Comprehensive benefits

Stock-based incentives

Time-off programs

Job summary

Amgen is seeking a Case Manager for Amgen Support+ to transform patient access programs and support the launch of a new patient support offering. You will verify benefits, assist with copays and prior authorizations, and engage with HCPs, insurance companies, and pharmacies to enable timely therapy starts.

The role emphasizes regulatory compliance, data accuracy, and collaboration across teams to improve patient outcomes while supporting a global enterprise with flexible work arrangements.

Qualifications

• Master’s degree or higher with relevant customer service experience.
• Bachelor’s/Associate degree with customer service experience may apply.
• Experience in regulatory environments is preferred.

Responsibilities

• Assist in enabling access to progressive therapies and remove barriers for patients.
• Interact with patients, HCP offices, and insurance companies to verify benefits.
• Enter data into the system and monitor reimbursement trends.
• Coordinate with commercial and government payors and pharmacies.
• Follow SOPs and maintain high data integrity.

Skills

Communication skills

Regulatory experience

Payor knowledge

Pharmacy operations

Data analysis

MS Office

Education

Master’s degree

Bachelor’s degree

Associate’s degree

High school diploma

Tools

MS Office

Job description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Amgen Case Manager/PAP – Amgen Support +

What you will do

Join an incredible team that’s redefining Amgen’s patient support programs. In this vital role, you will be handling industry leading transformation of our overall patient support offerings. This is a unique opportunity to work on a dynamic launch brand, gain portfolio product experience, and help build a new best-in-class patient support program.

Amgen is an innovative organization with a powerful sense of shared purpose toward our mission: to serve patients. Within Patient Access, we will provide you the capabilities, resources, and rewards of a global enterprise, entrepreneurialism and verve that marked our early days as a biotechnology pioneer. We encourage our team members to have fulfilling and meaningful careers through exciting assignments, career development, and valuable opportunities!

The case manager assists in enabling access to progressive therapies that improve the health and well-being of individuals with treatable diseases. You will interface closely with patients, HCP offices, and insurance companies to remove barriers and enable patients to begin therapy faster. This will frequently involve in engaging directly with health care professionals to establish options for financial assistance / reimbursement by navigating complex benefit programs in an increasingly complicated payor landscape. Of utmost importance are: (a) the need to engage empathetically with partners and stakeholders (b), attention to detail and the ability to ensure a high quality of data integrity when interacting with supporting technologies, and (c) a self-starting demeanor and desire to problem solve by leveraging lessons learned and best practices. In depth training will be provided to arm you with the skills that will make you successful in this role. Looking for individuals who can learn and follow standard operating procedures (SOP’s).

Let’s do this. Let’s change the world. In this vital role you will provide support to patients and partner with HCP and insurance companies to transform Patient Access.

• + Understand and adhere to government regulations and company policies
• + Verify benefits for each patient and assist with copay, prior authorization and reimbursement issues
• + Maintain positive rapport
• + Handle inbound and outbound calls from HCP’s and patients and enter all appropriate data into the system
• + Compile and analyze data regarding reimbursement trends to assist with continuous improvement efforts
• + Work with both commercial and government payors
• + Interact with pharmacies to expedite a positive patient experience

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The transformational professional we seek is an advocate with these qualifications.

Basic Qualifications:

• Master’s degree
• OR
• Bachelor’s degree and 2 years of Customer Service/Call Center experience
• OR
• Associate’s degree and 6 years of Customer Service/Call Center experience
• OR
• High school diploma / GED and 8 years of Customer Service/Call Center experience
• Minimum of 6 months of experience working for AS+ or Tezspire Together HUB.

Preferred Qualifications:

• + Proven experience working in a regulatory environment and experience with timely adverse event reporting
• + Proven experience working with both commercial and government payors
• + Experience with interacting with pharmacies to expedite a positive patient experience
• + Strong communication skills and a collaborative spirit to build relationships
• + Possess a strong “can do” attitude and demonstrated follow through and problem-solving skills
• + Attention to detail and ability to prioritize work
• + Able to remain agile with multiple plan designs and call types
• + General knowledge of accounting principles, pharmacy operations and medical claims.
• + Understanding of claims coding (ICD-9 and ICD-10) is preferred
• + Proven experience with MS Office products
• + Ability to identify trends or gaps with people, processes and/or systems
• + High School Diploma or GED required and at least two years of related experience (health care administration, medical coding and billing, customer service, direct benefits verification support, etc.)

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• + A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• + A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• + Stock-based long-term incentives
• + Award-winning time-off plans
• + Flexible work models, including remote and hybrid work arrangements, where possible

Application deadline

Amgen anticipates accepting applications until 10/30/2026 however, we may continue accepting applications beyond this date if we do not receive a sufficient number of candidates.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.