Case Manager - Outreach Team

Socket.dev; Medford (OR); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

403(b) plan with 6% match

Generous paid time off (208 hours)

11 paid holidays annually

Loan repayment program option

Job summary

Options for Southern Oregon is seeking a Case Manager to join our mobile outreach team. You will provide outreach to individuals hesitant to engage in treatment and help develop individualized plans. You will collaborate with partners to connect clients to needed services.

The role requires a BA/BS in human services or 3+ years of relevant experience, CADC-R eligibility, and a valid driver's license. Bilingual skills are a plus, with EHR proficiency and strong communication.

Qualifications

• Bachelor's degree in a human services field or at least 3 years of relevant experience.
• Must have interest and ability to register as a CADC-R.
• Must be a QMHA on MHACBO registry or eligible to register.

Responsibilities

• Provide outreach and engagement activities to individuals with behavioral health needs.
• Build rapport and coordinate with community partners and clients.
• Interview and screen clients, help develop and carry out individual treatment plans.
• Assist clients in accessing local, state, and federal resources and entitlements.
• Document and communicate client needs to leadership and clinicians.
• Drive and transport clients as needed to services and appointments.

Skills

Communication

Motivational interviewing

Interpersonal skills

Driver's license

Education

Bachelor's degree in human services

3+ years experience in similar setting

Tools

MS Word

EHR system

Job description

Benefits include:

• Family medical, dental, long-term disability, 403(b) plan with 6% match, and more.


• Generous paid time off policy. (Annual accrual up to 208 hours - based on FTE status and available to use upon accrual). Plus, 11 paid holidays annually.

Position may be eligible for Oregon Behavioral Health Loan Repayment Program – visit https://www.oregon.gov/oha/HSD/AMH/Pages/Loan-Repayment.aspx

Bilingual skills a plus; Options pays a premium for employees who can conduct business in Spanish and provide certification of a language proficiency test approved by the Oregon Health Authority that meets a proficiency level of "Intermediate High" or "Low Intermediate+" depending on the testing site.

Schedule: Monday-Friday 8am-5pm

Overview

A Case Manager (CM) is needed to join our mobile outreach team. The CM provides outreach and engagement activities to individuals with behavioral health needs that are hesitant to engage in treatment. This position works to develop a positive rapport with individuals in need, demonstrating a caring and empathic manner, which assists in building trust and facilitating entry into needed treatment. This position is primarily works in the community with Options personnel and collaborates with community partners to outreach and engage clients in need of behavioral health services. The CM interviews and screens clients, and helps formulate and carry out individual treatment plans. Assists individuals with accessing local, state and federal resources and entitlements and collaborates with community partners to help the individual in need access resources available to them.

Responsibilities

• Provides screenings and outreach and engagement activities to community members who may be in need of behavioral health services and/or other resources. Works to engage them and connect them to these services and supports.


• Utilizes excellent communication and interpersonal skills to make the process of learning about services and accessing services a positive experience for each individual.


• Uses motivational interviewing to engage clients in needed services.


• Assists individuals in problem solving around personal issues impacting their ability to access services (i.e. transportation, remembering appointments).


• Performs outreach activities that may include program participation screening, provides education on services and gathers relevant information from individuals.


• Serves as liaison to community resources, and assists clients in using these resources to enhance their independent living skills.


• Informs lead staff persons, clinicians, program managers and other pertinent parties of clients' needs or concerns.


• Keeps up-to-date documentation, answers phones, enters information into computer, may assist with scheduling appointments.


• Performs outreach both via phone and in person in the community to promote engagement in services.


• Transports clients to facilitate client-directed services, travels between sites and is required to drive.

Qualifications

Bachelor's (BA/BS) degree in a human services field OR three years of experience providing services in a similar setting with individuals who have emotional and/or mental and/or developmental disabilities, OR a combination of education and experience that provides the desired skills, knowledge, and abilities required to perform the job.

Must have interest and ability to register as a CADC-R.

Must be a QMHA on the Mental Health & Addictions Certification Board of Oregon (MHACBO) registry.

-OR-

Meet eligibility qualifications to register with MHACBO.

Please visit www.mhacbo.org for more information.

Candidates must be able to use e-mail, compose documents, save and locate documents electronically, and learn to use our Electronic Health Record (EHR) system. Proficiency in Word and other MS Office applications preferred.

Must pass state-required background and DMV checks; possess a valid OR driver's license and a satisfactory driving record to be approved for driving rights. Candidate must be able to work independently and flexibly, under general supervision.

Possess mature attitude and sensitivity to the needs of people who have a chronic mental illness; understanding of HIPAA laws regarding confidentiality of privileged information; ability to follow verbal and written instructions; ability to work independently and with staff as agency needs dictate.

Options for Southern Oregon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.