Case Manager Outreach HOT

LifeMoves; San Mateo (CA); On-site; USD 73,068,000 - 110,318,000; Full time

Job summary

LifeMoves is seeking a Bayside HOT Case Manager to support neighbors moving toward safe, stable housing. You will provide trauma-informed case management, life skills coaching, and resource connections in partnership with clients to set goals and overcome challenges.

You will build trust through empathetic, client-centered support, coordinate housing and benefits access, and collaborate with community partners to strengthen services while documenting progress in HMIS and internal systems.

Qualifications

• Willingness to work with people from diverse backgrounds with care and empathy.
• Ability to manage stress and de‑escalate when needed.
• Open to feedback and continuous learning in trauma‑informed care.

Responsibilities

• Provide client-centered case management and life skills support.
• Connect clients to housing, healthcare, benefits, and community resources.
• Engage with community partners to strengthen services and advocate for clients.
• Maintain accurate client records and program data in HMIS and internal systems.
• Provide crisis intervention and safety planning as needed.
• Participate in trainings, case conferences, and supervise to improve practice.
• Attend occasional evenings and weekends as schedule requires.

Skills

Care & Empathy

Emotional Regulation

Growth Mindset

Team & Independence

Documentation

Organization

Technology

Tools

Microsoft Word

Excel

HMIS

Job description

About Lifemoves

LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs , LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.

Shift

Monday to Friday (8am-4:30pm)

Salary

$25.50-$38.50/HR

POSITION PURPOSE

The HOT Bayside Region Case Manager plays a key role in supporting people moving toward safe, stable housing and greater self-sufficiency. This position provides case management services, life skills support, and resource connections. They work in partnership with clients to set goals, celebrate progress, and overcome challenges. Using a trauma-informed and strengths-based approach, this position builds trust and respect, making sure clients feel heard, valued, and supported throughout their journey.

Key responsibilities include supporting clients by connecting them to services, building support networks, facilitating groups and activities, advocating for equitable access, and providing crisis intervention when needed. Beyond working directly with clients, this role may help to improve the overall program by sharing ideas, identifying service gaps, and helping strengthen community relationships. This role maintains clear documentation, contributes to program planning and reporting, and models professional, ethical behavior and works closely with their teammates to provide high-quality, coordinated care. Through their efforts, staff empower clients to grow their strengths, reach their goals, and build a better future.

The HOT Case Manager (CM) reports to the Associate Program Director and Program Director and provides direct outreach and intensive, person-centered support to individuals experiencing unsheltered homelessness. The CM meets clients where they are, builds trusting relationships, and works collaboratively with each individual to identify goals and connect them to resources such as shelter, healthcare, housing, and other supportive services. The role also includes educating and engaging surrounding communities to promote understanding and support of individuals experiencing homelessness. Through a flexible and responsive approach, the CM tailors services to each client’s unique needs, strengths, and circumstances.

The Homeless Outreach Team (HOT) conducts outreach to unsheltered individuals experiencing homelessness. The team collaborates with multiple internal and community organizations to provide holistic services to help the individuals return to stability. The Bayside HOT is part of a larger outreach team that serves communities across the Northern, Bayside, and Southern County regions.

Essential Job Responsibilities

Client Support and Case Management

• Develop, implement, and revise individual case plans with housing/employment/benefit/health and well being tasks based on client strengths and goals.
• Support clients with tasks including but not limited to housing searches, employment preparation, benefits access, life skills development, build resumes, cover letters, and navigate employment and housing resources.
• Support clients with enrollment into benefit programs including but not limited to General Assistance, CalFresh, and Cash Assistance Program for Immigrants.
• Coordinate with health care access to understand and support client physical and behavioral health needs. Assist clients by scheduling medical appointments, arranging transportation, and accompanying them to appointments as needed.
• Facilitate client-centered groups, workshops, or education sessions to build skills and confidence.

Resource Connection and Community Collaboration

• Serve as a liaison between LifeMoves and community partners by building strong relationships, connecting clients to needed resources and services, and educating the community on client needs and trauma-informed care.
• Coordinate with relevant public partners, for example probation officers, Veterans Affairs, Adult Protective Services (APS), Child Protective Services (CPS) and city, state, and federal agencies, to support client needs and program goals.

Client Advocacy, Mediation, and Conflict Resolution

• Serve as a liaison between clients and landlords, employers, or agencies to support successful outcomes. Provide mediation and conflict resolution support as needed.
• Advocate for client rights and reduce stigma around homelessness and mental health challenges. Advocate for clients' needs and strengths when working with partners, landlords, employers, and other agencies.

Data Tracking and Documentation

• Maintain accurate and up-to-date client records, case notes, reports, and program data in line with agency standards and confidentiality laws utilizing Homeless Management Information System (HMIS) and the LifeMoves internal client management system
• Track client progress, program outcomes, housing placements, employment and learning successes, and community partnerships.

Crisis Management and Safety

• Provide crisis intervention and make referrals to appropriate services when needed.

General Agency Responsibilities

• Participate in weekly case conferences, monthly trainings, and regular supervision to strengthen skills.
• Fully participate in all required trainings. This includes completing trainings by assigned deadlines, actively engaging during sessions, and applying what you learn to your daily work.
• Training expectations in the first 90 days of employment include but are not limited to CPR, Mental Health/First Aide (MHFA), Nonviolent Crisis Intervention Training, HMIS and internal database training.
• Additional required trainings through our online Learning Management System Relias include but are not limited to Client's Experience of Trauma-Informed Care, Working with Individuals Experiencing Homelessness, Overview of Serious Mental Illness for Paraprofessionals, Working with Individuals Experiencing Homelessness and Substance Use Disorder, An Overview of Substance Use Disorders, Strategies for Preventing and De-escalating Hostile Situations, Recognizing and Responding to a Person in Crisis, Maintaining Professional Boundaries, Overcoming Barriers to LGBTQ+ Aff
• Attend continuing education opportunities to grow expertise and maintain best practices.
• Be available to work occasional evenings and weekends as needed or as schedule describes.
• Stay flexible and assist with additional duties as assigned by supervisors to meet program and client needs.

Outreach Responsibilities

• Support clients in encampments and at locations that meet them where they are at.
• Provide basic needs as available.

Qualifications

Service Level Qualifications

• Care, Respect, Empathy: Willingness and ability to work with people from all backgrounds with care, respect, and empathy. Understands and is committed to learning about, diversity, equity, inclusion, and belonging (DEIB) practices. Demonstrates radical hospitality by welcoming everyone with kindness, respect, and non-judgment.
• Emotional Regulation: Manages stress and emotions professionally, remaining calm and supportive even under pressure. Understands and practices de-escalation techniques to support safety and positive client outcomes.
• Growth Mindset: Open to feedback, asks questions, and shows a strong growth mindset focused on continuous learning. Curious and motivated to learn about trauma-informed care, crisis support, and harm reduction practices.
• Team & Independence: Works well both independently and as part of a collaborative team. Follows directions, communicates clearly, and seeks help or clarification when needed.
• Documentation: Maintains clear, unbiased, and professional documentation and communication.
• Organization & Prioritization: Demonstrates organizational skills and attention to detail to support smooth daily operations. Shows initiative, takes responsibility for tasks, and engages actively with clients, coworkers, and community partners.
• Technology: Comfortable using basic technology, including phone and messaging systems, email, Microsoft Word, Excel, and databases to complete administrative tasks and case management, reporting, and tracking outcomes.