Case Manager Outreach

LifeMoves; Santa Clara (CA); On-site; USD 35,128 - 53,037; Full time

Job summary

LifeMoves in Santa Clara is looking for a full-time Case Manager to support individuals experiencing homelessness. This position involves developing case plans, connecting clients to essential services, and advocating for their needs.

The ideal candidate will have a background in community outreach and preferred an Associate Degree. The role offers a dynamic environment, serving clients through collaboration with hospitals and community organizations.

Qualifications

• Experience in community outreach and housing services.
• Ability to document and track client outcomes clearly.
• Knowledge of healthcare resources is a plus.

Responsibilities

• Develop and maintain individualized case plans for clients.
• Connect clients to healthcare providers and community resources.
• Advocate for client needs with service agencies.

Skills

Advocacy Skills

Resource Identification

Emotional Regulation

Organization/Prioritization

Education

Associate Degree in related field preferred

High School Diploma/GED with equivalent experience

Tools

Microsoft and Google Suites

Job description

JOB DETAILS

Job Location: Corporate Headquarters - Santa Clara, CA 95054
Position Type: Full Time
Salary Range: $25.50 - $38.50 Hourly
Job Shift: Day
Shift Details: Day Monday - Friday 8am-4:30pm.

ABOUT LIFEMOVES

LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.

POSITION PURPOSE

SHIFT – Monday-Friday 8am-4:30pm. LifeMoves partners with emergency departments at four Kaiser Permanente hospitals across Santa Clara and San Mateo Counties. Each of the four hospitals has a LifeMoves case manager assigned to support their emergency department. This position will be assigned to Kaiser Permanente Santa Clara. The team connects individuals experiencing homelessness to community resources, housing support, and medical care at the time of hospital discharge. The program’s goal is to reduce hospital readmissions, improve health outcomes, and increase housing stability through compassionate and coordinated support.

ESSENTIAL JOB RESPONSIBILITIES

Client Support and Case Management

• Develop and maintain individualized case plans focused on housing, employment, benefits, and overall well-being, based on each client’s strengths and goals.


• Support clients with housing searches, employment readiness, benefits enrollment (e.g., General Assistance, CalFresh, CAPI), and skill-building activities such as budgeting and daily living.


• Connect clients to healthcare providers and community resources, and assist with coordination, scheduling, and transportation as needed.


• Maintain accurate and timely client documentation and outcome tracking in HMIS and the agency’s client management system.


• Advocate for client needs and rights when working with partners, landlords, employers, or service agencies; provide mediation and conflict resolution support as needed.


• Provide calm, trauma-informed crisis response and ensure all client services align with ethical standards and agency values.

Resource Connection and Community Collaboration

• Build and maintain partnerships with community organizations, public agencies, and system partners (e.g., VA, APS, CPS, Probation) to support clients and improve access to resources.


• Serve as a liaison between LifeMoves and community stakeholders by sharing information, coordinating services, and promoting trauma-informed care practices.

General Agency Responsibilities

• Participate in weekly case conferences, monthly trainings, and regular supervision to strengthen skills.


• Fully participate in all required trainings. This includes completing trainings by assigned deadlines, actively engaging during sessions, and applying learnings to daily work.


• Attend continuing education opportunities to grow expertise and uphold agency standards.


• Be available to work occasional evenings and weekends as needed or as schedule describes.


• Perform other duties as assigned to meet program and organizational needs.

Kaiser Team Responsibilities

• Act as the point of contact at medical facilities when needed to advocate and support client care.


• Meet with patients referred through the Emergency Department, conduct needs assessments, create individualized case plans in collaboration with clients, and apply appropriate interventions to support each client's immediate and long-term stability.


• Facilitate external service linkages, including housing, healthcare, and other community resources, to promote continuity of care after hospital discharge.

QUALIFICATIONS

Educational Requirements

• Associate Degree in related field preferred; or High School Diploma/GED with 2-5 years of equivalent experience in related field.


• Related fields may include direct involvement in peer advocacy, community outreach, housing services or roles within the homelessness services field.

Technology

• Comfortable using basic technology, including phone, messaging systems, email, Microsoft and Google Suites, and databases to complete administrative tasks and case management, reporting, and tracking outcomes.

Service Level Qualifications

• Care, Respect, Empathy: Demonstrates empathy, professionalism, and respect for all individuals.


• Emotional Regulation: Stays calm and supportive in stressful situations and uses de-escalation skills.


• Documentation: Maintains clear documentation and organization.


• Organization/Prioritization: Organized, detail-oriented, and proactive.

Care Level Qualifications

• Advocacy Skills: Actively advocates for clients in accessing benefits, navigating systems, and ensuring equitable treatment across agencies.


• Resource Identification: Able to identify and connect clients to housing, employment, health, and social services by leveraging community resources effectively.


• Research Skills: Uses strong analytical skills to research, track, and resolve client needs.


• Partnership Engagement: Builds and maintains collaborative relationships with community organizations and service providers through communication and collaboration skills to strengthen client support networks.

Specific Knowledge

• Specialized demonstrated knowledge in Healthcare resources and support is a plus.

ADDITIONAL REQUIREMENTS

• Satisfactory results of a background check.


• Submitting proof of clear TB test results. Results dated within 60 days prior to hire date are acceptable.

SUPERVISORY RESPONSIBILITIES

N/A

TRAVEL REQUIREMENTS

• A valid California driver’s license and reliable transportation are required.


• Must be able to travel throughout Santa Clara and San Mateo Counties as part of regular duties.


• Mileage reimbursement is provided in accordance with agency policy.


• Occasional evening or weekend travel may be required to attend community events or support client services.


• Must maintain vehicle insurance as required by law and agency policy.

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with others in the workplace. The employee must frequently use hands or fingers and handle or feel objects, tools, or controls. The employee must frequently stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus.

COMPENSATION AND BENEFITS

This rewarding role offers a competitive hourly wage and an opportunity to participate in the LifeMoves benefits package.

EEO STATEMENT

LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political affiliation, marital status, physical or mental disability (non-disqualifying), sexual orientation, membership or non-membership in an employee organization, personal favoritism, lived experiences or any other non-merit-based factor. Candidates who are bilingual/bi-cultural, of color, Native/Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive.

NOTE

This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder’s responsibility.

DISABILITY ACCOMMODATION

If you require a disability accommodation during the application process, please contact the Human Resources Department at [phone].