Case Manager - Outreach

ServiceSource Inc; Delaware; On-site; USD 42,000 - 56,000; Full time

Job summary

ServiceSource Inc. seeks a Case Manager to support a multi‑year, grant‑funded program that helps disconnected youth and adults with disabilities achieve competitive, integrated employment through holistic family supports.

You will assess needs, coordinate referrals, and develop wrap‑around care plans while collaborating with cross‑functional teams to ensure ongoing progress toward independence. The role ends early 2029 as funded by the grant.

Qualifications

• Bachelor’s degree in social work, psychology, or human services required; Master’s preferred.
• Minimum 2–5 years of experience with individuals with disabilities and families.
• Experience with TANF participants and case management is preferred.

Responsibilities

• Conduct comprehensive assessments to identify support needs and goals for participants and families.
• Collaborate with employment, transition, and TANF staff to coordinate supports.
• Develop and update person-centered care plans aligned with employment goals.
• Link participants to community resources and guide them through services and systems.
• Document progress and participate in team meetings and referrals.

Skills

Microsoft Office

Verbal communication

Written communication

Organizational skills

Attention to detail

Interpersonal skills

Education

Bachelor's degree in social work, psychology, or human services

Master’s degree in social work, recreation therapy, counseling, or related field

Job description

Job Summary

Case Managers play a critical role in the multi-year grant-funded program designed to transition disconnected youth and adults with disabilities into competitive, integrated employment using holistic family supports. As an integral part of the support team, the Case Manager works to move families toward self-sufficiency by linking individuals and families to essential community resources, coordinating referrals and applications, and navigating barriers to employment. Using a wrap-around approach, the Case Manager develops care plans, continuously assesses changes in status and support needs, and updates care plans as necessary to ensure ongoing support. This grant position is expected to end in early 2029.

Primary Duties

• Conduct comprehensive assessments to identify support needs and establish individualized and family goals, when applicable, for achieving self-sufficiency.
• Collaborate with team members such as employment development specialists, youth transition specialists, vocational rehabilitation counselors, TANF case managers, and school counselors to ensure coordinated support.
• Develop, implement, and regularly update person-centered plans tailored to each participant’s needs, ensuring ongoing alignment with their evolving circumstances and employment goals.
• Link participants to vital community resources, assist with locating appropriate services, and provide guidance on navigating complex systems to access those resources.
• Monitor support needs and address barriers to accessing services, proactively working with participants to overcome obstacles that hinder their pathway to employment and independence.

Additional Responsibilities

• Build and maintain long-term relationships with community partners, participants, their families, and other stakeholders (e.g., medical teams, paid and natural supports, legal guardians) to ensure access to up-to-date resources and support.
• Regularly communicate and collaborate with state vocational rehabilitation counselors.
• Stay informed on current and emerging community resources, including programs and services related to healthcare, housing, education, employment, and other relevant supports.
• Build and maintain partnerships with local organizations to ensure access to the most up-to-date information, enabling effective referrals and support for individuals and families.
• Record participants’ progress including charting referrals, home visits and other notable interactions
• Facilitate and participate in team meetings.
• Identify and/or provide support resources related, but not limited to independent living, aging in place, medical support, mental health support, emergency response plans/support, in-home companion care, housing, social and leisure activities, transportation, and financial planning and needs.
• Actively seek opportunities to enhance knowledge of systems supporting TANF recipients and disconnected youth, including the barriers they face.
• Foster collaboration through participation in community meetings, professional networks, and relevant trainings, enabling effective referrals and comprehensive care for individuals and families.
• Regularly meet with the Project Director, Project Evaluator, and key team members, including case managers, youth transition specialists, and employment development specialists from ServiceSource and affiliated organizations, to ensure alignment and progress toward grant objectives
• Other duties as assigned.

Qualifications

• Bachelor’s degree in social work, psychology, or human services required, master’s degree in social work, recreation therapy, counseling, or a related human services field preferred.
• A minimum of 2-5 years of experience working with individuals with disabilities, including transition-age youth, children, adults, and families, is required.
• Experience working with TANF participants and families receiving TANF support is preferred
• A minimum of 2-5 years of experience in case management, care coordination, and the development and implementation of individualized plans is required.
• Annual criminal background checks, child abuse clearances, and other required screenings in compliance with ServiceSource, state, and funding agency regulations.
• Valid state driver’s license (per state law) and/or access to reliable transportation for work-related travel required.
• Eligible drivers must maintain a good motor vehicle record (MVR).

Knowledge, Skills, and Abilities

• Proficiency in Microsoft Office products.
• Strong verbal and written communication skills.
• Excellent organizational skills.
• Detail-oriented and able to carry out work with the highest levels of accuracy.
• Committed to social inclusion model and strengths-based approach.
• Knowledge of continuum of care and transition planning.
• Ability to establish and maintain positive working relationships with participant systems.
• Knowledge of public benefits (SNAP, TANF, Medicaid, Medicaid Waivers, and Medicare, etc.) preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, sit, and stand; reach with hands and arms; and talk, see, and hear. The employee may often or occasionally lift or move durable medical equipment, supplies, or groceries up to 50 pounds. The employee may often or occasionally aid participants with balance (i.e. provide an arm to keep steady) and aid with transferring to and from a wheelchair and/or vehicle. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. The ability to walk up and down flights of stairs is required.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet or moderate; however, loud noise may be encountered. Job duties may be required to be performed during inclement weather and during any degree of outdoor temperatures.

Successful ServiceSource employees connect with our mission, add value to the organization by striving to exceed performance expectations and embrace the diversity that each individual team member's experiences bring to the collective organization's strategic goals.

Set Aside Careers

Many of our employment opportunities are set aside through affirmative employment contracts to support our mission to provide employment opportunities for individuals with disabilities. Set aside positions require a documented disability and provide career opportunities in industries such as food service, mail service, total facilities management and administrative services.

Staff Careers

Staff positions provide department, program and project support and management in the functional areas of rehabilitation services, operations and administration. These career opportunities are available to all qualified job seekers.

Notice to Applicants

NOTICE TO APPLICANTS We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic Information & Testing, Family & Medical Leave, Sexual Orientation and Gender Identity or Expression, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination. We are a drug-free workplace. Pre-employment background checks, including E-Verify, are required for all employment positions.

Links

Links: Polygraph Protection Act E-Verify Participation E-Verify (Español) FMLA Rights Right to Work Right to Work (Español) ServiceSource is a leading nonprofit disability resource nonprofit with regional offices and programs located in ten states and the District of Columbia. We serve more than 29,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a more inclusive and supportive community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities for the individual.