Case Manager, ODR Project Based Housing - Harvest Residences

The People Concern; Los Angeles (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Life Insurance

403(b) Retirement plan

Employee Assistance Program (EAP)

Job summary

The People Concern in Los Angeles is seeking a Case Manager for the ODR Project Based Housing to support clients transitioning from homelessness to permanent supportive housing. You will provide intensive case management and coordinate resources to promote independence and housing stability.

This full-time role requires strong documentation, HIPAA compliance, and collaboration with DHS/ODR teams. A compassionate, trauma-informed approach is essential for success in a busy urban setting.

Qualifications

• High School Diploma or GED or equivalent.
• Valid CA Driver’s license, reliable car, auto insurance, and an acceptable driving record.
• Able to pass a background check for jail clearance.
• Able to transport clients in your vehicle.
• Bachelor’s degree preferred; or a minimum two (2) years’ case management experience working with individuals experiencing homelessness.
• Demonstrated knowledge of case management.
• Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers.
• Skilled in non-violent crisis intervention.
• Computer literate; able to effectively use computerized database for client file management, with basic skills in Microsoft Word, Outlook, and Excel programs.
• Detail oriented with strong time management, organizational, written, verbal, interpersonal, and computer skills.
• Able to obtain and maintain CPR/First Aid certification.
• Minimum 30 WPM typing speed preferred.

Responsibilities

• Work with a diverse and marginalized client caseload of 15 justice-involved clients experiencing many barriers.
• Maintain weekly contact with all clients and document contact in County approved database.
• Ensure that case management services reflect Harm Reduction and trauma-informed care.
• Link clients to medical, mental health, substance abuse, and vocational resources.
• Assist clients in obtaining all benefits to which they are entitled.
• Participate in court hearings and submit court progress reports.
• Ensure client biopsychosocial assessments are up-to-date.
• Develop goal plans with clients and review/adjust quarterly.
• Maintain client files with required documentation in records and databases.
• Document all client contacts in PIP format per productivity expectations.
• Maintain confidentiality of client files per HIPAA guidelines.
• Coordinate appointments, transportation, and follow-up services for health care and community resources.
• Transport clients to appointments with providers in the LA area.
• Develop trusting relationships to support independence and health maintenance.
• Maintain knowledge of community resources for wrap-around services.
• Assist clients with daily activities, scheduling, budgeting, and recovery progress.
• Work with staff teams and attend weekly meetings and trainings.

Skills

Driver's license

CPR/First Aid

Typing 30 WPM

Time management

Communication skills

Computer literacy

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Word

Outlook

Excel

Job description

Role: Case Manager ODR Project Based Housing

Reports To: Program Manager

Department: Permanent Housing

Program: 1602-DHS ODR

Schedule: Monday - Friday, 8:00am - 4:30pm

Location: Harvest Residences - 5506 South Duarte Street, Los Angeles 90058

Status:Full-time/Non-Exempt/Non-Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Summary:

In partnership with the Department of Health (DHS) and the Office of Diversion and Re-entry (ODR) Team the ODR Case Manager will work with clients recently released from jail, who are moving from homelessness to in permanent supportive housing, to provide intensive case management. Clients represent a diverse group with experiences of complex trauma, and who are facing medical, mental health and substance use barriers. The Case Manager collaborates with clients to learn independent living skills and other life-skills vital to success in maintaining permanent housing. Clients remain in the program for as long as they require subsidized housing.

Essential Duties and Responsibilities:

• Work with a diverse and marginalized client caseload of 15 justice-involved clients experiencing many barriers including history of homelessness, complex trauma, medical, mental health and substance use
• Maintain weekly contact with all clients and document contact in County approved database
• Ensure that case management services to clients are reflective of the “Whatever It Takes” model, which emphasizes customer choice, harm reduction, trauma-informed care and psycho-social rehabilitation
• Link clients to appropriate medical, mental health, substance abuse, and vocational resources
• Assist clients in obtaining all benefits to which they are entitled
• Participate in court hearings and submit court progress reports
• Ensure that each client on caseload has an up-to-date and comprehensive biopsychosocial assessment
• Collaborate with each client to develop creative goal plans aimed at improving overall well-being and housing stability; review and update quarterly and upon completion of goals
• Develop and maintain a complete, accurate, and current client file with all required documents and data in agency records and electronic databases
• Document all client contacts in PIP format (Purpose, Intervention, Plan) and in accordance with Housing Department productivity expectations
• Maintain confidentiality of client files per HIPAA and all applicable guidelines
• Responsible for coordinating appointments, transportation, and follow-up services for clients accessing primary health care, mental health care, recovery services, and other community resources
• Transport clients in your vehicle to various agencies and healthcare providers in the greater Los Angeles area to increase community support services and community reintegration
• Develop effective, trusting relationships with clients, with a focus on facilitating independence and maintenance of improved physical and mental health
• Maintain a current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients
• Assist clients with becoming involved in daily activities, scheduling and attending appointments, budgeting, socialization, health maintenance, sense of community, and progress in recovery
• Work cooperatively and cohesively with other clients of the staff team, including participation in weekly staff meetings and staff trainings

Qualifications:

• High School Diploma or GED or Equivalent
• Valid CA Driver’s license, reliable car, auto insurance, and an acceptable driving record
• Able to pass a background check for jail clearance
• Able to transport clients in your vehicle
• Bachelor’s degree preferred; or a minimum two (2) years’ case management experience working with individuals experiencing homelessness, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience
• Demonstrated knowledge of case management
• Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers
• Skilled in non-violent crisis intervention
• Computer literate; able to effectively use computerized database for client file management, with basic skills in Microsoft Word, Outlook, and Excel programs
• Detail oriented with strong time management, organizational, written, verbal, interpersonal, and computer skills
• Able to obtain and maintain CPR/First Aid certification
• Minimum 30 WPM typing speed preferred

Preferred Qualifications:

• Bachelors Degree

Work Environment:

• Combination of field and office environment.
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• On occasion walk or drive to different local sites.
• Will necessitate working in busy and loud environments.
• Will be exposed to elements like cold, heat, dust, noise and odor.
• May need to bend, stoop, twist, and sit throughout the day.