Case Manager - Neighbors First Families

Friendship Place; Washington (District of Columbia); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Health reimbursement

Flexible spending accounts

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) matching

Professional development

Paid holidays

Vacation and sick leave accrual

Job summary

Friendship Place in Washington, DC is seeking a Case Manager – Neighbors First Families to provide housing-focused services to families experiencing homelessness. The role emphasizes wraparound supports, strong field engagement, and collaboration with stakeholders to secure housing resources.

You will conduct needs assessments, develop service plans, document outcomes, and participate in supervision while upholding the organization’s core values and trauma-informed approach.

Qualifications

• HS Diploma/GED with 6 years of direct human service experience or
• Bachelor’s degree with 2 years of experience in counseling/case management or
• Master’s degree in social work or related field with 1–2 years of experience required.

Responsibilities

• Provide supportive services to individuals experiencing homelessness with serious mental illnesses, addictions, or medical concerns.
• Deliver face-to-face contact with clients, spending about 80% of time in the field.
• Develop, implement, and revise individual service plans and biopsychosocial assessments.
• Assist households in locating and securing wraparound services and housing resources.
• Document participant engagement and outcomes in the OCTO/HTH system within 48 hours.

Skills

Customer service

Diversity awareness

Professional boundaries

Mission alignment

Trauma-informed care

Education

HS Diploma/GED + 6 years of experience

Bachelor’s degree + 2 years experience

Master’s in social work or related field + 1–2 years

Tools

Microsoft Word

Job description

Description

Position Title

Case Manager – Neighbors First Families

Reports to

Case Manager Supervisor/ Division Director

Location

Washington, DC 20009

Hours

Monday through Friday, between 7 AM - 8 PM, Some holidays and weekends may be required to support operations and respond to emergencies

Status

Regular Full-Time (Non-Exempt)

Classification

Safety Sensitive

Who we are

Friendship Place is a nonprofit organization, serving the Washington, DC region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-focused - individualized to meet the needs and goals of individuals, families, youth/young adults and Veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy.

Our Core Values

Friendship Place is a Person-First Organization that promotes transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to perform their job duties in a manner consistent with our core values. These include the following: Excellence and Innovation, Finding Ways to Say “Yes,” Caring at the Core, Agents of Change, Support, Empowerment and Development, Building Relationships, Integrity, and Accountability

Summary

The position provides permanent supportive housing services to families experiencing homelessness, identified as the most vulnerable in the District of Columbia. The Neighbors First Families Program follows a Housing First model and philosophy. The Case Manager works to empower participants to rebuild their lives, relying on their own strengths, and using wraparound resources in a holistic, participant-driven process.

Essential Duties and Responsibilities

• Provide supportive services to individuals experiencing homelessness with serious mental illnesses, addictions, medical concerns, etc.
• Deliver face-to-face contact with consumers, spending approximately 80% of the time in the field
• Demonstrate empathy and flexibility in responding to consumers’ needs and requests, fostering wellness and independence
• Engage consumers and assess individual needs, budgets, preferences, and strengths
• Develop, implement, and revise individual service plans and biopsychosocial
• Assist households in locating and selecting wraparound services
• Monitor medical/psychiatric needs and medication management of all household members
• Assist participants in securing adequate housing resources
• Act as a liaison with landlords and other community stakeholders
• Attend weekly supervision, bi-weekly team meetings and monthly multidisciplinary staff meetings
• Collect consumer outcome statistics for monthly dashboard reporting
• Accurately document all participant engagement, attempts to engage and collateral contacts in the OCTO/HTH database within 48 hours as outlined in the HCA
• Ensure relevant participants’ contacts are entered into the internal Electronic Health Record (system Credible within 48 hours for billing purposes
• Maintain up to date psychical and electronic files
• Ensure all essential documents are uploaded to OCTO/HTH timely
• Report and document all Unusual Incidences within 24 hours
• Attend professional training and conferences as needed
• Perform all other duties as assigned

Communication

• Demonstrate strong intra- and interpersonal communication skills, with the ability to effectively express ideas and needs. This includes the ability to communicate clearly and respectfully with clients, colleagues, and supervisors.
• Demonstrate active listening, emotional awareness, and the ability to adapt their communication style to different individuals and situations.
• Demonstrate exceptional communication responsiveness and professionalism, including timely responses to emails, phone calls, messages, and other forms of communication within established organizational timeframes.
• Understand that timely communication is an essential function of the position, and failure to maintain consistent communication may impact performance expectations.

Accountability

• Demonstrate a high level of accountability, including ownership of responsibilities, meeting deadlines, following through on commitments, and accepting constructive feedback.
• Be committed to Growth and Development and strive to build knowledge, skills, and best practices.
• Maintain consistent attendance, dependability, and reliability as a critical function of the role.
• Demonstrate a strong work ethic, including integrity, honesty, professionalism, confidentiality, and accountability for actions.
• Work successfully in a team environment as well as independently.

Respectful Workplace

• Treat all individuals with dignity, professionalism, and respect, including coworkers, supervisors, participants, vendors, and community partners.
• Demonstrate emotional professionalism, including the ability to communicate professionally during conflict or challenging situations.
• Contribute to a positive, respectful, and collaborative work environment, free from hostility, intimidation, gossip, disruptive conduct, or unprofessional interaction.

Requirements

Qualifications - Education & Experience

• HS Diploma/GED and 6 years of direct human service experience providing counseling and/or case management services to vulnerable or at-risk populations OR
• A bachelor’s degree in any field and two years of direct human service experience providing counseling and/or case management services to vulnerable or at-risk populations OR
• A master’s degree in social work or a related human services field and one to two years of experience
• Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands‑on skills testing module (Friendship Place will provide First Aid/CPR/AED training)
• Knowledge of Microsoft Word; ability to learn database programs is required

Must be able to demonstrate the following Skills and Competencies

• Excellent Customer Service - Displays kindness and respect and meets service expectations.
• Ability and willingness to work in a diverse and challenging environment.
• Ability to maintain healthy and professional boundaries.
• Strong commitment to Friendship Place’s mission, vision, and core values.
• This role involves working closely with individuals who may be experiencing mental health or substance use challenges. At times, the work may involve exposure to emotionally sensitive or challenging situations. Employees must be compassionate, self-aware, and able to maintain healthy boundaries while supporting others in a respectful and trauma‑informed way.

Working conditions

Position will spend time between office/desk settings, traveling to meet with households across the service area, and attend meetings/engagements with key stakeholders. Field time consists of to up to 80%. Driving time for position responsibilities may consist of up to 25%-40%

Physical and Environmental Requirements

Position requires split time between an office setting and traveling to engagements via car or public transportation. Employees must be able to sit for extended periods of time with repetitive motion and positions. Employees must be able to operate a motorized vehicle. Some lifting may be required (up to 20-25lbs)

Background checks

[This position is classified as Safety Sensitive under DHS]. This position is subject to successful completion of background investigations as required by contract and applicable law, which may include but are not limited to state and federal criminal history checks, fingerprint-based checks, child/adult protective services registry checks, and other required program-specific or funding-source clearances, including pre-employment and Drug and Alcohol Screenings. Valid government‑issued ID, reference checks, and verification of current and/or previous employment are required. Continued employment is contingent upon maintaining required clearances throughout employment, which includes random drug and alcohol screenings.

Direct & Indirect Reports

None

Specific Requirements

This position requires frequent travel throughout the service area, including same-day and scheduled client visits in community-based settings. Due to the nature and geographic scope of the role, employees must maintain access to a reliable personal vehicle at all times during employment to ensure timely response to client needs, consistent service delivery, and same-day, time-sensitive travel across multiple locations.

A valid driver’s license, current automobile insurance, and an acceptable Motor Vehicle Record (MVR) must be on file as a condition of employment. Mileage incurred while using a personal vehicle for approved work‑related travel will be reimbursed at the applicable GSA rate. Public transportation, rideshare services, and other non-mileage transportation methods are not reimbursable unless specifically pre-approved

Additionally, employees are required to notify the employer and provide updated documentation within a legally appropriate timeframe if there are any changes to their driver’s license status or insurance coverage.

Compensation

The hourly pay is between $27.94 - $30.53. The starting pay is based on a step system. A candidate’s starting pay determination is made based on meeting the basic position requirements, and current completed education, credentials, and work experience. Please Note: The step system is set and not open to pay negotiation.

Benefits

We offer an excellent benefits package including low-cost health insurance, health reimbursement, flexible spending accounts, employer‑paid dental, vision, short and long‑term disability, life insurance, 403B defined contribution plan matching, employee assistance programs, professional development, employee resource groups, paid holidays, vacation and sick leave accrual and much more!

Interview Process

Phone screening, panel style interview, final interview.

Website

www.friendshipplace.org

Equal Opportunity Statement

We support all qualified individuals within our workforce without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, marital status, citizenship, disability, veteran status, personal appearance, familial status, family responsibilities, political affiliations, matriculation, credit, and any other characteristic protected by applicable law.

Reasonable Accommodation Statement

Friend Place is committed to providing access and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact human resources at [e-mail]