Case Manager Floating YYA Housing & Support

Friends of Youth; Kirkland (WA); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

30 Days Paid Time Off per year

Paid sick leave

Paid Bereavement Leave

Paid Pet Bereavement Leave

Medical, dental, and vision insurance

Retirement plan with employer match

Flexible Spending Accounts

Job summary

Friends of Youth in Kirkland, WA is seeking a Full Time Case Manager for Willows. The role covers temporary vacancies across programs to ensure seamless support for young people and families experiencing homelessness.

The position emphasizes trauma-informed care, housing-first principles, and rapid adaptation to caseload changes. Starting wage is $27 per hour, with annual increases and union representation.

Qualifications

• Bachelor’s degree in a human-service field preferred.
• Minimum of 2 years of relevant working experience with youth, young adults and families experiencing homelessness.
• Experience with trauma-informed, positive youth development, housing first and harm reduction.
• Experience utilizing motivational interviewing.
• Knowledge of regional housing resources.
• Ability to de-escalate and manage crises.

Responsibilities

• Conduct intakes, assess needs, and develop ILPs focused on housing, education, employment, and mental health.
• Assist clients in navigating CE and housing applications; coach independence.
• Maintain accurate documentation and ensure compliance with agency/funder requirements.
• Collaborate with staff to connect clients to referrals and support services.
• Provide written daily and weekly notes and program updates.
• Attend staff meetings and meet weekly with supervisor to discuss caseload updates.
• Respond to emergent client needs and promote client voice.

Skills

Trauma-informed

Housing First

Motivational interviewing

De-escalation techniques

Client advocacy

Team collaboration

Education

Bachelor’s degree in a human-service field

Tools

Microsoft 365

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Case Manager WILLOWS, Kirkland, WA, US

Salary Range: $27.00 To $27.00 Hourly

The Floating Youth and Young Adult Housing and Support Case Manager role will fill temporary vacancies and cover critical staffing gaps across our programs, ensuring seamless care for young adults and families experiencing homelessness. This is a dynamic, high-impact role designed for someone who thrives in changing environments and learns quickly. In this versatile position, you will rapidly adapt to new caseloads and program structures to support youth and young adults work towards their self-identified goals, reduce barriers to housing, and offer crisis intervention.

Starting Salary: $27 per hour

Salary Range: This position is represented by a Union. Annual increases occur each year, with the current cap at 8 years or $36.95

FLSA Status: Non-Exempt, hourly

Union Status: Union

Reports To: Director of Homeless Youth Services – Housing and Supportive Services (HSS)

Case Management Tasks

• Adaptive Coverage & Program Continuity: Step in to cover vacant positions or temporary gaps across teams; rapidly onboard to new workflows, site protocols, and caseloads.


• Holistic Case Management: Conduct intakes, assess needs, and partner with a variable caseload young adults to develop Independent Living Plans (ILPs) focused on housing, education, employment, and/or mental health resources. Encourage clients to increase positive connections and expand personal support network.


• Housing Navigation & Retention: Assist clients in navigating the Coordinated Entry System (CE) and applying for housing. Coach clients on independent living skills and oversee general program safety and turnover.


• Team Collaboration & Referral Networks: Collaborate closely with other employees to ensure clients are smoothly connected to appropriate internal and external referrals and support systems.


• Administration & Compliance: Maintain accurate, timely documentation of client progress across programs, complete required reports, and ensure compliance with agency and funder requirements.


• Professional Development: Participate in agency and professional group trainings and conferences to continuously expand skills, stay current on best practices, and increase professional knowledge .

Program Delivery

• Respond and prioritize accordingly to emergent client needs.


• Initiate and utilize client voices across service delivery.


• Provide anti-oppressive and strength-based services to clients.


• Contribute to a positive and affirming community atmosphere and model healthy conflict resolution.


• Provide written daily and weekly notes and client and program updates to other program employees.


• Participate in regular staff meetings.


• Meet weekly with their assigned supervisor to discuss programmatic updates and current caseload .

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Requirements

a. Education and Experience

• Bachelor’s degree in a human-service field preferred.


• Minimum of 2 years of relevant working experience, including supporting youth, young adults and families experiencing homelessness.


• Experience providing case management services with an emphasis on trauma-informed, positive youth development, housing first and harm reduction.


• Experience utilizing effective prevention and de-escalation techniques.


• Knowledge of regional housing resources.


• Experience with motivational interviewing preferred.

b. Additional Requirements

• Must satisfactorily pass criminal history check.


• Must satisfactorily pass tuberculosis (TB) test.


• Must have reliable transportation and a valid Washington State driver's license (or be able to obtain one by date of employment).


• Employees and volunteers who operate their own or Friends of Youth vehicles on Friends of Youth business, must have a safe driving record as defined by Friends of Youth.


• Employees and volunteers who operate their own vehicle(s) on Friends of Youth business must carry auto liability insurance that complies with the requirements of Friends of Youth.


• Must successfully complete the following health certification requirements within 30 days of employment: CPR, First Aid and Bloodborne Pathogens.

c. Knowledge, Skills and Abilities

• Able to engage with diverse populations in a culturally responsive manner.


• Demonstrate a commitment to the values of diversity, equity, and inclusion by honoring and celebrating diverse characteristics and expressions of personal identity


• Strong commitment to Friends of Youth’s mission, vision, and values.


• Excellent verbal and written communication skills.


• Excellent organizational and time-management skills.


• Able to maintain strong personal and professional boundaries.


• Able to work independently and as part of a team.


• Able to establish and maintain positive working relationships with youth and young adults.


• Knowledge of trauma-informed care, harm reduction philosophy, and strengths-based practice.


• Able and willing to travel to multiple local sites and other locations in personal vehicle (mileage reimbursement provided).


• Proficient skill set with Microsoft 365 programs.

Friends of Youth is proud to offer team members:

• 30 Days Paid Time Off per year (15 vacations days, 11 paid holidays, and 4 paid floating holidays)


• Paid sick leave


• 5 days of paid Bereavement Leave


• 3 days of paid Pet Bereavement Leave


• Medical, dental, and vision insurance


• Retirement plan with employer match.


• Flexible Spending Accounts

Friends of Youth is committed to equity and creating a diverse and inclusive work environment as an equal opportunity employer. We welcome, honor, and celebrate our clients, colleagues, and communities’ diverse identities and cultures. For more information, email [e-mail].