Case Manager - Mental Health Crisis QMHP (1348)

Texas Panhandle Centers; Amarillo (TX); Vor Ort; USD 41.000 - 46.000; Vollzeit

Zusammenfassung

Texas Panhandle Centers is seeking an MCOT Case Manager (1348) to deliver trauma-informed crisis care to adults in Amarillo and the Texas Panhandle. You will coordinate with law enforcement, hospitals and community services, and document care per agency standards.

Qualified candidates hold a bachelor’s degree for QMHP credentialing, a Texas driver’s license, and are 18+. This full-time role offers a competitive salary and benefits with occasional travel and after-hours on-call rotation.

Qualifikationen

• Bachelor’s degree from an accredited university in a related Human Services field for QMHP credentialing.
• Valid Texas Driver’s License with an insurable driving record.
• At least 18 years of age.
• 2FA may be required per organization policy.

Aufgaben

• Maintain ethical and professional communications using trauma-informed language.
• Deliver crisis intervention services and follow-up across the MCOT service area.
• Collaborate with law enforcement, hospitals, and social services; provide community education.
• Work with clients in crisis using person-centered approaches and document interventions.
• Participate in team meetings and case staffing to develop treatment plans.
• Maintain case documentation on time with high compliance; travel may be required.

Kenntnisse

Trauma-informed care

Crisis intervention

Communication

Ausbildung

Bachelor's degree (QMHP credentialing)

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Case Manager - Mental Health Crisis QMHP (1348)

Crisis Redesign Full Time Amarillo, TX, US

2 days ago Requisition ID: 1479

Salary Range: $40,809.60 To $46,009.60 Annually

Job Title: Case Manager - Mental Health Crisis QMHP (1348)

Program: Mobile Crisis Outreach Team (MCOT)

Location: Amarillo, TX (also serving the surrounding area)

Salary:$40,809.60 – $46,009.60 / year (based on experience level I, II, or III)

Job Type: Full-Time

Why Join Texas Panhandle Centers (TPC)?

At TPC, passion and meaningful work are rewarded. As a 501(c)(3) non-profit behavioral health (BH) and intellectual & developmental disability (IDD) provider, we offer a supportive environment where you truly make a difference in your community.

• Student Loan Forgiveness: 501(c)(3) designation qualifies employees for Public Service Loan Forgiveness (PSLF).
• Low-Cost Healthcare: Urgent Care visits for a low $10 co-pay, Teladoc (100% free for household), plus comprehensive Medical, Dental, & Vision.
• Retirement Match: Automatic 1% enrollment into a 457 Plan, plus up to 6% Employer Match in 403(b)/457 Plan.
• Generous PTO & Holidays: PTO accrual, standard holidays, PLUS 3 annual Floating Holidays (Mental Health, Celebrate Diversity, and Day to Remember).
• Life & Disability Insurance: Employer-paid life insurance (1.5x annual salary) and optional supplemental coverage.

Texas Panhandle Centers is seeking an MCOT Case Manager (1348) to deliver trauma-informed care, skills training, and treatment planning to adults (18+) across Amarillo and the surrounding service area of the Texas Panhandle. This role is ideal for human services graduates looking to gain direct clinical experience in a supportive, multi-disciplinary team environment.

Key Responsibilities:

• Maintain ethical and professional communications at all times using respectful trauma-informed care language.
• Deliver crisis intervention services and follow-up for people in the upper 21 counties of the Panhandle of Texas and work as part of a Mobile Crisis Outreach Team (MCOT) to provide direct care services for the TPC service area.
• Collaborate closely with community stakeholders including law enforcement (CIT, police officers, judges, sheriff’s), hospitals and other social services, and provide community education to help others access crisis services and understand mental health conditions and treatment resources.
• Work with people experiencing a crisis using a person-centered approach, document all interventions according to agency standards, and be a part of an after-hours on call rotation, with some travel may be required to reach more rural areas of the Texas Panhandle.
• Visit hospitals to meet with clients, establish care plans, and continue to provide care after the clients are discharged and moved into their community.
• Utilize evidence-based practices that are person-centered and trauma-informed to build rapport and establish trusting relationships with clients after a crisis.
• Introduce clients to a range of services offered by TPC and other community services and provide care coordination to facilitate access to the resources.
• Participate in multidisciplinary team meetings and case staffing to develop treatment approaches that best fit the needs of the client.
• Maintain same day, next day documentation requirements and a 95% or higher compliance average for all individuals served.
• Complete other essential functions and tasks necessary to carry out the purposes of the position.
• Adhere to TPC Business Code of Conduct and report concerns when ethical and/or business standards defined in the code are compromised.

Qualifications & Credentials:

• Bachelor’s degree from an accredited university in Psychology, Social Work, Nursing, Counseling, Sociology, Human Growth and Development, Special Education, Early Childhood Education, or a related Human Services field for Qualified Mental Health Professional (QMHP) credentialing.
• Valid Texas Driver’s License with an insurable driving record.
• At least 18 years of age.
• Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA). Full statement can be found in Informational Documents .

Experience Level Tiering:

• Case Manager I ($40,809.60/yr): Entry Level – No experience required.
• Case Manager II ($43,305.60/yr): Minimum 1 year of behavioral health case management experience.
• Case Manager III ($46,009.60/yr): Minimum 2 years of behavioral health case management experience.
• Graduate-level coursework in a related field may substitute for up to 1 year of required experience.

Preferred Qualifications:

• Bilingual (English/Spanish) is a strong plus.
• Previous experience in mental health crisis deescalation and intervention.
• Understanding of person-centered and trauma-informed care principles.
• Ability to build rapport quickly and effectively with individuals from diverse backgrounds.
• Excellent communication, interpersonal, and conflict resolution skills.

Texas Panhandle Centers is an Equal Opportunity Employer.