Case Manager Life Coach

Bond Health; New York (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Bond Health is seeking a compassionate Life Coach to provide case management and service coordination for adults transitioning to permanent supportive housing in the Bronx. You will support individuals with mental health and substance use histories to achieve housing stability and community integration.

The role requires strong organizational, communication, and documentation skills, with experience in Housing First, motivational interviewing, and trauma-informed care.

Qualifications

• Bachelor's degree in Human Services or a related field required.
• Experience with homelessness, mental health, substance use, or trauma-informed services preferred.
• Willingness to work one weekend day.
• Strong organizational, communication, documentation, and computer skills.
• Ability to engage high-need individuals and work independently.
• Experience with low-income or homeless populations preferred.
• Bilingual English/Spanish strongly preferred.

Responsibilities

• Maintain a caseload of high-risk residents and provide ongoing case management services.
• Conduct assessments, program intakes, and develop individualized, person-centered service plans.
• Provide services using Housing First, Motivational Interviewing, Harm Reduction, and trauma-informed approaches.
• Assist residents in accessing healthcare, SNAP, SSI/SSDI, public assistance, and other community resources.
• Coordinate psychiatric, medical, behavioral health, employment, and educational referrals.
• Facilitate life skills, wellness, support, and relapse prevention groups.
• Conduct outreach, apartment visits, and resident engagement activities.
• Promote housing stability through advocacy, crisis intervention, and collaboration with property management.
• Maintain accurate documentation and ensure compliance with program requirements.
• Perform other duties as assigned.

Skills

Case management

Service coordination

Motivational Interviewing

Housing First

Trauma-informed care

Harm Reduction

Documentation

Communication

Community resources

Independent work

Bilingual English/Spanish

Education

Bachelor's degree in Human Services

Job description

Life Coach – Permanent Supportive Housing

Location: Bronx, NY

Position Type: Full-Time

Position Overview

Bond Health is currently seeking a compassionate and motivated Life Coach to provide case management and service coordination for adults transitioning to permanent supportive housing. The ideal candidate will have experience supporting individuals with mental health and substance use histories and will help residents achieve long-term housing stability, independence, and community integration.

Key Responsibilities

Maintain a caseload of high-risk residents and provide ongoing case management services.

Conduct assessments, program intakes, and develop individualized, person-centered service plans.

Provide services using Housing First, Motivational Interviewing, Harm Reduction, and trauma-informed approaches.

Assist residents in accessing healthcare, SNAP, SSI/SSDI, public assistance, and other community resources.

Coordinate psychiatric, medical, behavioral health, employment, and educational referrals.

Facilitate life skills, wellness, support, and relapse prevention groups.

Conduct outreach, apartment visits, and resident engagement activities.

Promote housing stability through advocacy, crisis intervention, and collaboration with property management.

Maintain accurate documentation and ensure compliance with program requirements.

Perform other duties as assigned.

Qualifications

Bachelor's degree in Human Services or a related field required.

Experience working with homelessness, mental health, substance use, or trauma-informed services preferred.

Willingness to work one weekend day.

Strong organizational, communication, documentation, and computer skills.

Ability to engage high-need individuals and work independently.

Experience working with low-income or homeless populations preferred.

Bilingual English/Spanish strongly preferred.