Case Manager - LBSW, LLBSW

The Salvation Army Great Lakes Division; Detroit (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

The Salvation Army Great Lakes Division is seeking a Case Manager in Detroit to provide comprehensive case management, education, and supportive services. You will work with clinical staff to coordinate access to services and support aftercare planning.

You will maintain accurate records, participate in clinical reviews, attend staff meetings, and pursue ongoing professional development to enhance treatment skills.

Qualifications

• Bachelor's degree in social work or equivalent required.
• Experience in case management preferred.
• Experience with mental health and/or substance abuse populations preferred.

Responsibilities

• Conduct didactics/educational lectures.
• Advise clients on risk prevention and available community resources.
• Establish trusting relationships with patients and families and provide support.
• Assist clients in accessing treatment services and addressing barriers.
• Provide clinical services to screen, assess and determine level of care.
• Maintain case records per Harbor Light standards.

Skills

Empathy

Reliability

Communication

Teamwork

Customer service

Organizational skills

Attention to detail

Education

Bachelor's degree in social work or equivalent

MCBAP credential (CADC, CADC-M, CAADC) or approved Development Plan

Tools

Electronic medical records (EMR)

Job description

Position: Case Manager

Reports To: Clinical Supervisor

FLSA: Exempt

Pay Grade: E5

Position Summary

The Case Manager is responsible for providing comprehensive case management services, conducting educational lectures, and supporting clinical staff with various tasks. This role involves maintaining accurate case records, coordinating access to necessary services, and assisting with aftercare planning and referrals. The Case Manager also actively participates in clinical reviews, staff meetings, and professional development activities.

Essential Responsibilities

• Conducts didactics/educational lectures
• Advises clients individually or in group on issues related to risk prevention, diagnostic screenings, and community resources that improve social determinants of health outcomes
• Responsible for establishing trusting relationships with patients and their families while providing general support and encouragement.
• Assist clients in determining the steps needed to take in order to gain access to treatment services and support the client with identifying and adequately addressing barriers
• Provide clinical services to screen, assess, and determine appropriate level of care
• Assess social needs of program participants and provide resources to the extent possible for the client to utilize when in the community
• Assist clients in locating, joining, and finding means to participate in self-help/support groups such as NA, AA and Celebrate Recovery.
• Maintain case records in accordance with Harbor Light standards
• Coordinate and facilitate access to healthcare, social services, housing, financial assistance, and other support systems
• Assist with aftercare planning and referrals
• Participates in the review of all clinical issues, activities and program policies and procedures
• Attends all clinical staff meetings, and team conferences
• Participates in educational courses, seminars, workshops, current literature and in-service meetings to enhance treatment skills
• Establish and maintain professional and timely documentation in the electronic medical records system. The case manager is responsible for his/her own documentation and is expected to review, correct, and seek assistance to ensure compliance.
• Maintain a working knowledge of current trends and developments in substance use disorder and co-occurring disorders by reading relevant materials and participating in continuing education seminars, webinars and other in-service training when offered.
• Perform other duties as assigned

Qualifications

• Education/Experience: A bachelor's degree in social work or an equivalent comparable human services field is required
• Education/Experience: Experience in case management preferred
• Education/Experience: Experience with mental health and/or substance abuse populations preferred

Skills, Knowledge & Abilities

• Ability to determine needs and to work with multi-problem individuals
• Ability to develop rapport, trust and confidence in client relationships
• Must possess good communication and teamwork skills
• Strong organizational skills
• TB Test and police clearance required
• Authorization to work within The United States

Computer Skills

• Excellent computer skills required
• Experience using electronic medical records systems preferred

Certificates and Licenses

• Complete Safe From Harm training, and keep current as needed
• Must possess MCBAP credential (CADC, CADC-M, CAADC) or have an approved Development Plan within 30 days of hire date
• Valid Michigan Chauffeur License and approved by The Salvation Army MVR

Physical Demands

• Work in stationary position - 2 to 5 hours
• Move about work area - 2 to 5 hours
• Use hands/fingers to handle or feel - More than 5 hours
• Reach with hands and arms - 2 to 5 hours
• Climb (stairs/ladders) or balance - None
• Bend, stoop, kneel, crouch, or crawl - Less than 2 hours
• Communicate with others - More than 5 hours
• Detect flavors or smells - None
• Move objects up to 30 pounds - None
• Visual acuity - More than 5 hours
• Read and understand written word - More than 5 hours
• Drive or travel - Less than 2 hours

Work Environment

• Environment: No exposure to extreme heat, cold, noise, chemicals or hazardous equipment.
• Medical Environment: Exposure to body fluids, radiation, medical equipment, solvents or chemicals.
• Noise: Exposure to constant or intermittent extreme sounds.
• Temperature: Exposure to extreme heat or cold either indoors or outside.

In addition

• EMPATHY: Ability to identify with or be sensitive to the feelings and experiences of others.
• RELIABILITY: Ability to be dependable , trustworthy , and committed to doing the best job possible and completing work in a timely and consistent manner.
• CUSTOMER SERVICE: A desire to serve others by focusing efforts on listening and responding effectively to questions, providing services, and evaluating customer satisfaction.
• COMMUNICATION: Ability to effectively receive and express ideas, both written and verbal; using clear and concise vocabulary and active listening skills.
• TEAMWORK: Effectively interacts with people by being able to share and receive information that supports team goals.

This job description does not list all duties of the job. Employees may be asked by management to perform other duties as needed. The Salvation Army reserves the right to revise this job description at any time. This job description is not a contract for employment and does not infringe upon The Salvation Army’s at will employment status. Reasonable accommodation may be made to enable individuals to perform essential functions. The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.