Case Manager - JISH

The Fortune Society, Inc.; New York (NY); On-site; USD 60,000 - 65,000; Full time

Job summary

The Fortune Society, Inc. is seeking a Case Manager (JISH) to perform initial assessments, provide ongoing supportive services in the field and office, and maintain documentation for justice-involved clients with histories of mental illness, substance use and homelessness.

The role requires travel across the five boroughs via mass transit, strong organizational skills, and the ability to coordinate with housing providers, benefits agencies, and program staff.

Qualifications

• Associates Degree in Human Services or five years of experience with special needs; HS diploma and eight years preferred.
• Ability to oversee a caseload of 15 clients with collaborative assessment and service planning.
• Proficiency in Microsoft Office applications including Excel, Word, Outlook and PowerPoint.
• Excellent written and verbal communication; interaction with diverse individuals.

Responsibilities

• Conduct intake needs assessments for housing services.
• Create individualized service plans and document client services and outcomes.
• Conduct crisis intervention as needed.
• Assist clients with documentation for benefits and housing applications.
• Coordinate with property management and landlords to mediate issues.
• Travel across the five boroughs to serve participants.
• Maintain accurate documentation and outcomes data.
• Perform other duties as assigned.

Skills

Communication skills

Interpersonal skills

Caseload management

Excel

Word

Outlook

PowerPoint

Education

Associates Degree in Human Services

Bachelor's degree in Human Services preferred

Tools

Excel

Word

Outlook

PowerPoint

Job description

Title: Case Manager (JISH)
Unit: Scattered Site Housing - Justice Involved Supportive Housing
Reports to: Program Director
Status: Full Time, Regular, Non Exempt
Salary Range: $32.97 to $33.71 per hour (approximately $60,000 to $65,000 annually)
Location: Harlem, New York
Days/Hours: Monday to Friday, 9am to 5pm (some flexibility required)

Position Summary: The Case Manager will perform initial assessments, provide ongoing supportive services both in the field and in the office and maintain documentation requirements for justice involved clients with histories of mental illness, substance use and homelessness.

Essential Duties and Responsibilities

• - Conduct intake needs assessments on clients eligible and accepted for housing services;
• - Create individualized service plans and Outcome Stars for each client. Document all client services, including successful and unsuccessful outreach attempts;
• - Conduct crisis intervention with clients, as needed;
• - Assess clients need for temporary rental subsidy and furniture/moving allowance;
• - Assist clients in obtaining all necessary documentation to facilitate benefits application process. Assist clients with completion of and submitting clients application to appropriate benefits provider agency (e.g., HRA, Social Security);
• - Act as a liaison to representatives of benefits administrations;
• - Act as liaison in conjunction with property management, between client and landlord, to mediate any landlord-tenant issues and
• - Provide ongoing counseling, supportive services needed to achieve goals stated in client service plan and Outcome Star.
• - Travel across the 5 boroughs on mass transportation as assigned and as needed to provide services to assigned participants.
• - Perform all other duties as assigned.

Qualifications

Education: Associates Degree in Human Services or/and five years of experience working with special needs population; a High School Diploma and eight years of experience working with special population or a bachelors degree in human services is preferred with at least 2 years of experience with the target population.

Work Experience: Candidate must have the ability to oversee a caseload of 15 clients. In addition, the candidate must be able to provide a collaborative assessment of needs, create and implement service plan, monitor progress and evaluate services provided to the individual client.

Computer Skills: Proficient in Microsoft Excel, Word, and Outlook with a working knowledge of PowerPoint.

Communication Skills: Excellent written and verbal communication skills.

General Work Behaviors/Skills: Excellent interpersonal skills with ability to interact culturally, linguistically, and diplomatically with diverse internal and external individuals.

Requirements related to our mission: The Fortune Society encourages individuals to apply who have successfully made the transition from incarceration and/or substance abuse into a stable, productive lifestyle in the community.

Travel Requirements: Physical ability to travel throughout the 5 boroughs via public transportation in accordance with client location(s).

Physical Demands: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Individuals must be able to climb several flights of stairs to perform home visits when needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission. Relevant personal experience is a plus.

The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.