Case Manager Immigration Bilingual Spanish

BI Incorporated; Stockton (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Vacation

Sick time

Holidays

Medical/Dental/Vision

Life insurance

AD&D

Disability insurance

Flexible spending account

401(k) with company match

Stock purchase program

Tuition reimbursement

EAP

Legal program

Pet insurance

Theme park discounts

Job summary

BI Incorporated is seeking a Case Manager to administer Intensive Supervision Appearance Program (ISAP) for DHS/ICE contract participants. You will develop service plans, coordinate resources, and monitor compliance while maintaining confidential records and building partnerships with community organizations.

A focus on bilingual communication and sensitive, culturally aware interactions is essential. The role involves home visits, scheduling court and counseling activities, and ensuring

Qualifications

• High School Diploma or GED required. Bachelor's degree preferred.
• Two years of customer service or case management experience required.
• Bilingual Spanish required.
• Valid driver's license and the ability to perform home visits.
• US citizenship required.
• Must have lived in the US for 3 of the last 5 years (military/study abroad included).
• Strong verbal and written communication skills.
• Demonstrated sound judgment and composure under stress.
• Attention to detail and problem solving ability.
• Ability to interact with diverse contacts respectfully.
• Basic computer skills and standard office software usage.

Responsibilities

• Develop, implement, and update case management and service plans for ISAP participants.
• Maintain complete case records and manage confidentiality.
• Conduct intake interviews and orientation sessions within contractual timeframes.
• Install and monitor electronic monitoring equipment as needed.
• Coordinate with participants to obtain travel documents and resources.
• Assess English proficiency to tailor resources and support.
• Coordinate translation services for ISAP participants.
• Connect participants with community resources (housing, medical, financial, legal, etc.).
• Schedule counseling, court appearances, and access to legal services.
• Prepare progress reports and conduct risk/needs assessments.

Skills

Bilingual Spanish

Verbal and written communication

Multicultural sensitivity

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Basic office software

Job description

Benefits Information

Benefits:

As a Case Manager, you will be part of a stable, established, and yet still growing organization which will present you with a range of different challenges. Since we prefer to promote from within, you will have opportunities to move to other facilities as well as to different divisions within the company. We value your hard work and professional dedication and will reward you with a competitive compensation package that includes full benefits.

Your benefits will include:

• Two (2) weeks of Vacation
• Fifty-six (56) hours of sick time
• Fifteen (15) paid Holidays
• Medical, Dental, and Vision coverage
• Term life insurance (includes spouse and dependent)
• Accidental death and dismemberment insurance
• Short- and long-term disability
• Flexible spending account
• 401(k) retirement program with company match
• Stock purchase program
• Tuition reimbursement
• Employee Assistance Program (EAP)
• Legal program - Legal Club of America
• Pet insurance
• Theme park and attraction discounts

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Opportunity Employer

Overview

Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.

Qualifications

Minimum Requirements:

• High School Diploma or GED required. Bachelor's degree preferred.
• Two years of customer service or case management experience required.
• Bilingual Spanish required.
• Valid driver's license required and the ability to safely operate a motor vehicle in order to perform home visits.
• US citizenship required.
• Ability to receive client's approval to work on contract required.
• Must live in the US 3 of the last 5 years (military and study abroad included).
• Effective verbal and written communication skills. Ability to interpret and articulate rules, orders, instructions and materials.
• Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations.
• Attention to detail.
• Problem solving ability.
• Ability to deal with multicultural contacts with sensitivity.
• Basic computer skills.
• Ability to work with computers and the necessary software typically used by the department.

Working Conditions:

• Typical office environment.
• Some local travel is required.
• Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine.
• Bending, stooping and use of hands and fingers to place electronic monitoring equipment on participants.
• Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry.
• Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits.

Responsibilities

Summary:

Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program's policies and procedures as defined by the Department of Homeland Security (DHS) contract.

Primary Duties and Responsibilities:

• Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements. Meets with participants face-to-face regularly as required by contractual obligations.
• Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP. Proactively manages cases using all appropriate tools and techniques. Maintains confidentiality of all records.
• Conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements.
• Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with electronic monitoring program.
• Assists ISAP participants with acquiring travel documents from the countries of citizenship. Maintains a log of travel document information for each participant.
• Evaluates English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and participants.
• Coordinates and facilitates translation services for ISAP participants, including emergency translation services.
• Connects participants with community resources including, but not limited to, transportation, medical, food, shelter, clothing, educational, financial, legal, religious and other social adjustment or facilitative resources. Identifies and coordinates services as required.
• Supervises ISAP participants while in Company offices.
• Establishes schedules for ISAP participants that include, but are not limited to, counseling sessions, immigration Court appearances, and access to legal services.
• Coordinates with participants to ensure attendance at legal orientation and cultural orientation sessions, as well as supplemental services evaluations.
• Reviews individual service plans, conducts risk/needs assessments and writes progress reports on a regular basis in compliance with contractual obligations.
• Reports on program violations in a timely manner using established reporting parameters.
• Conducts home visits to verify participants' places of residence in compliance with contractual obligations.
• Performs emergency counseling for ISAP participants as needed.
• Identifies and maintains relationships with translation resources in the community, including private services, volunteers, universities, English as a Second Language (ESL) schools, NGOs, churches, and other organizations that might have resources to offer.
• Performs other duties as assigned.