Case Manager Immigration Bilingual Spanish

BI Incorporated; Austin (TX); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Vacation time

Sick time

Holiday pay

Medical/Dental/Vision

Life insurance

Disability coverage

Retirement plan (401k) with match

Stock purchase program

Tuition reimbursement

Employee Assistance Program

Legal and identity protection

Job summary

BI Incorporated is seeking a Case Manager to deliver intensive supervision through ISAP, handling case management from entry to release and coordinating with DHS contracts. The role involves home visits, translation services, and liaison with community partners to meet participants' life needs.

The position requires bilingual Spanish capability, a valid driver’s license, U.S. citizenship, and strong communication skills to support participants across cultural contexts. Travel may be required.

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• At least two years of customer service or case management experience required.
• Bilingual Spanish required.
• Valid driver's license and ability to safely operate a motor vehicle for home visits.
• US citizenship required.
• Ability to receive client's approval to work on contract.
• Must live in the US 3 of the last 5 years (military and study abroad included).
• Effective verbal and written communication skills.
• Demonstrated sound judgment and even temperament; ability to remain calm under stress.
• Attention to detail and strong problem solving ability.
• Ability to deal with multicultural contacts with sensitivity.
• Basic computer skills; familiarity with department software.

Responsibilities

• Provides case management of ISAP participants from entry to release.
• Develops and maintains precise case records and confidential information.
• Conducts intake interviews and orientations within contractual timeframes.
• Installs and monitors electronic monitoring equipment as needed.
• Assists participants with travel documents and records information.
• Evaluates English proficiency to guide resource allocation.
• Coordinates translation services for participants, including emergency translations.
• Connects participants with community resources and services.
• Supervises participants at company offices; schedules counseling and court appearances.
• Ensures attendance at legal and cultural orientation sessions; coordinates supplemental services evaluations.
• Reviews service plans, conducts risk/needs assessments, and writes progress reports as required.
• Reports program violations promptly.
• Performs home visits to verify residences; provides emergency counseling as needed.
• Maintains relationships with translation resources and community organizations.

Skills

Customer service

Case management

Bilingual Spanish

Verbal & written comms

Attention to detail

Problem solving

Education

Bachelor's degree preferred

Tools

MS Office

Job description

Benefits Information

As a Case Manager, you will be part of a stable, established, and yet still growing organization which will present you with a range of different challenges. Since we prefer to promote from within, you will have opportunities to move to other facilities as well as to different divisions within the company. We value your hard work and professional dedication and will reward you with a competitive compensation package that includes full benefits.

Your benefits will include:

• Two (2) weeks of Vacation
• Fifty-six (56) hours of sick time
• Fifteen (15) paid Holidays
• Medical, Dental, and Vision coverage
• Term and Whole life insurance (includes spouse and dependent)
• Accidental death and dismemberment insurance
• Short- and long-term disability
• Flexible spending account
• 401(k) retirement program with company match
• Stock purchase program
• Tuition reimbursement - $3500 per year
• Employee Assistance Program (EAP)
• Legal and Identity Theft Programs
• Theme park and attraction discounts

Equal Opportunity Employer

Overview

Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.

Qualifications

Minimum Requirements:

• High School Diploma or GED required. Bachelor's degree preferred.
• At lesat two (2) years of customer service or case management experience required.
• Bilingual Spanish required.
• Valid driver's license required and the ability to safely operate a motor vehicle in order to perform home visits.
• US citizenship required.
• Ability to receive client's approval to work on contract required.
• Must live in the US 3 of the last 5 years (military and study abroad included).
• Effective verbal and written communication skills. Ability to interpret and articulate rules, orders, instructions and materials.
• Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations.
• Attention to detail.
• Problem solving ability.
• Ability to deal with multicultural contacts with sensitivity.
• Basic computer skills.
• Ability to work with computers and the necessary software typically used by the department.

Working Conditions: Encountered on a regular basis as part of the work this job performs.

• Typical office environment.
• Some local travel is required.
• Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine.
• Bending, stooping and use of hands and fingers to place electronic monitoring equipment on participants.
• Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry.
• Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits.

Responsibilities

Summary:

Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program's policies and procedures as defined by the Department of Homeland Security (DHS) contract.

Primary Duties and Responsibilities:

• Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements. Meets with participants face-to-face regularly as required by contractual obligations.
• Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP. Proactively manages cases using all appropriate tools and techniques. Maintains confidentiality of all records.
• Conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements.
• Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with electronic monitoring program.
• Assists ISAP participants with acquiring travel documents from the countries of citizenship. Maintains a log of travel document information for each participant.
• Evaluates English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and participants.
• Coordinates and facilitates translation services for ISAP participants, including emergency translation services.
• Connects participants with community resources including, but not limited to, transportation, medical, food, shelter, clothing, educational, financial, legal, religious and other social adjustment or facilitative resources. Identifies and coordinates services as required.
• Supervises ISAP participants while in Company offices.
• Establishes schedules for ISAP participants that include, but is not limited to, counseling sessions, immigration Court appearances, and access to legal services.
• Coordinates with participants to ensure attendance at legal orientation and cultural orientation sessions, as well as supplemental services evaluations.
• Reviews individual service plans, conducts risk/needs assessments and writes progress reports on a regular basis in compliance with contractual obligations.
• Reports on program violations in a timely manner using established reporting parameters.
• Conducts home visits to verify participants' places of residence in compliance with contractual obligations.
• Performs emergency counseling for ISAP participants as needed.
• Identifies and maintains relationships with translation resources in the community, including private services, volunteers, universities, English as a Second Language (ESL) schools, NGOs, churches, and other organizations that might have resources to offer.
• Performs other duties as assigned.