Case Manager, Immigration

Sanctuary for Families; New York (NY); Hybrid; USD 54,000 - 60,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Employer‑paid life insurance

Employer retirement contribution

Paid time off

Generous Leave Policy

Flexible spending account / Health-sum

Student loan assistance

Tuition reimbursement program

Gym reimbursement program

Wellness program and rewards

Job summary

Sanctuary for Families seeks a Case Manager in New York City to support the Immigration Intervention Project. You will provide social, case management, and advocacy services to immigrant survivors to enhance safety and wellbeing, working across five locations from the Manhattan office.

The role requires a bachelor’s degree or relevant experience, bilingual ability, and strong writing/communication skills. Hybrid schedule and generous benefits are offered.

Qualifications

• Bachelor’s degree or relevant work experience required.
• Bilingual English and a relevant community language (e.g. Spanish, French, Russian).
• Case management, paralegal or administrative experience preferred.
• Experience with immigrant survivors of gender based violence and/or human trafficking preferred.
• Excellent judgment, attention to detail, and strong communication skills.

Responsibilities

• Coordinate case management services with a focus on housing, benefits, and self-sufficiency.
• Interview clients and gather data to support immigration applications.
• Conduct screenings to assess need and eligibility for public benefits.
• Provide information, advocacy, emotional support, and safety services.
• Maintain accurate electronic records and perform administrative tasks.
• Refer survivors to legal and social services and assist with grant applications.
• Collaborate with attorneys and others funded under the grant.

Skills

Case management

Paralegal experience

Administrative experience

Bilingual English and another language

Strong writing

Analytical skills

Interpersonal skills

Ability to work independently

Education

Bachelor’s degree or relevant work experience

Job description

ABOUT US

Sanctuary for Families is New York’s leading service provider and advocate for survivors of domestic violence, sex trafficking and related forms of gender violence. Every year, Sanctuary empowers thousands of adults and children to move from fear and abuse to safety and stability, transforming lives through a comprehensive range of services. We provide a range of wrap‑around services to help survivors rebuild their lives in the aftermath of abuse, and work to end gender violence through three key strategies: direct services, outreach and training, and systems‑change advocacy. Our services are available in 12 locations throughout New York City.

Position Overview

The Case Manager is a key position within Sanctuary for Families’ Immigration Intervention Project (IIP), a legal services project that represents survivors of domestic violence, other forms of gender based violence, and human trafficking in a broad range of immigration matters. IIP represents clients in affirmative cases and in removal proceedings with claims for a full spectrum of immigration remedies, including U and T status, Violence Against Women Act (VAWA) self‑petitions, battered spouse waivers, petitions for Special Immigrant Juvenile Status (SIJS), asylum applications, DACA, adjustment of status, and naturalization. IIP is committed to providing the highest quality legal representation to achieve positive outcomes for some of the City’s most vulnerable abuse survivors.

The Case Manager supports the legal representation of immigrant victims of gender based violence in New York City by providing clients with a wide range of urgently needed social, case management, and advocacy services to enhance client safety and overall well being. The Case Manager works directly with the others covered under the same funding agreement. IIP operates from 5 different locations in New York City; the Case Manager works out of the Manhattan office.

Responsibilities

• Coordinate the provision of case management services to immigrant clients to enhance their safety and overall well being with a specific focus on housing, public benefits, and self‑sufficiency.
• Work with the attorneys and others who are funded under the same grant to interview clients and gather data in support of their immigration applications.
• Conduct screening interviews with immigrant survivors of gender‑based violence to help assess need and eligibility for public benefits.
• Provide information and referrals, personal advocacy and accompaniment, emotional support and safety services, and criminal/civil justice system assistance.
• Provide assistance with OVS victim compensation applications, if required by grant.
• Prepare requests for educational and financial assistance grants for clients.
• Refer survivors of domestic violence and gender based violence to appropriate legal and social services within and outside of Sanctuary for Families.
• Maintain accurate records in electronic database of current and potential clients.
• Perform administrative support services.
• Perform other duties or special projects as directed by supervisor or Director.

Requirements

• Bachelor’s degree or relevant work experience required.
• Bilingual English and a relevant community language (e.g. Spanish, French, Russian).
• Case management, paralegal or administrative experience preferred.
• Experience working with immigrant survivors of gender based violence and/or human trafficking preferred.
• Experience completing compensation claims preferred.
• Excellent judgment and attention to detail.
• Strong writing and analytical skills.
• Strong communication skills.
• Excellent interpersonal skills.
• Ability to work independently and under pressure.
• Energetic and passionate about Sanctuary’s mission of ending gender based violence and human trafficking.
• Deep understanding of and ability to work well with people of diverse ethnic, cultural, religious, educational, and socioeconomic backgrounds.

Budgeted Salary: $29.73 - $32.85 per hour (annualized base $54,108 - $59,769/yr); based on experience pursuant to wage scale in accordance with collective bargaining agreement.

Work position: Full‑time (standard 35 hours/week), Hourly/Non‑Exempt.

Work schedule: Hybrid; must be able to meet job location schedule obligations.

Benefits

• Health, Dental and Vision Insurance
• Employer‑paid life insurance
• Employer retirement contribution
• Paid time off (Holidays, Vacation, Personal, Sick)
• Generous Leave Policy
• Flexible spending account / Health savings account
• Student loan assistance
• Tuition reimbursement program
• Gym reimbursement program
• Wellness program and rewards

Sanctuary for Families is a welcoming workplace. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed (religion), color, sex, national origin, sexual orientation, military status, age, disability, predisposing genetic characteristics, marital status or domestic violence victim status, and other categories protected under Federal, New York state or New York city laws.

Survivors of gender‑based violence are strongly encouraged to apply.