Case Manager ILS

Open Sky Community Services; Northbridge (MA); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Excellent Supervision

Paid time off

Tuition Reimbursement

Health/Dental/Vision

403b Plan

Life Insurance

PSLF Eligible

Equal Opportunity Employer

Job summary

Open Sky Community Services is seeking a Case Manager ILS in Massachusetts to support adults with intellectual and developmental disabilities in developing social skills, coordinating day supports, and managing finances. You will help individuals access medical, behavioral health, housing, transportation, benefits, and community resources.

The role emphasizes individualized service planning, skill development for independence, and coordination with families, providers, and the support network.

Qualifications

• B.A. in Behavioral Sciences or related field preferred, with experience working with adults with intellectual and developmental disabilities preferred.
• Alternative education and experience may be substituted for degree requirements.
• High School Diploma and valid driver’s license required.

Responsibilities

• Assist in the development, implementation, monitoring, and ongoing review of individualized service plans/life plans and related goals.
• Provide individualized support in accordance with each individual’s service plan/life plan, authorized services, needs, preferences, and goals.
• Assist individuals in developing and maintaining skills that promote independence, self-direction, choice, and successful community living.
• Assist individuals to access, manage, coordinate, and maintain community resources and supports, including medical, behavioral health, employment, education, housing, benefits, transportation, and other services as applicable.
• Facilitate opportunities for individuals to develop and maintain meaningful relationships, natural supports, community connections, activities, and valued community roles.
• Assist individuals with daily routines and responsibilities, including scheduling, appointments, household responsibilities, organization, and other areas identified in their service plan.
• Support individuals in maintaining safe and stable living environments and developing the skills necessary to manage their homes and personal responsibilities.
• Assist individuals with transportation and community access, including transportation to appointments, services, employment, activities, and other community settings as appropriate.
• Support individuals during medical, behavioral health, and other appointments as needed and assist with communication, follow-up, and coordination of recommendations.
• Monitor and communicate concerns related to the health, safety, and well-being of individuals and follow established protocols when concerns arise.
• Implement or support established health, medical, and medication-related protocols as applicable to the individual’s service plan, training, and agency requirements.
• Assist individuals with coordinating and overseeing services and supports, including PCA services when applicable.
• Participate in team meetings, service planning meetings, supervision, appointments, and other meetings related to individuals served.
• Maintain timely, accurate, and complete documentation, service records, billing information, mileage, and other required records.
• Communicate relevant information and changes in individual needs, circumstances, or service delivery to the Program Coordinator and other authorized members of the support team.
• Maintain appropriate communication and coordination with individuals, families, DDS, MassAbility, providers, and other members of the individual’s support network.
• Respond appropriately to emergencies and crisis situations and participate in the regularly scheduled on-call/beeper rotation as assigned.
• Acquire and maintain all required certifications, training, and competencies.
• Protect the rights, dignity, privacy, safety, and self-determination of individuals served and report suspected abuse, neglect, exploitation, misconduct, or other concerns in accordance with agency policy and applicable regulations.
• Perform other related tasks as assigned.

Education

B.A. in Behavioral Sciences or related field

High School Diploma

Valid driver’s license

Job description

Job Description

The Case Manager ILS provides support and assistance to the individuals served at the program with developing and practicing social skills and social cues, coordinating day supports, leisure and recreational opportunities and financial management.

Qualifications

• B.A. in Behavioral Sciences or related field preferred, with experience working with adults with intellectual and developmental disabilities preferred.
• Alternative education and experience may be substituted for degree requirements.
• High School Diploma and valid driver’s license required.

Basic Performance Expectations

• Being punctual and dependable.
• Communicating with supervisor regarding relevant concerns, changes, and needs.
• Remaining alert and focused while providing services.
• Requesting assistance and guidance when needed.
• Working cooperatively with individuals served, families, coworkers, and other providers.
• Completing assigned responsibilities and required documentation.
• Maintaining professional boundaries and conduct.
• Attending required training, supervision, and meetings.
• Following agency policies, procedures, and applicable regulations.

Job Duties

• Assist in the development, implementation, monitoring, and ongoing review of individualized service plans/life plans and related goals.
• Provide individualized support in accordance with each individual’s service plan/life plan, authorized services, needs, preferences, and goals.
• Assist individuals in developing and maintaining skills that promote independence, self-direction, choice, and successful community living.
• Assist individuals to access, manage, coordinate, and maintain community resources and supports, including medical, behavioral health, employment, education, housing, benefits, transportation, and other services as applicable.
• Facilitate opportunities for individuals to develop and maintain meaningful relationships, natural supports, community connections, activities, and valued community roles.
• Assist individuals with daily routines and responsibilities, including scheduling, appointments, household responsibilities, organization, and other areas identified in their service plan.
• Support individuals in maintaining safe and stable living environments and developing the skills necessary to manage their homes and personal responsibilities.
• Assist individuals with transportation and community access, including transportation to appointments, services, employment, activities, and other community settings as appropriate.
• Support individuals during medical, behavioral health, and other appointments as needed and assist with communication, follow-up, and coordination of recommendations.
• Monitor and communicate concerns related to the health, safety, and well-being of individuals and follow established protocols when concerns arise.
• Implement or support established health, medical, and medication-related protocols as applicable to the individual’s service plan, training, and agency requirements.
• Assist individuals with coordinating and overseeing services and supports, including PCA services when applicable.
• Participate in team meetings, service planning meetings, supervision, appointments, and other meetings related to individuals served.
• Maintain timely, accurate, and complete documentation, service records, billing information, mileage, and other required records.
• Communicate relevant information and changes in individual needs, circumstances, or service delivery to the Program Coordinator and other authorized members of the support team.
• Maintain appropriate communication and coordination with individuals, families, DDS, MassAbility, providers, and other members of the individual’s support network.
• Respond appropriately to emergencies and crisis situations and participate in the regularly scheduled on-call/beeper rotation as assigned.
• Acquire and maintain all required certifications, training, and competencies.
• Protect the rights, dignity, privacy, safety, and self-determination of individuals served and report suspected abuse, neglect, exploitation, misconduct, or other concerns in accordance with agency policy and applicable regulations.
• Perform other related tasks as assigned.

Pay Range

$22.07 - $22.07

About Us

At Open Sky Community Services, we open our doors, hearts, and minds to the belief that every individual, regardless of perceived limitations, deserves the chance to live a productive and fulfilling life.

Open Sky is on an anti-racist journey, committed to learning, living, and breathing inclusion, opportunity, diversity, racial equity, and justice for ALL.

At Open Sky, you’ll join over 1,300 compassionate and highly trained professionals who put innovative, evidence-based practices to work in ways that positively impact our communities across Central Massachusetts and beyond.

As a trauma-informed organization, Open Sky strives for transparency, sensitivity, and a workplace culture that values diverse perspectives, continuous learning, and employee well-being. Our commitment to creating a positive and supportive work environment has earned Open Sky repeated recognition as a Top Workplace, including honors from USA TODAY, The Boston Globe, and the national Top Workplaces program.

Open Sky is proud to be an industry leader in pay and benefits. Open the Door to Possibility and begin your career with Open Sky today!

Benefits Of Working For Open Sky Include

• Excellent Supervision (Individual and Group), Professional Development, and Training Opportunities
• Generous paid time off plan – you start with 29 days (almost 6 weeks!) in your first year, including 12 paid holidays. Increases to 32 days in your 2nd year, and the current maximum is 43 days (OVER 8 WEEKS!)
• We pay for your higher education! Ask about our Tuition Reimbursement Program, and reimbursement for a variety of Human Services certifications.
• Medical, Dental and Vision Insurance with Prescription Plan
• 403b Retirement Plan with Employer Match
• Life Insurance (100% Employer-Paid)
• Eligible employer for the Public Student Loan Forgiveness Program
• And more!

Open Sky celebrates diversity and is proud to be an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, gender, national origin, religion, age, sexual orientation, disability, veteran, or disabled Veteran status.