Case Manager III - COPES Program

Frontier Behavioral Health; Spokane (WA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Signing Bonus

Licensure supervision at no cost

Loan forgiveness program

License/Certification application fee—

Employee Assistance Program

Staff discounts at FBH partners

Job summary

Frontier Behavioral Health in Spokane is seeking a Case Manager III to provide clinical case management for adults in long-term services. You will assess needs, develop service plans, coordinate with care partners, and ensure safe, independent living.

This role includes leading Case Manager II staff, delivering trainings on policy changes, and traveling between FBH sites to support community programs.

Qualifications

• Master’s degree in behavioral or health sciences with 2 years of paid social service experience or
• Bachelor’s degree in behavioral or health sciences with 3 years of paid social service experience or
• Master’s degree in any other field with 4 years of paid social service experience or
• Bachelor’s degree in any other field with 5 years of paid social service experience or
• High School diploma and completion of FBH Case Manager Trainee Criteria with 1 year as FBH Case Manager II

Responsibilities

• Provide long-term care services to elderly and disabled adults under Title XIX program.
• Conduct face-to-face assessments at client residences to determine level of care.
• Develop ongoing care plans to support independent living.
• Coordinate with in-home caregivers and community partners for client needs.
• Oversee Case Manager II staff and train on policy changes and CARE processes.
• Comply with WA WAC requirements and FBH policies; travel between FBH work sites.

Skills

Communication skills

Public speaking

Interpersonal skills

Data entry

Administrative tasks

Flexibility

Education

Master's in behavioral or health sciences

Bachelor's in behavioral or health sciences

Master's in any field

Bachelor's in any field

High School diploma + Trainee criteria

Job description

Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us!

WHY CHOOSE FRONTIER BEHAVIORAL HEALTH?

• At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission.

• Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.

• At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more.

• Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.

The Case Manager III provides clinical case management services to adults receiving long-term term services and supports. Evaluate client strengths and needs, complete a comprehensive assessment, determine level of functioning, develop and implement service plans that provide a reliable and safe plan of care that enables clients to achieve a maximum level of health and independence and targets maintaining case stabilization, ensuring independence. Complete administrative duties and meet required program deadlines. Provide presentations and/or community education as determined. Coordinate with and perform advocacy with relevant parties and community agencies. Provide oversight to Case Manager II’s, specifically newly hired staff who are unfamiliar with the CARE system. Provide training to Case Management staff on changes to DSHS policy, management bulletins, and any correspondence altering processes received from ALTCEW.

ESSENTIAL DUTIES AND RESPONSIBILITIES includes but is not limited to the following

• Adhere to program standards and guidelines and follow case management program protocols.

• Provide long-term care services responsive to the needs of elderly and adults with disabilities who are eligible for Title XIX Program services.

• Conduct face-to-face comprehensive assessments at the client’s residence to determine level of care, including determining nursing facility level of care needs.

• Develop ongoing care plans which provide the support necessary to allow clients to live independently.

• Facilitate the coordination of in-home caregivers (Individual Providers and Agency Providers) for client care needs.

• Coordinate with ALTCEW and provide advocacy, coordination, consultation and support to clients, providers and stakeholders across multiple disciplines and systems.

• Perform program charting requirements, correspondence and other paperwork in an accurate and timely manner.

• Authorize service payment through Provider One/Individual Provider One.

• Conduct interdisciplinary case reviews and consultations.

• Establish and maintain a good working relationship with FBH staff and community partners. Perform other related duties as required.

• Provide periodic training to all Title XIX staff, and coordinate training efforts with other case Manager III staff members.

• Assist Title XIX Supervisors in providing oversight to Case Manager II’s, including taking new staff on assessments and helping junior personnel with CARE assessment training instruments.

• Comply with all State WAC requirements and FBH policies and procedures.

• Requires travel between various FBH work sites on a regular or daily basis, either via FBH owned Vehicles and/or personal vehicle.

• Other duties as assigned.

QUALIFIED CANDIDATES WILL HAVE:

REQUIRED:

• Master’s degree in behavioral or health sciences and two years of paid on-the-job social service experience; OR

• Bachelor’s degree in behavioral or health sciences and three years of paid on-the-job social service experience; OR

• Master’s degree in any other field and four years of paid on-the-job social service experience; OR

• Bachelor’s degree in any other field and five years of paid on-the-job social service experience, OR

• High School diploma or its equivalent, and Completion of FBH Case Manager Trainee Criteria and one year experience as an FBH Case Manager II.

• Must apply for a Counselor Agency Affiliated – Registered credential from the WA State Department of Health within 30 days of hire.

• Must have an unrestricted and valid driver’s license, be able to pass a motor vehicle screening and driving test, have active car insurance, and be willing to use their personal vehicle in the course of work.

KNOWLEDGE, SKILLS & ABILITIES:

• Ability to communicate and engage effectively with individuals of varied backgrounds, cultures, education level and socio-economic status.

• Knowledge of elder care and disabled adult caregiving issues.

• Ability to perform face-to-face assessments and screenings.

• Knowledge of data entry and computer systems to complete tasks.

• Ability to complete administrative tasks and organize and prioritize tasks.

• Experience with leading large groups and public speaking.

PHYSICAL, SENSORY & ENVIRONMENTAL:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• This position provided client services in-office and within the community at large on a occasional to frequent basis.

• Community settings include but are not limited to residences, group/congregate living settings, hospitals, shelters, the streets or anywhere in the community at large.

• Some environments may not be ideal in terms of cleanliness or being habitable.

• Occasional frequent travel between locations is required.

• The ability to drive a vehicle, traverse distances up to several city blocks and on various terrains, navigate stairs, get in and out of vehicles frequently is required.

• Daily use of a computer is required.

• May be required to lift 10 - 20 pounds.

• Blood-borne Pathogen Category III - No predictable exposure to blood-borne pathogens.

PAY RANGE (Hourly/ Non-Exempt): $29.26-$35.65

All pay is based on longevity at Frontier Behavioral Health; thus, the starting pay for this position is $29.26 per hour.

Our Benefits and Perks are Amazing!

WE BELIEVE IN WORK LIFE BALANCE:

• Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment!

• Plus 9 Paid Federal Holidays!

• Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.

• Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.

_ BENEFITS: _ www.fbhwa.org/careers/benefits

• Medical, Dental and Vision

• Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employermatch.

• Flexible Spending Accounts

• Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.

PERKS:

www.fbhwa.org/careers/perks

• Signing Bonus!

• No-cost licensure supervision for those pursuing clinical licensure.

• Federal and State Loan Forgiveness Program for qualifying Programs.

• Reimbursement of License/Certification application fee that is required for the position.

• Free Employee Assistance Program

• Staff Discounts at various FBH partners throughout Spokane!

Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE. PRN positions are not benefit eligible or eligible for a sign on bonus.