Case Manager III - COPES Program

Frontier Behavioral Health; Washington; On-site; USD 40,000 - 49,000; Full time

Benefits offered by this job

PTO accrual

Federal holidays

Sick leave

Compressed workweek

Signing bonus

Licensure supervision

Loan forgiveness

Employee assistance program

Staff discounts

Job summary

Frontier Behavioral Health is seeking a Case Manager III to deliver clinical case management for adults in long-term services, develop care plans, and assess needs to promote health and independence. You will supervise newer staff, educate on policy updates, and coordinate advocacy across agencies.

The role requires a Master’s or Bachelor's in related fields with several years of social service experience, plus travel between FBH worksites and strong communication skills.

Qualifications

• Master’s degree in behavioral or health sciences and two years of paid on-the-job social service experience.
• Bachelor’s degree in behavioral or health sciences and three years of paid on-the-job social service experience.
• Master’s degree in any other field and four years of paid on-the-job social service experience.
• Bachelor’s degree in any other field and five years of paid on-the-job social service experience.
• High School diploma or its equivalent, and Completion of FBH Case Manager Trainee Criteria and one year experience as an FBH Case Manager II.

Responsibilities

• Adhere to program standards and guidelines and follow case management program protocols.
• Provide long-term care services responsive to the needs of elderly and adults with disabilities who are eligible for Title XIX Program services.
• Conduct face‑to‑face comprehensive assessments at the client's residence to determine level of care.
• Develop ongoing care plans which provide the support necessary to allow clients to live independently.
• Facilitate the coordination of in‑home caregivers for client care needs.

Skills

Communication

Elder care Know.

Face-to-face Assessments

Data entry

Administrative tasks

Public speaking

Education

Master’s in behavioral/health sciences

Bachelor’s in behavioral/health sciences

Master’s in other field

Bachelor’s in other field

High School diploma

Job description

Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey.

WHY CHOOSE FRONTIER BEHAVIORAL HEALTH?

At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission. Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County. At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more. Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.

The Case Manager III provides clinical case management services to adults receiving long-term term services and supports. Evaluate client strengths and needs, complete a comprehensive assessment, determine level of functioning, develop and implement service plans that provide a reliable and safe plan of care that enables clients to achieve a maximum level of health and independence and targets maintaining case stabilization, ensuring independence. Complete administrative duties and meet required program deadlines. Provide presentations and/or community education as determined. Coordinate with and perform advocacy with relevant parties and community agencies. Provide oversight to Case Manager II’s, specifically newly hired staff who are unfamiliar with the CARE system. Provide training to Case Management staff on changes to DSHS policy, management bulletins, and any correspondence altering processes received from ALTCEW.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Adhere to program standards and guidelines and follow case management program protocols.
• Provide long-term care services responsive to the needs of elderly and adults with disabilities who are eligible for Title XIX Program services.
• Conduct face‑to‑face comprehensive assessments at the client's residence to determine level of care, including determining nursing facility level of care needs.
• Develop ongoing care plans which provide the support necessary to allow clients to live independently.
• Facilitate the coordination of in‑home caregivers (Individual Providers and Agency Providers) for client care needs.
• Coordinate with ALTCEW and provide advocacy, coordination, consultation and support to clients, providers and stakeholders across multiple disciplines and systems.
• Perform program charting requirements, correspondence and other paperwork in an accurate and timely manner.
• Authorize service payment through Provider One/Individual Provider One.
• Conduct interdisciplinary case reviews and consultations.
• Establish and maintain a good working relationship with FBH staff and community partners.
• Perform other related duties as required.
• Provide periodic training to all Title XIX staff, and coordinate training efforts with other case Manager III staff members.
• Assist Title XIX Supervisors in providing oversight to Case Manager II’s, including taking new staff on assessments and helping junior personnel with CARE assessment training instruments.
• Comply with all State WAC requirements and FBH policies and procedures.
• Requires travel between various FBH work sites on a regular or daily basis, either via FBH owned Vehicles and/or personal vehicle.
• Other duties as assigned.

QUALIFIED CANDIDATES WILL HAVE:

• Master’s degree in behavioral or health sciences and two years of paid on-the-job social service experience.
• Bachelor’s degree in behavioral or health sciences and three years of paid on-the-job social service experience.
• Master’s degree in any other field and four years of paid on-the-job social service experience.
• Bachelor’s degree in any other field and five years of paid on-the-job social service experience.
• High School diploma or its equivalent, and Completion of FBH Case Manager Trainee Criteria and one year experience as an FBH Case Manager II.

Must apply for a Counselor Agency Affiliated – Registered credential from the WA State Department of Health within 30 days of hire. Must have an unrestricted and valid driver’s license, be able to pass a motor vehicle screening and driving test, have active car insurance, and be willing to use their personal vehicle in the course of work.

KNOWLEDGE, SKILLS & ABILITIES

• Ability to communicate and engage effectively with individuals of varied backgrounds, cultures, education level and socio‑economic status.
• Knowledge of elder care and disabled adult caregiving issues.
• Ability to perform face‑to‑face assessments and screenings.
• Knowledge of data entry and computer systems to complete tasks.
• Ability to complete administrative tasks and organize and prioritize tasks.
• Experience with leading large groups and public speaking.

PHYSICAL, SENSORY & ENVIRONMENTAL

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This position provided client services in‑office and within the community at large on a occasional to frequent basis. Community settings include but are not limited to residences, group/congregate living settings, hospitals, shelters, the streets or anywhere in the community at large. Some environments may not be ideal in terms of cleanliness or being habitable. Occasional frequent travel between locations is required. The ability to drive a vehicle, traverse distances up to several city blocks and on various terrains, navigate stairs, get in and out of vehicles frequently is required. Daily use of a computer is required. May be required to lift 10 - 20 pounds. Blood‑borne Pathogen Category III - No predictable exposure to blood‑borne pathogens.

PAY RANGE (Hourly/ Non-Exempt)

$29.26-$35.65 All pay is based on longevity at Frontier Behavioral Health; thus, the starting pay for this position is $29.26 per hour.

BENEFITS & PERKS

• Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment!
• Plus 9 Paid Federal Holidays!
• Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.
• Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.
• BENEFITS: www.fbhwa.org/careers/benefits
• Medical, Dental and Vision
• Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.
• Flexible Spending Accounts
• Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.
• PERKS: www.fbhwa.org/careers/perks
• Signing Bonus!
• No-cost licensure supervision for those pursuing clinical licensure.
• Federal and State Loan Forgiveness Program for qualifying Programs.
• Reimbursement of License/Certification application fee that is required for the position.
• Free Employee Assistance Program
• Staff Discounts at various FBH partners throughout Spokane!
• Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE.
• PRN positions are not benefit eligible or eligible for a sign on bonus.
• APPLICANT ACCOMMODATIONS: To request accommodation with our application process, please contact Human Resources at 509-458-7461. Job seekers may also obtain assistance, including auxiliary accommodations/ aids, by calling WorkSource Spokane at 509-532-3120.

OUR EEO POLICY

It is the policy of FBH to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, pregnancy, marital status, familial status, citizenship, genetic information, national origin, veteran’s status, or any other basis prohibited by law, or their relatives, friends or associate and that ; a) has the purpose or effect of creating an intimidating, hostile or offensive work environment, b) has the purpose or effect of unreasonably interfering with an individual’s work performance, or c) otherwise adversely affects an individual’s employment opportunities. Violations of this policy are strictly prohibited and will not be tolerated. This includes negative actions based upon an employee’s participation in activities identified with or promoting the interests of a protected group.