Case Manager II (TAY Health and Wellness Center)

GLIDEsf; San Francisco (CA); Presencial; USD 60.000 - 70.000; Jornada completa

Descripción de la vacante

A community health organization in San Francisco seeks a Case Manager II to provide advocacy and support for TAY ages 18-27. This role includes outreach, assessments, and developing care coordination plans. The ideal candidate has experience in intensive case management and a background in social work. This full-time position requires strong communication skills and the ability to work collaboratively within a community-focused environment.

Formación

• 5+ years of experience in providing intensive case management.
• Knowledge of Bay Area TAY needs and resources.
• Strong written and oral communication skills.

Responsabilidades

• Conduct outreach with TAY at the TAY HWC Center and offsite.
• Administer intake and assessments.
• Develop care coordination plans based on client sessions.

Conocimientos

Intensive case management

Counseling

Collaboration skills

Attention to detail

Time management

Educación

Bachelor’s degree in social work or related field

Herramientas

Microsoft Office Suite

Salesforce

Zoom

Descripción del empleo

Case Manager II (TAY Health and Wellness Center)

Base pay range: $60,000.00/hr - $70,000.00/hr

Location: 888 Post Street, San Francisco, CA

This role is contingent upon available funding through this contract.

About Glide

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive.

Position Summary

The TAY HWC Case Manager outreaches to, intakes, assesses, counsels, and coordinates care for TAY ages 18-27 to achieve safety, health, and well-being across multiple life domains such as housing/shelter, education and employment, behavioral health, physical health, community building, family and relationships, and much more. The Case Manager serves as the client’s main advocate and care coordinator within GLIDE’s continuum of care, community partners and resources, and other external systems of care. This position works closely and collaboratively with other TAY HWC team members to enable warm hand-offs and linkages among specialists, case managers, navigators, and ambassadors. Upon exit from GLIDE’s care, the Case Manager develops a care transition plan to ensure the clients are linked to additional support services and knows how to reconnect with GLIDE for future support. In addition to 1:1 case management support, this position will also facilitate and/or coordinate weekly activities or psychoeducation groups that will support, promote, and enhance clients’ confidence, wellness, community connection, and growth mindset.

Work schedules may include the need to work on one day during the weekend. Working hours may also vary and occur during nontraditional hours.

Essential Duties and Responsibilities

• Initiate and conduct outreach with TAY at the TAY HWC Center and at offsite locations.
• Administer intake and assessments to enroll TAY into GLIDE’s continuum of care, establish baseline safety and health needs, and develop individual goal/service plans.
• Develop a care coordination plan based on 1:1 session with client, referral information, and/or assessment and identify key care coordination needs within GLIDE’s integrated services.
• Support TAY to navigate and overcome barriers related safety, health, and economic stability by teaching and coaching TAY on how to self-advocate complex service systems.
• Identify personal knowledge and skills gaps that may negatively affect TAY ongoing stability and success and link TAY to educational resources.
• Coordinate, facilitate, and/or directly conduct expressive arts activities, therapeutic activities or psychoeducation groups that will support, promote, and enhance clients’ confidence, wellness, community connection, and growth mindset.
• Monitor client progress through regular scheduled appointments and follow-up to ensure successful implementation of individual service plan.
• Participate in regular staff meetings, staff training events, supervisory meetings, and community meetings to build strong relationships with other GLIDE programs, community partners, and City agencies.

Minimum Qualifications

• Bachelor’s degree in social work, public health, community health, or related field preferred.
• 5+ years of experience in providing intensive case management to TAY and/or similarly disenfranchised and high need populations in social service settings.
• Experience and demonstrated success providing 1:1 counseling, case management.
• Knowledge of Bay Area San Francisco TAY needs and resources, especially those experiencing poverty, homelessness, mental health challenges, substance misuse, trauma, and other associated experiences.
• Must have experience facilitating the following activities and workshops such as weekly activities or psychoeducation groups.
• Ability to work independently, demonstrate initiative, be dependable, and have consistent presence.
• Ability to collaborate with internal and external stakeholders to coordinate care for shared clients to help clients stabilize and reach their individual goals.
• Strong written and oral communications skills, including excellent interpersonal skills.
• Attention to detail, strong organizational, time management, and problem-solving skills.
• Ability to use computer and reporting systems including Windows operating system, Microsoft Office Suite, Salesforce or other database systems, Zoom.

Work Environment

• GLIDE’s buildings are located in the Tenderloin neighborhood.
• GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.

Physical Requirements

• Ability to work on a computer and see details of objects at close range.
• Ability to hear within normal range, and communicate effectively.
• Finger dexterity and the ability to use all standard office equipment.
• Sit or stand comfortably; and the ability to navigate throughout office spaces.

Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

This is a full‑time (40 hour/week) Non‑Exempt position. This role is covered by the collective bargaining agreement.