Case Manager (IDD Services)

ASG Home Care; Brick Township (NJ); On-site; USD 50,000 - 65,000; Full time

Job summary

ASG Home Care in New Jersey is accepting applications for a Case Manager (IDD Services) to coordinate care and expand referral networks. You will own active cases, manage DSP staffing, onboarding, and serve as the main contact for families and Support Coordinators across NJ.

This hands-on role blends care coordination with business development, requiring strong communication, organization, and knowledge of NJ DDD processes. In-office Brick, NJ with occasional field activities.

Qualifications

• Experience in home care, IDD services, social services, case management, or care coordination (NJ DDD experience strongly preferred).
• Existing relationships with NJ Support Coordinators or SC agencies a major plus.
• Excellent communicator with families, staff and agency partners; highly organized with strong follow-up skills.

Responsibilities

• Manage active cases: coordinate DSP staffing, schedules, and coverage
• Serve as the primary point of contact for families and Support Coordinators on active cases
• Handle intake and onboarding for new referrals from first call through service start
• Partner with operations and billing teams to ensure smooth service delivery
• Track compliance, documentation, and service quality across caseload
• Build and maintain relationships with Support Coordinators and SC agencies across New Jersey
• Respond to new referrals quickly and professionally; ensure follow-through is maintained
• Keep referral partners informed, including when a referral can’t be filled
• Identify new referral opportunities and underserved regions
• Track referral activity and outreach efforts

Skills

Excellent communicator

Highly organized

Self-directed and dependable

Valid driver’s license

Job description

Case Manager (IDD Services)

Compensation: $50,000-$65,000 plus incentives (see below)

About ASG Home Care

ASG Home Care provides in-home and community-based support services to adults with intellectual and developmental disabilities across New Jersey through the NJ DDD system.

We believe families shouldn’t have to chase down quality care. When a Support Coordinator sends us a referral, our job is to make it easy: fast response, the right DSP match, and reliable service that makes everyone involved look good. That reputation is how we grow, and this role sits at the center of it.

Position Overview as a Case Manager (IDD Services)

This is not a back-office admin job. It’s a hands-on coordination and growth role.

As ASG’s Care Coordinator, you’ll own two things: keeping our active cases running smoothly, and expanding the referral relationships that fuel our growth. You’ll be the person Support Coordinators trust to get placements done and the person families rely on when they need something handled.

If you know the NJ DDD world — or you’re a fast learner with strong people skills — and you want a role where your work directly moves the business, this is it.

Key Responsibilities as our Case Manager (IDD Services)

Care Coordination

• Manage active cases: coordinate DSP staffing, schedules, and coverage

• Serve as the primary point of contact for families and Support Coordinators on active cases

• Handle intake and onboarding for new referrals from first call through service start

• Partner with our operations and billing teams to ensure smooth service delivery

• Track compliance, documentation, and service quality across your caseload

Referral Growth & SC Relationships

• Build and maintain relationships with Support Coordinators and SC agencies across New Jersey

• Respond to new referrals quickly and professionally — speed and follow-through are how we win

• Keep referral partners informed and confident, including when a referral can’t be filled

• Identify new referral opportunities and underserved regions

• Track referral activity and outreach efforts

Qualifications to be a Case Manager (IDD Services)

• Experience in home care, IDD services, social services, case management, or care coordination (NJ DDD experience strongly preferred)

• Existing relationships with NJ Support Coordinators or SC agencies a major plus

• Excellent communicator — comfortable on the phone with families, staff, and agency partners

• Highly organized with strong follow-up skills; able to juggle multiple cases without dropping details

• Self-directed and dependable — takes ownership and solves problems, not just reports them

• Valid driver’s license

What Success Looks Like as a Case Manager (IDD Services)

• Cases are staffed, covered, and running without escalations

• Support Coordinators think of ASG first because working with us is easy

• Consistent referral growth from new and existing SC relationships

• Families feel heard and taken care of

• Nothing falls through the cracks

This role is ideal for someone who:

• Genuinely enjoys people — families, staff, and agency partners alike

• Gets satisfaction from making complicated situations run smoothly

• Is energized by growth and measurable results

• Wants their work to matter to real families, not just a spreadsheet

• Has the professionalism and persistence to represent ASG across the state

Compensation

Competitive hourly base rate/salary plus performance incentives tied directly to referral growth and caseload success

Location

In-office, Brick, NJ, with field flexibility for SC meetings and community events as needed