Case Manager I - Spanish Preferred

SHELTER, Inc.; Concord (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Life insurance

Tuition reimbursement

403b

Pet insurance

Employee assistance

Discount marketplace

Growth opportunities

Job summary

SHELTER, Inc. in Concord is hiring a Case Manager for our Domestic Violence Program to support individuals and families experiencing homelessness and fleeing domestic violence.

With a manageable caseload of about 24, you will provide compassionate, wraparound services to help participants secure housing stability and long-term self-sufficiency. You’ll conduct screenings, develop housing stability plans, coordinate referrals to SHELTER, Inc.

Qualifications

• 1+ years' experience working with low income or homeless populations in wraparound services.
• Bachelor's or Associate's degree in social services or related field preferred; equivalent experience considered.
• Proficient computer skills including Microsoft Office Suite (Outlook, Word, Excel).

Responsibilities

• Screen participants, verify eligibility, and complete assessments to identify housing barriers.
• Develop individualized housing stability plans and connect participants to resources.
• Provide wraparound services, financial coaching, and ongoing support for stability.
• Coordinate referrals to SHELTER, Inc. programs and partners, advocating for participants.
• Maintain a caseload of ~24 and document outcomes in HMIS.

Skills

Caseload management

Interpersonal skills

Documentation

Education

Bachelor's or Associate's degree in social services or related field

Tools

Microsoft Office Suite

Outlook

Excel

Word

Job description

SHELTER, Inc. rebuilds lives one family at a time, by helping them re-establish a home and assisting with the skills and resources needed to live the life they deserve. Created in 1986, we are a community-based non-profit currently operating in Contra Costa, Solano, Sacramento, and Marin counties. In 2025 our compassionate teams helped 3,994 people secure or maintain their housing.

We believe a safe home and the opportunity to thrive are rights—not privileges. Every day, our teams have the honor of walking alongside families and individuals as they rebuild their lives. If you’re looking for more than just a job—and you want to be the spark that ignites lasting change in your community—you’ll find purpose here!

Work Location: Concord

Compensation:

$24.50-30/hour

About the role:

We are hiring a Case Manager for our Domestic Violence Program! This is an excellent opportunity to gain hands-on case management experience while supporting individuals and families experiencing homelessness. With a manageable caseload of approximately 24, you will provide compassionate, wrap-around services to participants who have fled or are attempting to flee domestic violence situations, helping them achieve housing stability and long-term success.

If you are looking to grow in your case management skill and make a meaningful impact, we would love to talk to you!

What you’ll do:

• Conduct participant screenings, verify eligibility, and complete program assessments to determine service needs and housing barriers.
• Develop individualized housing stability plans with participants, setting achievable goals and connecting them to appropriate resources and support services.
• Provide strengths-based case management, financial coaching, and ongoing support to help participants achieve long-term stability and self-sufficiency.
• Coordinate referrals to SHELTER, Inc. programs and community partners, advocating for participants and ensuring access to critical services.
• Maintain a caseload of approximately 24, facilitating regular check-ins, care coordination, and progress monitoring.
• Reassess participant needs and adjust service plans as necessary to support successful housing outcomes.
• Manage program enrollments, transitions, and exits in accordance with agency policies and funding requirements.
• Accurately document services, case notes, and participant outcomes in HMIS and other required systems, ensuring timely and compliant recordkeeping.

What you’ll bring:

• 1+ years' experience working with low income and/or homeless populations in wraparound services.
  Bachelors or Associate's degree in social services or a related field preferred. Equivalent experience will be considered in lieu of or in combination with formal education will be consider.
• Proficient computer skills, including Microsoft Office Suite (Outlook, Word and Excel)
• Experience working in diverse settings with people across all socio-economic spectrums and a wide variety of personalities and roles - staff, residents, local agencies, contractors, lenders, etc.

Position Requirements:

• This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law.
• Must successfully pass a criminal background check
• Must provide TB test clearance

What we offer:

• 18 days of Paid Time Off
• 15 paid holidays, including your birthday!
• 100% paid Group Term Life insurance, Accidental Death & Dismemberment, Long-term disability insurance
• Up to $3,000 Tuition Reimbursement a year
• 403b with SHELTER Inc., matching contribution
• Pet Insurance
• Employee Assistance Program
• Discount Marketplace
• Internal growth opportunities

SHELTER, Inc., is an equal opportunity employer. We believe diverse perspectives drive innovation and lead to better outcomes for the communities we serve. We strongly encourage applications from individuals with varied backgrounds, identities, and lived experiences.

Notice:

This description is a guide only. Upon hire, you will receive a formal job description.