Case Manager I (overnight) - Heartland Bridges

Heartland Family Service; Council Bluffs (IA); On-site; USD 60,000 - 80,000; Full time

Job summary

Heartland Family Service is seeking a Case Manager I (overnight) to oversee operations at the Heartland Bridges program. The role involves providing crisis intervention and support to clients dealing with mental health issues. Candidates should have a diploma and relevant experience, as well as strong problem-solving skills in a fast-paced, supportive environment.

Qualifications

• Requires high school diploma and two years of experience in behavioral or mental health services.
• Must have a valid driver’s license and acceptable driving record.

Responsibilities

• Provide facility oversight and assist in day-to-day operations.
• Respond to crisis care referral calls and conduct assessments.
• Develop supportive relationships with clients and document client activities.

Skills

Problem Solving

Interpersonal Skills

Crisis Intervention

Education

High School diploma

Job description

Case Manager I (overnight) - Heartland Bridges (full time)

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Case Manager I (overnight) - Heartland Bridges (full time)

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Founded in 1875, our agency has grown over the years to address most of the challenges children, adults, families, and communities face across the lifespan, including substance use, child abuse and neglect, domestic violence/sexual assault, human trafficking, homelessness, juvenile justice, mental health, neighborhood distress, and poverty. Today, we offer 42 programs from 20 locations in east central Nebraska and southwest Iowa.

At Heartland Family Service, we are committed to building a culture that values and celebrates diversity in addition to creating a trauma-informed environment. Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative, and team-oriented environment, then Heartland Family Service is the agency for you.

Summary Description Of Program

Heartland Bridges houses two programs, Bridges Transitional Living and Bridges Crisis Care. Transitional Living is a short-term transitional housing program enriched with supportive services designed to assist people with a diagnosed mental health or co-occurring condition while they transition to stability in the community. Crisis Care is a residential stabilization service designed for individuals who need a safe, secure environment for 3-5 days while stabilizing from a crisis before returning to the community where they live.

Summary Description Of Work

The role of the overnight Case Manager I is to provide facility oversight and assist in duties to ensure the day-to-day operations of the program. Decision making, problem solving, and highly developed interpersonal skills are critical.

Compensation: between $16.31 and $19.44 per hour (wage is based on total years of relevant experience)

Work Schedule: 40 hours per week (four nights per week, from 10:00 p.m. to 8:00 a.m.)

Minimum Qualifications

Click to see benefits and company perks

• High School diploma
• Two years of experience in behavioral or mental health services
• Valid driver’s license and acceptable driving record
  
  

Essential Duties And Responsibilities

• Responds to crisis care referral calls, assesses individual by gathering information and provides appropriate and accurate application verdict, maintaining strict confidentiality
• Completes enrollment/intake on eligible Crisis Care clients
• Develops supportive relationship with clients and responds to client needs during shift
• Documents client activity per established record keeping procedures
• Monitors client self-administration of medication and follows procedures of recording
• Executes full medication count on nightly basis
• Conducts nightly housing lead searches
• Psycho-educates clients on life, social and coping skills
• Provides problem solving and crisis intervention services to empower clients to develop self-sufficiency
• Utilizes trauma-informed care, person centered and culturally competent principles in providing services to clients
• Demonstrates knowledge of current community and HFS programs and resources to meet client needs
• Completes monthly client record reviews
• Conducts client room searches per program protocol
• Helps ensure room readiness for new clients
• Orients clients to Bridges protocols and addresses client non-compliance as necessary to create a safe and secure environment for all residents and staff
• Attends All Staff meetings as scheduled
• Responsible for maintenance and upkeep of facility
• Able to work both independently, with little supervision, and as a part of a team
• Always displays a courteous and caring attitude to the clientele, volunteers, and visitors of the Agency
• Abides by all specific program and Agency procedures, policies, and requirements
• Cooperates and collaborates with program area staff, volunteers, and other Agency staff
• Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media
• Create, maintain, and share as appropriate a dynamic self-care plan
• Essential functions of this job are to be performed on company physical work site
• Performs other program related duties as assigned

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations

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