Case Manager I, MSW

WakeMed Health & Hospitals; Raleigh (NC); On-site; USD 56,000 - 72,000; Full time

Job summary

WakeMed Health & Hospitals in Raleigh, NC seeks a skilled case manager to provide patient-focused coordination of care. You will work with a multidisciplinary team to assess needs, develop care plans, and advocate for patients and families throughout the hospital stay and transition.

The role emphasizes proactive problem-solving, seamless communication, and ensuring timely discharge planning to optimize outcomes and resource use.

Qualifications

• Master of Social Work is required.
• Experience in patient case management and discharge planning is preferred.
• Ability to advocate for patients and coordinate with the care team.

Responsibilities

• Provide patient case management services to assigned populations.
• Collaborate with an interdisciplinary team to coordinate the patient care plan and discharge planning.
• Conduct assessments to identify patient needs and barriers, aiding in the development of the care plan.
• Act as a patient and family advocate and serve as a communication link between physician, patient, family, healthcare team, community resources, and payers.
• Anticipate potential delays in the care process and proactively address them to avoid disruptions.
• Coordinate a smooth discharge and transition based on patient choice and availability.

Skills

Assessment & care coordination

Patient advocacy

Interdisciplinary teamwork

Education

Master's Degree in Social Work

Job description

Overview

Responsible for providing patient case management services to assigned populations. They use a collaborative interdisciplinary approach to anticipate, integrate, and coordinate the patient's care plan, discharge plan, and reentry into the community. The primary goal is to meet patients' needs to optimize clinical and resource outcomes while monitoring the plan's effectiveness. In collaboration with the clinical team, identifies patients who would benefit from case management services. They perform assessments to identify patient needs and barriers, assisting in the development of the care plan. Acting as a patient and family advocate, serves as a communication link between the physician, patient, family, healthcare team, community resources, and payers to reduce redundancy and fragmentation of care. They anticipate potential delays in the healthcare process and proactively work to avoid these delays. Ensures that patients are provided with the most appropriate level of care at discharge while coordinating a smooth transition based on patient choice and availability.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.EOE

Licensure

Not Applicable

Education

Master's Degree Social Work Required

Experience

No Experience Required