Case Manager I/II/III

BEHAVIORAL HEALTH SERVICES INC; Gardena (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

BEHAVIORAL HEALTH SERVICES INC is seeking a Case Manager to deliver comprehensive case management, recovery support, and care coordination to clients across assigned programs. The role involves developing care plans, linking to housing and benefits, and coordinating with medical and social service providers to support recovery and reintegration.

The Case Manager will document client progress, maintain regulatory compliance, participate in treatment teams, and may perform routine toxicology

Qualifications

• High school diploma or equivalent required; Bachelors preferred for related field.
• AA degree with related experience acceptable in lieu of a degree.
• Certification as a substance use counselor is preferred where applicable.

Responsibilities

• Provide case management, care coordination, and recovery support to clients.
• Develop individualized care plans with clients and treatment team.
• Assist with housing navigation, benefits, and community reintegration.
• Coordinate with medical and social service partners; ensure proper documentation.
• Complete progress notes, intake/discharge paperwork, and required reports.

Skills

Professional judgment

Productivity

Collaboration

Documentation

Crisis management

Cultural sensitivity

Communication skills

Time management

Education

High school diploma or equivalent

Bachelor's degree preferred

AA degree + related experience

Tools

Microsoft Office

EMR system

Electronic timekeeping

Job description

Under the direct supervision of the Program Director/Supervisor, the Case Manager provides case management, recovery support, and care coordination services to clients participating in assigned programs. The Case Manager I monitors, documents, and supports client progress, maintains ethical and evidence-based care, and participates in treatment team activities.Major Tasks, Duties and ResponsibilitiesConduct comprehensive substance use screening, care planning, and treatment activitiesContribute to individualized care plans in collaboration with clients and treatment teamSupport clients with relapse prevention, life and coping skills, discharge and aftercare planning, and recovery supportProvide case management services including benefits assistance, housing navigation, vocational support, and community reintegration.Provide linkage and warm handoffs to community resources, including 12‑Step and other recovery support groups.Occasionally provides transportation for clients including DPSS appointments and other linkages.Build collaborative support systems with community employers, agencies, and organizations to assist clients in transitioning into employment.Develop and maintain partnerships with governmental housing agencies to respond to client housing needs.Coordinate with medical providers, social services, probation/parole, DCFS, courts, and other community partners.Facilitate external communication for clients as approved by supervisor and as consented to via Release of Information.Prepare letters and progress reports for DCFS and other systems including required information for reporting as consented to via Release of InformationMay provide evidence-based services (e.g., CBT, MI, DBT, Seeking Safety) to assigned group and/or individual caseloadDevelop general knowledge of evidence-based practices, medications for addiction treatment, co-occurring disorders, community resources, self-help support, and treatment philosophiesMonitor client progress and maintain accurate and timely treatment records and progress notes (e.g., daily activities, service entries, intake and discharge documentation, etc.)May perform toxicology testing, take and record vitals as needed, chart relevant informationFor Case Managers assigned to residential programs, may make rounds every 30 minutes for 72 hours on withdrawal management clients, document and record withdrawal symptoms.For Case Managers assigned to residential programs, may observe and document client self- administration of medications.Ensure compliance with regulatory and accreditation standards, including but not limited to DMH, DHCS, SAPC, HIPAA, 42 CFR Part 2, CARF, etc.Respond to behavioral crises, medical emergencies, suicidal ideation, overdose including administration of anti-overdose medications as needed, or acute intoxication safely, within scope of practiceReport and record any changes observed in client condition or behavior, including unusual incidents. Identify, report, and assist with the management of emergencies.Participate in safety programming to promote client and staff safety. Maintain health and safety standards of facility.Attend supervision, clinical meetings, and continuing education to maintain credentials.Participate in treatment team meetings, case conferences, and program planning.Contribute to agency quality assurance and improvement initiatives.Maintain professional boundaries and standards. Treat clients with respect, care, and concern. Comply with confidentiality requirements at all times.Maintain familiarity with BHS policies and procedures and other applicable regulations; perform job duties accordingly. Represent BHS well in all contacts.Courteously answer phones, appropriately directing calls and taking messages. Facilitate client external communication as approved by supervisor.Attend meetings and trainings and participate in committees as assigned.Other duties as assigned.Case Manager I Competencies and Performance Expectations:Ability to complete the above major tasks, duties and responsibilitiesAbility to demonstrate professional judgment and decision-making, including ability to recognize and seek out supervision and/or consultation when requiredAbility to meet productivity standards as assignedAbility to build collaborative partnerships with employers, community agencies, and housing providers.If assigned to the SUD program, the ability to demonstrate familiarity with and practice of 12 core competencies for SUD counselors.Ability to effectively document within the required note structures (e.g., SOAP, GIRP, etc.)Ability to recognize the symptoms and develop knowledge of appropriate treatment associated with substance use and co-occurring disorders (i.e., mental health, medical health, etc.)Ability to identify and respond appropriately to a crisis within scope of practice including but not limited to overdose, behavioral challenges, contraband protocol, emergency codes, etc.Ability to screen and/or assess for acute intoxication and withdrawal symptoms within scope of practiceAbility to recognize personal biases within diverse populations. Maintain cultural sensitivity at all times.Ability to adhere to professional standardsCase Manager II Competencies and Performance Expectations:Ability to complete the above major tasks, duties and responsibilitiesAbility to demonstrate professional judgment and decision-making, including ability to recognize and seek out supervision and/or consultation when requiredAbility to meet productivity standards as assignedAbility to build collaborative partnerships with employers, community agencies, and housing providers.If assigned to SUD program, ability to demonstrate familiarity with and practice of 12 core competencies for SUD counselorsAbility to effectively document within required note structures (e.g., SOAP, GIRP, etc.)Ability to recognize the symptoms of and appropriately treat substance use and co-occurring disorders (i.e., mental health, medical health, etc.) within the scope of practice.Ability to identify and respond appropriately to a crisis within scope of practice including but not limited to overdose, behavioral challenges, contraband protocol, emergency codes, etc.Ability to screen and/or assess for acute intoxication and withdrawal symptoms within scope of practiceAbility to recognize personal biases within diverse populations. Maintain cultural sensitivity at all times.Ability to adhere to professional standardsCase Manager III Competencies and Performance Expectations:Ability to complete the above major tasks, duties and responsibilitiesAbility to demonstrate and model professional judgment and decision-making, including ability to recognize and seek out supervision and/or consultation when requiredAbility to meet productivity standards as assigned, and coach others in meeting productivity standards within scope of practiceAbility to build collaborative partnerships with employers, community agencies, and housing providers, and serve as liaisonIf assigned to SUD program, ability to demonstrate advanced knowledge and practice of 12 core competencies for SUD counselorsAbility to effectively document in required note structures (e.g., SOAP, GIRP, etc.), and coach others in required clinical documentationAbility to recognize the symptoms of and appropriately treat substance use and co-occurring disorders (i.e., mental health, medical health, etc.) within the scope of practice.Ability to identify and respond appropriately to a crisis within scope of practice including but not limited to overdose, behavioral challenges, contraband protocol, emergency codes, etc.Ability to screen and/or assess for acute intoxication and withdrawal symptoms within scope of practiceAbility to recognize personal biases within diverse populations. Maintain cultural sensitivity at all times.Ability to adhere to professional standardsPrerequisite QualificationsThe following are the qualifications required to perform the essential functions of this position. Qualifications may be subject to modification based on the Americans with Disabilities Act.If assigned to a SUD program, minimum of high school diploma or equivalency. Bachelor’s degree in related field, preferred. AA degree plus related experience in lieu of degree. Certified by a state-recognized substance use counselor certification body, with at least 5 years of substance abuse experience. Maintain certification in good standing.If assigned to a DMH program, a bachelor's degree in social work or related field, preferred. AA degree plus related experience in lieu of degree.Obtain NPI number, EMR system enrollment within 30 days of employment.Ability to operate required computer programs for position, including but not limited to Microsoft Office Suite, electronic timekeeping system, electronic learning management system, upon hire or demonstrated competency developed within 90 days of employment.Must have valid California driver’s license and liability insurance if driving a personal or company vehicle on BHS business.Vision, hearing, manual dexterity, and eye-hand coordination must be adequate for the performance of job duties. Able to sit at a desk, use a keyboard, write and physically perform other job duties. Able to move about the facility to observe clients and staff. Complete annual TB, maintain good standing.