Case Manager I/II

HealthRIGHT 360; San Francisco (CA); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Case Manager to lead the Enhanced Case Management program. This role is pivotal in providing intensive, client-centered support to individuals facing health challenges, homelessness, and substance use disorders. You will engage with clients through various outreach strategies, ensuring they receive the necessary care and resources for stability and self-sufficiency. Join a compassionate team committed to making a meaningful difference in the lives of those in need while enjoying a robust benefits package that fosters professional growth and work-life balance.

Benefits

Robust benefits package including PTO

15 paid holidays

Commuter benefits

Retirement plans

Training and professional development opportunities

Qualifications

• Experience in human services or substance use treatment preferred.
• Current First Aid and CPR certification required.

Responsibilities

• Manage the Enhanced Case Management program and provide client-centered support.
• Coordinate care across providers and link clients to services.

Skills

Client Coordination

Team Leadership

Crisis Management

Communication Skills

Education

High School Diploma

Bachelor's Degree in Human Services

Tools

Case Management Software

Job description

1563 Mission St, San Francisco, CA 94103, USA Req #1142

Friday, May 2, 2025

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

The Integrated Care Center Clinic is a federally qualified health center that provides primary care, behavioral health, addiction treatment, psychiatry, dental care, and more. We serve those most in need, including individuals experiencing homelessness, mental illness, substance use, and chronic medical conditions. We offer team-based, integrated care and seek a mission-driven, service-oriented leader who excels in team environments, has staff management experience, champions quality improvement, leads change, and is eager to innovate.

Benefits and Perks:

• Robust benefits package including PTO, 15 paid holidays, commuter benefits, retirement plans, and more.
• Eligibility for public loan forgiveness programs.
• Training and professional development opportunities.
• Work alongside compassionate colleagues and make a meaningful difference daily.

The role involves managing the Enhanced Case Management (ECM) program, providing intensive, client-centered support to help clients achieve stability, health, and self-sufficiency. The Case Manager will maintain caseloads, link clients to services, and coordinate care across providers, including outreach in community settings.

Key Responsibilities:

Client Care and Coordination:

• Organize patient care activities, share information with the multidisciplinary team, and implement the Managed Care Plan.
• Identify and enroll eligible individuals from prisons, jails, hospitals, and other locations.
• Engage clients through various strategies, including in-person visits, outreach, and communication via mail, email, and phone.
• Maintain communication with all care team members and ensure continuous, integrated care.
• Support client engagement through appointment scheduling, reminders, transportation, and barrier mitigation.
• Identify care gaps and coordinate services including primary care, mental health, housing, and social services.
• Assist with intake assessments and monitor progress toward care plan goals.
• Connect clients to benefits and community resources, including housing and employment services.

Clinical Documentation and Administrative Tasks:

• Complete progress notes within 24 hours of service.
• Prepare progress letters and court reports as needed.
• Participate in chart audits, supervision, meetings, and training.

Training, Supervision, and Quality Improvement:

• Participate in case conferences, team meetings, and training sessions.
• Communicate effectively within the behavioral health team.
• Complete required training and courses promptly.

Field-Based Responsibilities:

This position requires frequent travel to meet clients in various community locations and to utilize a provided office space for case management and training.

Qualifications:

Education, Certification, or Licensure:

• High school diploma or equivalent for Case Manager I.
• Bachelor’s degree in a human services-related field for Case Manager II.
• At least two years of experience in human services or substance use treatment preferred.
• Current First Aid and CPR certification.
• Valid California driver’s license and insured transportation.
• Experience with clients in acute withdrawal and trauma-informed care preferred.

Background Check and Other Requirements:

• Candidates with arrest or conviction records will be considered.
• Must pass background check and livescan.
• Covid-19 vaccination and booster are required; exemptions are not accepted.