CASE MANAGER I

Old-Pueblo-Community-Services; Tucson (AZ); On-site; USD 26,000 - 37,000; Full time

Job summary

Old Pueblo Community Services is seeking a Case Manager I in Tucson, AZ to engage, assess, and coordinate care for individuals experiencing homelessness and related conditions. Duties include intake, recovery planning, risk assessment, and life skills support.

The role requires a high school diploma or GED, CPR/First Aid certification, basic computer skills, and a willingness to learn evidence-based practices. Strong teamwork and reliable transportation are essential.

Qualifications

• High School Diploma or GED required.
• CPR/First Aid certification or ability to obtain.
• Basic computer skills including Word, Excel, and email.
• Willingness to learn evidence-based practices (CPI, Motivational Interviewing, Housing First, Harm Reduction).
• Self-starter with teamwork, dependable and able to manage priorities.

Responsibilities

• Complete intake with new clients.
• Deliver services per recovery plan to meet goals.
• Update recovery plan with Case Manager II as services progress.
• Complete C-SSRS and coordinate risk plans with supervisor.
• Connect clients to mainstream services and other agencies.
• Provide case management and life skills sessions.
• Co-facilitate life skills groups with Case Manager II+.
• Facilitate ART meetings as needed with supervisor guidance.
• Document services in the EHR.
• Maintain client files with HIPAA compliance.
• Monitor client compliance with program guidelines.
• Collaborate with OPCS team and Home Health Care partners.

Skills

CPR/First Aid Certification

Basic computer skills (Word/Excel)

Willingness to learn evidence-based_pr

Team collaboration

Self-motivated

Education

High School Diploma or GED

Tools

Electronic Health Record (EHR)

Microsoft Word

Microsoft Excel

Email literacy

Job description

Description

Monday – Friday 8:00am – 5:00pm

The Case Manager I is responsible for the engagement, assessment, support, and coordination of care for individuals who have experienced homelessness. The role involves interacting with individuals who are experiencing homelessness, Serious Mental Illness, Substance Use Disorder, and other related conditions.

Employee Benefits

Competitive Salary, Employer Subsidized Health Insurance for Employee and Family, Employer Matching 401 (k) plan (after 1 year), Employer Subsidized Dental Plan and Vision Plan, paid life insurance, Employer Paid Training, 136 Hours Paid Time Off (PTO) Per Year.

Duties and Responsibilities:

• 1. Complete the intake process with new clients.
• 2. Deliver services in alignment with the client’s recovery plan to assist and support clients in reaching identified goals.
• 3. Update the recovery plan in collaboration with a Case Manager II as services are completed.
• 4. Complete the Colombia Suicide Severity Rating Scale (C-SSRS) and coordinates with a Case Manager II or above to address moderate and high need risk plans.
• 5. Connect clients to mainstream services and other service organizations as needed.
• 6. Provide case management and life skills individual sessions.
• 7. Co-facilitate life skills groups with a Case Manager II or above.
• 8. Facilitate Adult Recovery Team (ART) meetings when needed with guidance from a Case Manager II or above.
• 9. Document services and information within the Electronic Health Record (EHR).
• 10. Maintain all client files in a confidential manner and in compliance with HIPAA standards.
• 11. Monitor clients’ compliance with program guidelines and provide appropriate guidance to those clients who are out of compliance.
• 12. Work closely with OPCS team, collaborators and other members of a client’s support team, including Home Health Care agencies, parole and probation offices.
• Other duties as assigned

Requirements

• 1. High School Diploma or GED.
• 2. Possess and maintain valid CPR/First Aid Certification, or ability to complete training and pass certification.
• 3. Basic computer skills (e.g., Microsoft Word, Excel, email)
• 4. Willingness to learn and practice evidence-based practices, such as De-escalation (CPI Model), Motivational Interviewing, Housing First and Harm Reduction.
• 5. Self-starter committed to a team approach, responsible, dependable, ability to set priorities, meet deadlines and work flexible hours.
• 6. Valid Arizona driver’s license, proof of auto insurance and reliable transportation.

Preferred Qualifications:

• 1. One year of experience working with the unsheltered population.
• 2. Experience using an Electronic Health Record (EHR).
• Bilingual.

Employment References, background check is conducted pre-employment.

Pay Rate: $18.88 - $23.10 - $27.32

In accordance with pay transparency, the salary reflected in this posting is the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position. Salary placement is typically between the minimum and mid-point of the salary range.