Case Manager I

St. Joseph Center; Los Angeles (CA); On-site; USD 30,996 - 33,117; Full time

Job summary

St. Joseph Center in Los Angeles is seeking a full-time Case Manager to provide support and case management services to homeless individuals. Responsibilities include linking clients to necessary housing programs and coordinating with community resources. Candidates should hold a bachelor's degree in a relevant field and have at least 2 years of experience providing services to vulnerable populations. Proficiency in MS Office and excellent communication skills are required. The role offers competitive hourly pay ranging from $22.50 to $24.04.

Qualifications

• Must communicate effectively with a diverse group.
• Provide case management for vulnerable populations.
• Organize files and maintain accurate data in HMIS.

Responsibilities

• Provide supportive services to clients.
• Assist clients in accessing necessary housing programs.
• Participate in community meetings for outreach efforts.

Skills

Motivational Interviewing

Harm Reduction

Critical Time Intervention

Knowledge of homeless services

Bilingual (a plus)

Excellent organizational skills

Education

Bachelor’s degree in Psychology, Social Work, or Human Services

Tools

MS Office Suite

Internet browsers

Job description

Job Description

Key Areas of Responsibility

• Develop and maintain strong ties to the community, law enforcement, and other homeless service providers.
• Link clients to appropriate bridge/interim housing programs and assist them in completing required paperwork to enroll them in permanent housing-related programs.

Essential Duties

• Provide case management and supportive services to meet the needs of each individual.
• Build trust and rapport with individuals experiencing homelessness. Assess homeless individuals utilizing the Vulnerability Index (VI) SPDAT.
• Link clients to physical health, mental health, and other supportive services. Assist clients to enroll in mainstream benefits and obtain identification (e.g., California Driver’s License, Social Security Card).
• Keep highly organized files for each client and enter appropriate data into the region’s Homeless Management Information System (HMIS).
• Provide bus tokens, bus passes, taxi vouchers, and/or direct transportation as needed.
• Participate in case conferencing meetings and other community meetings.
• Coordinate with other outreach teams in joint outreach efforts.

Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility.

Qualifications

• Must be highly motivated and a self-starter.
• Must have the ability to communicate with and relate to a diverse group of people including clients, community, and other staff.
• Must have excellent organizational skills and the capability to work in a fast-paced environment.
• Must have strong knowledge of homeless services and resources.
• Must have demonstrated knowledge and experience with Harm Reduction, Motivational Interviewing, Critical Time Intervention, and Housing First.
• A bilingual background is a plus.
• The position requires an ability to work flexible hours including some early mornings and evenings.

Experience

• 2+ years of experience providing services to highly vulnerable populations.

Education

• Bachelor’s degree from an accredited college or university in Psychology, Social Work, Human Services, or a related field.

Direct Reports

• This position has no direct supervisory responsibilities.

Computer Skills

• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to use widely supported internet browsers.

Certificates, Licenses and Registrations

• None

Travel Requirements

• Access to reliable transportation.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding, and making and receiving telephone calls. The employee may be required on occasion to lift and/or carry up to 20 lbs.

Additional Information

• Status: Full time/Non-Exempt
• Pay Range: $22.50 - $24.04 hourly

Employment with St. Joseph Center is contingent on completion of a satisfactory background check.

St. Joseph Center is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, disability, or status as a protected veteran. All applicants for employment are invited to voluntarily self-identify their gender, race, ethnicity, and veteran status, by completing the EEO Information. Providing your EEO Information is voluntary and refusal to self-identify will not subject applicants to any adverse treatment. Similarly, applicants who do self-identify will not be subject to any adverse treatment based on the information they provide.