Case Manager HSI

Tulsa Health Department; United States; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Retirement benefits

Paid holidays

Paid time off (PTO)

Nurse/employee benefits program

Job summary

The Tulsa Health Department invites applicants for a Healthy Start Case Manager to provide targeted case management for pregnant women and families in Tulsa County. You will screen, assess, and educate clients, coordinating with a Fatherhood Case Manager to ensure seamless services and improved birth outcomes.

Responsibilities include documentation, HIPAA compliance, client referrals, and home visits as needed, within a collaborative public health team focused on reducing infant mortality and

Qualifications

• Education: Bachelor’s degree in social work or related field; master’s degree preferred.
• Experience: Three years as a case manager or related Maternal-Child Health experience preferred.
• Knowledge/skills: Excellent interpersonal and communication skills; ability to engage diverse clients; bilingual Spanish may be required; HIPAA confidentiality awareness.

Responsibilities

• Provide case management services including screening, assessment, and education per Healthy Start guidelines.
• Coordinate with Fatherhood Case Manager for integrated family services.
• Complete client documentation and accurate database entry.
• Maintain HIPAA confidentiality and obtain appropriate consents/releases.
• Recruit and maintain client caseloads as defined by management.
• Conduct intake, risk assessments, and referrals to community resources.
• Follow up on missed appointments and conduct home visits as needed.
• Coordinate with medical/behavioral health and social services to improve care quality.

Skills

Interpersonal skills

Communication skills

Interviewing

Coordination with other staff

Community resources knowledge

Spanish bilingual (may be required)

HIPAA/compliance

Team collaboration

Education

Bachelor’s degree in social work or related field

Master’s degree in health or related field (preferred)

Job description

Current Tulsa Health Department Employees - Tulsa Health Department is actively seeking dedicated individuals passionate about making a positive impact on their community. Join us in improving the health and overall well-being of every resident in Tulsa County.

POSITION SUMMARY

Within Healthy Start guidelines, provides case management services to Tulsa County pregnant women, women of childbearing age, and their families in order to improve birth outcomes and decrease infant mortality.

PRINCIPAL DUTIES/RESPONSIBILITIES

The following functions represent the majority of the duties performed by the position, but are not meant to be all-inclusive or prevent other duties from being assigned when necessary.

ESSENTIAL JOB FUNCTIONS

• Provide case management services to include screening, assessment, and education, and determine the preferred intervention strategy for each client according to Healthy Start protocols specifically within the Tulsa County zip codes of: 74063, 74011, 74012, 74106, 74110, 74115, 74116, 74117, 74126, 74127, and 74130.
• Work with the Fatherhood Case Manager as appropriate, maintaining regular and ongoing (at least monthly) communication to ensure effective and coordinated services to the family.
• Complete client documentation and ensure accurate database entry according to Healthy Start guidelines.
• Ensure HIPAA confidentiality, voluntary consent to participate, and as appropriate, release-of-information documentation.
• Recruit and maintain appropriate client caseload levels as defined by management team.
• Interview clients and complete intake, screening tools, and risk assessments, which identify specific needs of each client and family.
• Staff individual clients with Case Manager Supervisor according to staffing protocol.
• Make referrals to community resources; follow up on missed medical appointments; make home visits; and work with clients to identify and eliminate barriers to referral completion.
• Coordinate with medical and behavioral health, as well as social services to improve quality of care.
• Attend Healthy Start specific training and planning meetings, staff meetings, quality assurance activities, and appropriate in-service.
• Attend required training in support of duties and responsibilities of this position.
• Other duties as assigned including those required to fulfill activities in support of public health emergency operations.

QUALIFICATIONS/SPECIFICATIONS

• Education: Bachelor’s degree in social work or related field required; master’s degree in health or a related field preferred.
• Experience: Three years of experience as a case manager or related experience with Maternal-Child Health (MCH) preferred.
• Knowledge and Skills: Excellent interpersonal and good communication skills required Ability to obtain cooperation from clients who come from a wide range of economic, social, and cultural backgrounds Skills in interviewing and engaging clients; and in working with agency staff and community resources Comfortable in gathering information about and providing education related to reproductive health Ability to work closely and cooperatively with programmatic co-workers toward a Healthy Start family’s goals Knowledge of community resources and helping relationships that would assist mothers, babies, and/or families Bilingual – Spanish may be required Licenses: Eligible for licensure as a social worker by the state of Oklahoma if appropriate Valid Oklahoma driver’s license

INTERNAL AND EXTERNAL WORKING RELATIONSHIPS

Regular internal contact with various staff to coordinate care or referrals for patients External contact with agencies to exchange information in order to coordinate care, referrals, and programs for clients; and with clients to gather information and provide counseling services

PHYSICAL EFFORT

Ability to visit clients’ homes; conduct interviews; attend meetings; sit for extended periods of time; and carry charts to staffing meetings.

SUPERVISORY RESPONSIBILITY/ACCOUNTABILITY

Direct Supervision – None Indirect Supervision – None Budget/Money/Material – Responsible for assigned equipment Reports to – Manager, Healthy Start Initiative Location – North Regional Health & Wellness Center

WORKING CONDITIONS

Regular exposure to a noisy and crowded work environment, and occasional interaction with sometimes disturbed and/or abusive people.

SPECIAL REQUIREMENTS

• Must maintain THD record confidentiality according to HIPAA regulations
• Must possess ability and willingness to perform job-related travel
• FLSA Status: Exempt

BENEFITS

• We offer a complete benefits package to full‑time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long‑term disability, holidays, and paid time off.
• Part‑time employees who work an average of 20 hours per week over the course of a year, receive benefits on a pro‑rated basis.
• Competitive Salary
• Paid Holidays (typically 13 days per calendar year + 2 floating holidays)
• Paid Time Off (PTO) 20 hours per month
• Cost of Living Adjustments (COLAs)
• Retirement Pension Fund with a 5‑year vesting period. (THD contributes 15.2% while the employee contributes 3.5% of monthly salary)
• Investment Benefits (e.g., 401A Employer/Employee Matching Fund (max. $150 per month), 457 Deferred Compensation Plan)
• Extended Sick Leave (ESL)
• Health Insurance Dental Insurance Vision Insurance Group Life Insurance and Supplemental Life Insurance Accidental Death and Dismemberment Insurance Short‑and Long‑Term Disability Insurance Critical Illness Care Plan including Cancer* Accident Plan Hospitalization Plan Supplemental and Whole Life Plans Legal and Identity Theft Protection Plans Public Service Loan Forgiveness Post Employment Health Plan (PEHP) - employer contributes 1% of the employee’s salary per year and unused employee sick leave is transferred to PEHP account upon retirement
• Employee Assistance Program Working 4 Balance - Workplace Wellness Program Promotional Opportunities Flex Plan Tulsa Municipal Employees Federal Credit Union THD employment qualifies for nursing education loan repayment through the NURSE Corps Loan Repayment Program

OUR MISSION AND CAREER INFORMATION

The Tulsa Health Department’s mission is to protect and support Tulsa County communities in pursuit of their health goals with a vision that all communities will meet those goals. Choosing a career in public health is a way to make lives better for your community, your neighbor, your family and yourself while also receiving ongoing education opportunities and excellent benefits.