Case Manager - Homelessness Prevention Program

ADP, Inc.; San Jose (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

15 days PTO

12 paid holidays

403(b) retirement plan

Professional development

Job summary

ICAN, based in San Jose, CA, is seeking a bilingual Case Manager for the Homelessness Prevention Program. The role focuses on helping families at risk of homelessness through financial assistance, case management, and connections to community resources.

Responsibilities include intake, program enrollment, crisis intervention, and coordinating services to prevent homelessness and secure housing. Requires strong organizational skills and a growth mindset.

Qualifications

• Four-year degree in social work preferred or related degree with case management experience.
• Bilingual and bicultural in English/Vietnamese required; proficiency in English and Vietnamese.
• Strong organizational and multi-tasking abilities with limited supervision.
• Excellent communication, especially in stressful situations.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Outreach and engagement at community events and with partner agencies.
• Prescreening, intake, and eligibility assessment for program participation.
• Case management for up to 30+ households; set goals and facilitate housing stability.
• Provide referrals to medical, housing, Li-HEAP, job training, and legal services.
• Maintain confidential case files and timely HMIS documentation.

Skills

Bilingual English/Vietnamese

Case management

Organizational skills

Strong communication

Flexible / adaptive schedule

Education

Four-year degree in social work or related field

Tools

MS Word

Excel

PowerPoint

Google Suite

HMIS / database systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Case Manager - Homelessness Prevention Program

Full Time Milipitas, CA, US 1 Attachments

30+ days ago Requisition ID: 1002

Salary Range: $25.00 To $30.00 Annually

POSITION: Case Manager – Homelessness Prevention (FT, Non-Exempt)

COMPENSATION: $25.00/hr. to $30.00/hr. depending on skills and experiences

JOB SUMMARY:

ICAN, located in San Jose, CA, is looking for a bilingual and bicultural English/Vietnamese Case Manager to support our HPS (Homelessness Prevention System) Program.

The ideal candidate will be supporting families “at-risk” of homelessness through: financial assistance; temporary case management; and connections to resources and supports in the community. This individual must be: 1) a self-starter; 2) highly organized and detail oriented with strong communication skills; 3) experienced in case management; 4) understanding of and sensitive to the needs of low-income families; and 5) able to work flexibly, creatively, and with a growth mindset.

The HPS Case Manager will be working with low-income families to prevent or end homelessness by: 1) screening, assessing, and conducting intakes from prospective participants; 2) enroll families into the HPS program with all required documentations collected and completed; 3) provide enrolled families with temporary financial assistance; 4) provide families with strength-based case management to help them gain or maintain permanent housing; 5) connecting families to other community resources.

ORGANIZATIONAL BACKGROUND:

ICAN was founded in 2000 by three refugees of the Vietnam War with the mission to lend a helping hand to the families, friends, neighbors and fellow countrymen whom they left behind. While still maintaining our commitment to our charitable projects in Vietnam, ICAN has evolved throughout the years into an organization that supports and strengthens the local Vietnamese community in the Bay Area. Our US-based programs include positive parenting workshops, baby care classes, and kindergarten readiness programs. We also have community support programs such as: Women’ support group, Homelessness Prevention Program, Digital Literacy, Youth Financial Literacy, to name a few. Learn more about us at www.ican2.org

The mission of ICAN is to inform, engage, and inspire Vietnamese Americans to help raise the next generation of caring leaders through humanitarian programs, culturally responsive social programs, and community–based research.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Outreach and Engagement: (5%)
  • Conducts client outreach at various community events
  • Establishes and maintains relationships with other community support agencies to network client services
  • Attends all required agency, staff, and community-based meetings and trainings as needed
• Prescreening, assessment, and Intake: (35%)
  • Conducts prescreens and intakes to determine participant eligibility and assess appropriate level of assistance needed.
  • Conducts HPAT interview and assessment to determine eligibility of HPS program
  • Collects and compiles necessary documents to verify eligibility and needs of client
• Case Management: (50%)
  • Manages a flexible case load of up to 30 or more households, including households receiving one-time financial assistance and households participating in case management
  • Provides case management to individuals and families by establishing goals and strategies to achieve client’s housing stability
  • Provides referrals in order to secure necessary services and support for clients: medical, Li-HEAP, job training, housing, Law Foundation, etc.
  • Assists families with finding and securing new housing, when needed
  • Assists families with immediate crisis prevention, advocacy, problem-solving and other appropriate interventions, as needed
  • Provides client follow up to maintain and monitor housing stability
  • Stay informed of community resources available for HPS clients
• Data Management and Quarterly Reporting (10%)
  • Maintains case files and progress notes, adhering to professional standards and designated time frames
  • Maintains accurate, updated, confidential case files on ICAN’s secured database
  • Documents program activity, including prescreens, intakes, financial assistance, and case management into HMIS within one to 3 business day of activity
  • Submits quarterly narrative, data and other reports as needed
  • Perform other duties as assigned

Required Education & Skills

• Four-year degree in social work preferred or related degree with case management experience.
• Bilingual and bicultural in English/Vietnamese is required. Must be able to speak, read, and write in English and Vietnamese.
• Strong organizational skills; ability to plan, organize, prioritize and multi-task. Ability to work with little direct supervision.
• Strong communication skills, including the ability to deliver difficult messages with compassion and to communicate respectfully with families in stressful situations.
• Ability to thrive in a flexible, fast-paced environment, while maintaining a positive, solution-oriented approach
• Computer skills including proficiency in MS Word, Excel, PowerPoint, Google Suite, Adobe, and the ability to quickly learn and develop proficiency with tracking database systems

Preferred Knowledge & Abilities

• Candidate should be passionate and have commitment to building communities and promoting civic engagement.
• Candidate should have a willingness to learn and a growth mindset.
• Experience working with persons from diverse ethnic and cultural backgrounds who are economically disadvantaged.

Other Requirements

• Must be able to lift 25 pounds as the service is sometimes physical. For example, setting up for events which may require transporting or lifting equipment and materials, e.g., easels, flip charts, refreshments, brochures, chairs, tables, etc.
• Must be able to report to service site on a regular and reliable basis, and able to travel between sites and to attend offsite events throughout the county, as appropriate
• Must be able to work a flexible schedule, which includes evenings, weekends, and holiday hours, as appropriate, to coordinate and provide services and activities for families during non-traditional hours.

Licenses, Certifications, Registrations

Must possess a valid California Driver’s license, reliable transportation and current auto insurance

Other Qualifications

• Must be at least 18 years of age with permit to work in the US
• Clearance of fingerprint background check
• Must have valid TB screening and COVID19 Vaccination

Compensation and Benefits

• Salary commensurate with experience.
• 100% employer-funded comprehensive medical and dental coverage.
• 15 days PTO and 12 paid holidays.
• 403(b) Retirement Plan
• Opportunities for professional development and growth.

ICAN is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability. Persons seeking employment are entitled to freedom from harassment and retaliation and reasonable accommodation for qualified disabilities.

Attachments (1)

Homelessness Prevention Case Manager- letterhead 2025.12.9.pdf