Case Manager Homeless Youth DropIn Center

Silence Aloud Inc; United States; Remote; Full time

Job summary

Join a forward-thinking organization dedicated to supporting homeless youth. As a Case Manager, you will provide essential, youth-centered case management services, helping young individuals navigate their challenges and achieve stability. This role involves conducting assessments, developing personalized service plans, and connecting youth with vital resources. You'll collaborate with a dedicated team to ensure comprehensive support, advocate for clients, and engage with community resources. If you're passionate about making a difference in the lives of vulnerable youth, this is the perfect opportunity for you to shine and contribute to a meaningful cause.

Benefits

Employee discounts

Opportunity for advancement

Paid time off

Parental leave

Training & development

Qualifications

• Bachelor’s degree in Social Work or related field required; Master’s preferred.
• Minimum of 2 years experience in case management or youth services.

Responsibilities

• Provide case management services to youth experiencing homelessness.
• Assist in navigating housing programs and securing vital documents.

Skills

Trauma-informed care

Crisis intervention

Youth engagement

Advocacy

Resource connection

Education

Bachelor’s degree in Social Work

Master’s degree in related field

Tools

Homeless Management Information System (HMIS)

Job description

Benefits:

1. Employee discounts
2. Opportunity for advancement
3. Paid time off
4. Parental leave
5. Training & development

Employment Type: Full-time
Reports To: Program Manager
Salary: $25 hour (nonexempt)

Job Summary:

The Case Manager at Silence Aloud Inc.’s – The Bridge Wellness Center, a Homeless Youth Drop-In Center, will provide trauma-informed, strengths-based, and youth-centered case management services to young people experiencing or at risk of homelessness. Case Managers will work closely with youth (ages 16-24) to assess needs, develop individualized service plans, connect them to critical resources, and support them in achieving long-term stability. The role requires a deep understanding of the barriers faced by unhoused youth, including justice-involved youth, LGBTQ+ youth, survivors of trafficking, and those with disabilities or mental health challenges.

Key Responsibilities:

1. Direct Client Support & Case Management:
   1. Conduct comprehensive intake assessments to identify needs related to housing, employment, education, health, and well-being.
   2. Develop individualized service plans with youth, setting measurable goals and action steps for stability and self-sufficiency.
   3. Provide intensive case management, including crisis intervention, safety planning, and emotional support.
   4. Monitor youth progress, adjusting case plans as needed to reflect evolving goals and circumstances.
   5. Assist youth in securing vital documents such as birth certificates, IDs, and Social Security cards.
2. Housing & System Navigation:
   1. Assist youth in navigating housing programs, including rapid rehousing, transitional housing, and permanent supportive housing options.
   2. Serve as a liaison between youth and Riverside County’s Coordinated Entry System (CES) & HomeConnect, ensuring access to housing resources.
   3. Provide education on tenant rights, lease agreements, and independent living skills.
3. Resource Connection & Advocacy:
   1. Link youth to community resources, including mental health and medical services, substance use treatment, legal aid, education and employment support, childcare, and life skills training.
   2. Advocate for clients within public assistance programs, including Medi-Cal, CalFresh, and General Relief.
   3. Assist with referrals to employment services, vocational training, and financial literacy programs.
4. Collaboration & Community Engagement:
   1. Work closely with peer navigators, mental health clinicians, legal aid providers, and other interdisciplinary team members to ensure holistic support for each youth.
   2. Develop and maintain strong relationships with housing providers, social services, schools, juvenile justice agencies, and local employers.
   3. Participate in case conferences, program meetings, and collaborative community efforts to improve service coordination.
5. Documentation & Compliance:
   1. Maintain detailed, accurate, and confidential client records in alignment with organizational and funding requirements.
   2. Ensure timely documentation in the Homeless Management Information System (HMIS) and other data tracking platforms.
   3. Collect and report data on program outcomes and success stories to inform continuous improvement efforts.

Qualifications & Experience:

1. Bachelor’s degree in Social Work, Psychology, Counseling, Human Services, or a related field (Master’s preferred).
2. Minimum of two (2) years of experience in case management homeless services, youth services, or social work.
3. Experience working with youth facing homelessness, justice system involvement, trauma, sexual exploitation, substance use, and mental health challenges.
4. Knowledge of trauma-informed care, harm reduction, positive youth development, and crisis intervention strategies.
5. Strong understanding of housing and homeless services systems, including CES, HUD-funded programs, and youth-specific resources.
6. Bilingual (English/Spanish) preferred.

Additional Requirements:

1. Must pass background check and TB test.
2. Valid California driver’s license and reliable transportation required.
3. Flexibility to work some evenings and weekends as needed.