Case Manager Gandara Center Culturally Sensitive Care

Human Service Forum; Massachusetts; On-site; USD 35,000 - 55,000; Part time

Job summary

An established industry player is seeking a dedicated Case Manager for their Young Adult Therapeutic Care Program. This role is crucial in providing direct support to youth and families, ensuring they receive the necessary services to thrive. You will be responsible for creating tailored plans for housing, education, and employment while fostering independence in young adults facing mental health challenges. Join a passionate team that values cultural diversity and is committed to making a difference in the lives of families across the community. If you are looking for a rewarding opportunity to impact lives positively, this position is for you.

Qualifications

• Ability to work with diverse populations and community agencies.
• Must have vehicle transportation and valid driver's license.

Responsibilities

• Provide individualized case management and advocacy for Young Adults.
• Work with treatment team to ensure professional services are delivered.

Skills

Verbal Communication

Written Communication

Problem-Solving

Teamwork

Goal-Oriented Support

Education

Bachelor's degree in a human service field

Tools

Timesheets

Mileage Forms

Job description

Case Manager

The Gándara Center provides residential, mental health, substance abuse, and preventive services for children, adults, and families across the Pioneer Valley and eastern parts of Massachusetts. We believe in our communities and value cultural diversity and strive to provide culturally competent, innovative services to a diverse community. Our mission is to promote the well-being of Hispanics, African-Americans, and other culturally diverse populations through innovative, culturally competent behavioral health, prevention, and educational services – Changing Lives one family at a time.

We’re looking for a Case Manager for our Young Adult Therapeutic Care Program (Department of Mental Health | DMH) in Chicopee, MA, to provide direct support for our youth and families participating in the Intensive Community Services (ICS) program, which provides clinically intensive treatment and outreach support to help build, strengthen, and maintain youths’ connections to family, home, and community. The Case Manager would act as Transition Facilitator to assist young adults (YA) with mental health and behavioral health challenges to develop skills allowing them to live independently while maintaining mental health and behavioral health stability. The Case Manager would provide services in staffed or supported apartment settings, create safety, housing, employment, and/or educational plans with Young Adults and coordinate appropriate services/supports as needed.

What you’ll do:

1. Provide services in a manner that is strengths-based, family-driven, youth-guided, and culturally competent.
2. Work with the Program Director, Clinician, and other members of the treatment team to ensure overall professional services are delivered.
3. Solicit/receive referrals, engage, and place YAs in a timely manner.
4. Work with the program clinician to complete substance abuse, educational, job readiness assessments with participants and develop treatment plans with Young Adults to achieve their goals.
5. Provide in-home individualized case management, advocacy, safety planning, and planning for housing, employment, and/or education to Young Adults, including, but not limited to, the following activities: link Young Adults to community resources to ensure mental and behavioral health needs are being managed, assist Young Adults in the process of obtaining housing, working with landlords, and monitor progress with tools provided and adjust as needed.
6. Teach skills necessary, such as transportation and budgeting, that enable independent functioning.
7. Attend applicable program meetings and supervisions as well as meetings with the network.
8. Participate in a rotating on-call schedule to assist individuals in need.
9. Complete all required reports and tracking tools for Young Adults, funding sources, and the program.
10. Perform other tasks as determined by the YATC Program Director, Clinician, or other Department/Agency/DMH.
11. Inform the Agency of all emergencies or critical incidents.
12. Spend significant time away from the office (visiting families, collaterals, etc.).

Administrative Responsibilities/Record Keeping:

1. Keep current on all Agency, Government and Funding training and health requirements (OSHA, Sexual Harassment, etc.).
2. Complete all necessary paperwork in a strength-based manner per Agency/Program requirements.
3. Attend all training and meetings as required by the funder.
4. Complete timesheets, mileage forms and submit them accurately and in a timely manner.

Knowledge, Skills, and Abilities Required:

1. Ability to work with the target population.
2. Ability to structure and organize job responsibilities with minimal supervision.
3. Demonstrates good verbal and written communication skills.
4. Displays sound judgment.
5. Ability to provide goal-oriented support.
6. Works well as a team member.

Working Conditions:

This position is Part-Time. Shift hours may vary. Additionally, they may be required to work some holidays, nights, and/or weekends. Office space is limited. Working conditions also include travel to and from the program and scheduled activities, appointments, and clients’ homes. This job entails high-risk exposure to the at-risk population in high-crime neighborhoods and involves being exposed to smoking environments.

What we’re looking for:

1. Bachelor’s degree in a human service field.
2. Willingness to be on-call as scheduled and work shifts as needed.
3. Must have vehicle transportation, proof of valid driver’s license, a good driving record, and vehicle insurance.
4. Must have an acceptable CORI background.
5. Ability to work effectively with diverse populations and community agencies: School Dept., DYS, Juvenile Court.
6. Understanding/willingness to be part of a program that supports youth and families 24 hours per day, 365 days a year.
7. Bi-Lingual (Spanish/English), bicultural candidates are encouraged to apply.

Experience:

It is preferred that the individual has at least six (6) months of experience working with the target population or navigating any of the child and family-serving systems. Demonstrated ability to be innovative, creative, analytical, and decisive in problem-solving. Demonstrated communication and administrative skills.

The Gándara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.