Case Manager/Family Support Worker

NFI Massachusetts; Haverhill (MA); On-site; USD 41,000 - 46,000; Full time

Job summary

An established nonprofit organization is seeking a dedicated Case Manager/Family Support Worker to join their team. This role focuses on providing comprehensive support to families navigating complex social and emotional challenges. You will conduct intakes, assist caregivers in accessing resources, and provide therapeutic support tailored to each family's unique needs. The ideal candidate will have lived experience as a caregiver, excellent interpersonal skills, and a flexible schedule. Join a compassionate team committed to empowering families and making a meaningful impact in the community through individualized care and support.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan

3 weeks paid vacation

Tuition reimbursement up to $2500

Qualifications

• Must have lived experience as a caregiver of a youth with significant needs.
• High School Diploma required; Bachelor's preferred.

Responsibilities

• Conduct intakes for new referrals and assist caregivers in navigating care systems.
• Provide individual and family therapeutic supports as defined by client’s service plan.
• Facilitate case conferences and maintain necessary documentation.

Skills

Interpersonal Skills

Organizational Skills

Writing Skills

Advocacy Skills

Crisis Management

Parenting Skills

Education

High School Diploma

Bachelor's Degree

Job description

NFI Massachusetts Inc., a nonprofit human service agency, is currently seeking a Case Manager/Family Support Worker for its Foundations for Families program located in the North Shore. Candidate must have lived experience as a parent/caregiver of a youth with significant social, emotional, behavioral health, medical or trauma related needs and experienced in navigating child and family serving systems.

NFI’s Foundations for Families program provides home based treatment, community based outreach, comprehensive assessment, counseling, case coordination, and crisis intervention services for youths and families within the Department of Mental Health, Department of Children and Families and Mass Health systems. Services and service intensity are highly individualized to meet the unique and varying needs of each youth/family.

Foundations for Families staff are highly trained and experienced in family engagement, child and adolescent development, serious emotional/behavioral/mental health issues, crisis management and de-escalation skills. Staffing patterns depend on the service the family is referred for and can include: licensed clinicians, masters level clinicians, parent partners who have life experience as parents of children with special needs and bachelor level Therapeutic Supports.

Services are available both on a planned, scheduled basis as well as a response to a youth/family in crisis. All services are flexible and swift to accommodate a family’s challenging needs. Services are directed toward maximizing the youth/family’s strengths and keeping the family together, avoiding the need for out-of-home placement. The team will also ensure that families are provided with information and referral to community resources and supports to maximize the youth/family’s support network.

Foundations for Families services can operate as a “stand alone” service or it can be effectively integrated into larger service plans involving other services and providers such as hospitals, state agencies, outpatient services, residential treatment programs and other community based programs.

Salary: $41,600-$45,760 depending on level of education and experience.

Job Responsibilities:

• Conduct intakes for new referrals to the program.
• Educate and support caregivers in navigating systems of care and accessing appropriate care for their child/grandchild/etc.
• Assist and support caregivers in problem solving and advocacy skills.
• Assist in locating and accessing resources.
• Support caregivers in developing strategies for self-care, identifying respite care providers, and accessing respite care.
• Provide in-the-moment modeling and coaching to increase parenting skills and sense of competency.
• With guidance from youth, family, caregivers, and other supports, create a strength-based, client-focused assessment and treatment planning.
• Provide individual and family therapeutic supports as defined by client’s service plan.
• Work collaboratively with the clinician and/or other members of the treatment team.
• Facilitate and/or participate in case conferences and treatment meetings as appropriate.
• Write necessary progress notes, aftercare plans, service plans, and reviews as defined by the program contract.
• Transport clients as needed to court, appointments, and home visits.
• Assist other staff in crisis prevention and crisis management.
• Perform all duties in accordance with the agency’s policies and procedures.

Job Requirements:

• Must have lived experience as a parent/caregiver of a youth with significant social, emotional, behavioral health, medical or trauma related needs and experienced in navigating child and family serving systems.
• High School Diploma required, Bachelor's preferred.
• Flexible schedule including evening and weekend availability.
• Excellent interpersonal, organizational, and writing skills required.
• Valid driver’s license as travel is required.
• Spanish speaking preferred.

Benefits for full-time employees include: Medical Insurance, Dental Insurance, Vision Insurance, Retirement Plan, 3 weeks paid vacation time, and Tuition reimbursement up to $2500 per fiscal year.

NFI Massachusetts Inc. is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We seek to empower individuals and support the diversity and inclusivity within our workforce.