Case Manager - Family Shelter DS

Brooklyn Community Services; New York (NY); On-site; USD 45,000 - 55,000; Full time

Job summary

Brooklyn Community Services (BCS) is seeking a Case Manager to provide trauma-informed, family-centered services in our Family Shelter. You will manage a caseload, develop service plans, connect families to housing, benefits, and supports, and document progress in CARES and DHS systems.

The role reports to the Case Manager Supervisor, requires a Bachelor's degree and at least one year of case management experience in shelter or housing services, and may involve some evening hours at the shelter

Qualifications

• Bachelor's degree in Social Work, Human Services, Psychology, or related field required; MSW preferred.
• Minimum of one year of case management experience; shelter, housing, or family services preferred.
• Familiarity with NYC housing resources, public benefits, and DHS CARES system a plus.
• Strong interpersonal, written, and organizational skills; ability to manage multiple tasks in a fast-paced environment.
• Bilingual ability (Spanish or another community language) strongly preferred; background check required.

Responsibilities

• Carry an assigned caseload of families; conduct regular individual and family meetings to assess needs, monitor progress, and adjust service plans.
• Develop individualized Service Plans with families within required timeframes, addressing housing, income, benefits, childcare, health, and other needs.
• Connect families to internal and community-based resources including benefits, employment, legal services, childcare, and mental health supports.
• Assist families in completing housing applications, documentation, and eligibility processes for housing subsidy programs.
• Conduct room visits, family meetings, and required DHS contacts on schedule; maintain documentation in CARES.

Skills

Interpersonal skills

Written communication

Organizational skills

Multitasking

Education

Bachelor's degree in Social Work, Human Services, Psychology, or related field

MSW preferred

Tools

CARES system

Job description

Case Manager – Family Shelter

Division: Health, Housing and Homeless Solutions

Reports To: Case Manager Supervisor

Location: Family Shelter Site

Status/Hours: Full-time, Monday – Friday (some evening hours may be required)

Salary Range: $50,000 - $50,000

Program Description Brooklyn Community Services (BCS) operates family shelters providing safe, supportive, and dignified transitional housing for families with children experiencing homelessness. Our shelter programs are guided by a trauma-informed, strengths-based philosophy and offer a comprehensive continuum of services—including case management, housing placement, recreation, and supportive programming—to help families achieve stability and permanent housing as quickly as possible. All shelter staff are expected to uphold BCS's commitment to equity, cultural humility, and client-centered care.

Position Overview The Case Manager provides comprehensive, trauma-informed case management services to families residing in the shelter. Working as a key member of the social services team, the Case Manager supports families in stabilizing their immediate needs, addressing barriers to housing, and developing and implementing individualized service plans toward permanent housing and self-sufficiency.

Key Responsibilities

• Carry an assigned caseload of families; conduct regular individual and family meetings to assess needs, monitor progress, and adjust service plans.
• Develop individualized Service Plans with families within required timeframes, addressing housing, income, benefits, childcare, health, and other identified needs.
• Connect families to internal and community-based resources including benefits, employment, legal services, childcare, and mental health supports.
• Assist families in completing housing applications, documentation, and eligibility processes for housing subsidy programs.
• Conduct room visits, family meetings, and required DHS contacts on schedule; maintain documentation in CARES.

Crisis Intervention and Support

• Provide immediate crisis intervention and supportive counseling to families experiencing acute distress.
• Coordinate with shelter leadership and external agencies in response to safety concerns, child welfare involvement, or family emergencies.
• Make mandated child abuse and neglect reports as required by law.

Documentation and Compliance

• Maintain accurate, timely, and complete case records in CARES and BCS systems in accordance with DHS standards.
• Prepare and submit required reports on client progress, program outcomes, and compliance indicators.
• Participate in weekly supervision, case conferences, and team meetings.
• Adhere to all DHS, BCS, and program policies and procedures.
• Perform other duties as assigned.

Qualifications

• Education: Bachelor's degree in Social Work, Human Services, Psychology, or a related field required; MSW preferred.
• Experience: Minimum of one year of case management experience; experience in shelter, housing, or family services strongly preferred.
• Knowledge: Familiarity with NYC housing resources, public benefits, and DHS CARES system a plus.
• Skills: Strong interpersonal, written, and organizational skills. Ability to prioritize and manage multiple tasks in a fast-paced environment. Commitment to trauma-informed practice and cultural humility.
• Other: Bilingual ability (Spanish or another language spoken in the community served) strongly preferred. Candidates will be subject to a criminal background check in accordance with applicable law, including NYC Fair Chance Act requirements.

BCS is an Equal Opportunity Employer. Auxiliary aids and services are available upon request to individuals with disabilities.