Case Manager - Family Programs

Socket.dev; Brockton (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Father Bill's & MainSpring is seeking an Upstream Prevention Case Manager in Southern Massachusetts to preserve tenancies and secure housing opportunities for FBMS participants. You will build relationships with landlords, researchers, state officials, and community partners while coordinating with internal teams to prevent homelessness.

The role emphasizes organization, problem solving, flexibility, and strong communication.

Qualifications

• 2-4 years of housing or social work experience or related field.
• CPR certification is required and provided by FBMS.
• AED and First Aid may be required and provided by FBMS.
• Valid driver’s license and daily access to a motor vehicle.

Responsibilities

• Receive and respond to referrals from the Family Programs Manager, external non-profit and state entities, Regional Administrative internal providers such as Tenancy Preservation Program (TPP) and self-referrals by participants.
• Complete an ongoing assessment of family’s immediate housing needs and assist in preserving tenancy or providing housing search assistance to obtain stable housing if required.
• Provide updates to tenants, landlords, researchers, and stakeholders regarding progress and ongoing concerns, including weekly communication with researchers.
• Network and maintain relationships with local landlords, internal and external stakeholders and community partners.
• Collaborate with the Employment Specialist to ensure employment needs are addressed.
• Assist families to identify community services, make referrals, and follow up; may participate in WrapAround Services.
• Accompany and transport families to community services and apartment searches as appropriate.
• Complete a Housing Action Plan with participants to address barriers to maintaining housing.
• Create and encourage families to follow a budget to meet their needs.
• Maintain written progress reports and documentation in client records and researcher databases.

Skills

Empathy

Professionalism

Communication

Record Keeping

Job Knowledge

Attendance

Reliability

Initiative

Adherence to Policy

Work Ethic

Education

Bachelor’s degree or related field

Job description

Upstream Prevention Case Manager Family Department

Reports to: Diversion/Prevention Manager of Family Programs

Mission Statement:

Father Bill's & MainSpringis committed to ending and preventing homelessness in Southern Massachusetts with programs that provide emergency and permanent housing and help people obtain skills, jobs, housing, andservices. We help people who are struggling with homelessness or are at risk of homelessness to achieve self-sufficiency.

Father Bill's & MainSpring is a growing and dynamic social service agency withparticular expertise in emergency and permanent housing, job training and placement, and preventionservices for individuals and families in need.Over the next fiveyears, our strategic focus includes anincrease in affordable, permanent supportive housing, a more efficient model ofcarefor families experiencing homelessness, commitment toanenhanced delivery model toreduce the needfor shelter, and improved community relations in order toachieve thesegoals. Our staff arethoughtful and caringindividuals whoshareour passion for theseideals and creative approaches tohelping peopleimprove their lives.

We offer a generous benefits package and a comprehensive orientation and training program, as well as ample opportunities for advancement for qualified individuals who show a commitment to our Mission.

Position Summary:

The Upstream Prevention Case Manager position is an innovative, full-time position responsible for working towards preserving existing tenancies and/or locating and securing housing opportunities for FBMS participants. Applicants need to work diligently to build and maintain strong, working relationships with local landlords, Harvard Kennedy School researchers, state officials and community partners as well as with the internal FBMS teams. The applicant would benefit from having an energetic, enthusiastic, creative, and outgoing mindset as well as strengths in organization, problem solving, and flexibility.

Essential Responsibilities:

• Receive and respond to referrals fromthe Family Programs Manager, external non-profit and state entities(EOHLC), Regional Administrative internal providers such asTenancy Preservation Program (TPP) as well as self -referrals by participants.
• Complete an ongoing assessment of family’simmediate housing needsand assist in preserving tenancy orproviding housing search assistance toobtain stable housing if required.
• Provide tenant, landlord/property manager, researchers, and stakeholders withupdates regarding progress, and all identified ongoingconcerns asappropriate. This could include weeklycommunication with researchers.

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• Networking and maintaining relationships withlocal landlords, internal and external stakeholders and community partners.
• Collaborate with the Employment Specialist to ensure employment needs are addressed.
• Assist families toidentify community services, make appropriate referrals,and follow up. Mayserve as part ofa WrapAround Services team toassist participant(s) in maintaining housing.
• Accompany and transport families tocommunity services and apartment searches as appropriate.
• Complete a HousingAction Plan withparticipants toaddress barriers to maintaining housing
• Create, implement and encourage families tofollow a reasonable budget to meet their needs.
• Supervision, monitoring and reporting toresearchers ofparticipant’s progress with referralsand services for up to 90

days following participants stabilization into housing

• Maintain writtenprogress reports and supporting documentation, including, but notlimited to ETO/HMIS.
• Provide families withappropriate information (Section 8, lotteryapplications, CHAMP, income based rental listings, RAFT, SPI) tofurther assist in future housing needs.
• Educate families onhow and where toaccess appropriate community resources, (i.e.,fuel assistance, food banks, thrift stores, donation centers, etc.)
• Maintain and increase positive,team-oriented working relationships withlocal landlords, supportive service agencies, and state and non-profit agencies.
• Responsible for tracking and reporting onoutcomes of preventionservices, including researchers.
• Complete and maintain all necessary documentation in client’s records. This includes but is notlimited to ETO/HMISand researcher database; any additional reports requested.

Requirements:

This positionrequires 2-4 years ofexperience withhousing and/or social workand/or a bachelor’s degree in social work orrelated field. CPR certification is required and provided by FBMS. AEDand FirstAid mayalso be required and willbe provided by FBMS. Strongorganizational and communication skills arerequired. Applicant must have a valid driver’s license and daily access toa motor vehicle.

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Skills & Competencies:

• Empathy: An understanding and empathy for thosedealing withhomelessness and related issues.
• Professionalism: Maintains the highest level ofprofessionalism in the delivery ofservices, building relationships, collaboration withco-workers, and representation ofFather Bill’s & MainSpring withinthe organization and the community.

• Communication: Speaksappropriately in positive and/or negative conversations withsupervisors, co-workers, volunteers, donors and constituents; Articulates the goals ofFather Bill’s & MainSpring.

• Record-Keeping: Routineclerical orrecord-keeping incidental tothe essential responsibilities ofthe job (including, but notlimited to,data entry and casefile updates).

• Job Knowledge:Possesses the practicaland technical knowledgerequired on the job.
• Attendance: Acceptable overall attendance record, consistently at work and on time.

• Reliability: Relied upon for task completion and follow-up. Follows instructions, responds to management direction and solicits feedback to improve performance. Adherence to deadlines is required.

• Initiative: Seeks out new assignments and is willing to be flexible with additional duties.

• Adherence toPolicy: Followssafety and workplace expectations, regulations and processes asdefined in the Employee Handbook.

• Work Ethic: Demonstrates a commitment tothe Mission and adheres tothe Operating Principles ofFather Bill’s

& MainSpring and works as part of a team toward a common goal.

Other:

• Safety & Security: Actively promotes and personally observes safety and security procedures and uses equipment and materials properly.

• PhysicalDemands: The demandsdescribed below are representative of thosethat must bemet byanemployee tosuccessfully performtheessential functionsofthis job.Reasonable accommodations undertheAmericans with Disabilities Act(ADA) maybemade to enable individuals with disabilities to perform the essential functions.

• Must be able toverbally convey detailed information orimportant instructions orideas accurately orquickly. Must be able tohear average ornormal conversations and receive ordinary information. Average visual acuity is necessary.

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