Case Manager Crisis Services

Elwyn; Philadelphia (Philadelphia County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Generous Paid Time Off

Medical/Dental/Vision benefits

Earned Wage Access/On-Demand Pay

Paid On-the-Job Training

Tuition Reimbursement

Career Advancement Opportunities and 8

Flexible Schedules

Retirement Savings Plan

Job summary

Elwyn is seeking a dedicated Case Manager to coordinate health care, behavioral health treatment, social services, and community resources for individuals in the Philadelphia area.

You will work with the treatment team to develop resiliency plans, monitor progress, and ensure services are in place. Applicants should have a Bachelor's in a behavioral health field and strong teamwork, communication, and organizational skills.

Qualifications

• Bachelor’s degree or higher in a behavioral health or related field.
• Experience in behavioral health preferred.
• Knowledge of MCOs is a plus.
• Demonstrated ability to work effectively as part of a team.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Excellent judgment and problem-solving abilities.
• CPR training and ability to use agency protocols.

Responsibilities

• Develop resiliency plans with the treatment team and coordinate services across health care, behavioral health, social services, and community resources.
• Follow up with healthcare and social services agencies to ensure services identified in the resiliency plan are in place.
• Provide updates on client goals and well-being to the interagency team during meetings and planning.
• Obtain missing documentation to maintain compliant caseload records.
• Assist individuals to prevent escalation by coordinating resources and periodic check-ins.
• Perform CPR and restraining procedures using agency-trained protocols.
• Perform other duties as assigned.

Skills

Team collaboration

Time management

Attention to detail

Organizational skills

Problem solving

Communication skills

Driver's license

Education

Bachelor's degree or higher in behavioral health or related field

Tools

MS Office

EHR/EMR systems

Job description

Overview

Join a Team That Changes Lives

For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we’re here to create real change – helping people lead meaningful, fulfilling lives.

Now, we’re looking for passionate team members to join us. Here, your work will change lives – including your own. You’ll make an impact every day, find purpose in what you do, and grow in a career that truly matters.

At Elwyn, we take care of you while you care for others. We offer:

• Generous Paid Time Off
• Comprehensive Medical/Dental/Vision Benefit Packages
• Earned Wage Access/On-Demand Pay
• Paid On-the-Job Training
• Tuition Reimbursement
• Career Advancement Opportunities and Growth
• Flexible Schedules
• Retirement Savings Plan

Join us and be a part of something bigger.

Job Description

Elwyn seeks aCase Manager that assistsindividuals with obtaining access to, and coordinating health care, behavioral health treatment, social services, advocacy, educational programs, recreational programs, and community resources. The Case Manager also identifies and monitors the need for services tailored to the individual and delivered in the community and explores available resources.

DUTIES AND RESPONSIBILITIES:

• Work in partnership with the treatment team, with participation from natural supports, in the development of the resiliency plan (the intake assessment, functional behavior assessment (FBA)) and evaluation(s) which includes the identification of health care, behavioral health treatment, social services, advocacy, educational, recreational, and community resources to prevent further escalation/decompensation of the individual; link and coordinate services for the individual based on the resiliency plan objectives
• Follow up with the appropriate organizations such as healthcare, behavioral health, and social services agencies, with activities including but not limited to in person interactions, and email communications to make sure that services and resources are in place for the individual that were identified during the development of the resiliency plan
• Provide updates, regarding client goals and the client’s overall well-being, to the interagency team during meetings and service planning, sharing the resources that have been found for the families, identifying any additional family needs to ensure continuity of care and overall natural support system stability
• Follow up and/or obtain any documentation that is missing or needs updating for the file to include the caseload chart, intake assessment, FBA, evaluation, authorization packet, and progress notes based on regulatory standards with the Department of Behavioral Health and Disability Services (DBHIDS) and Community Behavioral Health (CBH) to ensure program compliance
• Assist the individual to prevent the need for restrictive, acute care services by continuing to monitor services, including but not limited to meeting with the individual for periodic check-ins, and connecting them with additional resources in the community, as needed, to make sure the needs of the individual are met
• Perform cardiopulmonary resuscitation (CPR), restrictive procedures and manual restraints using agency-trained protocols
• Perform other duties as assigned

EDUCATION/EXPERIENCE/SKILLS REQUIREMENTS:

• Bachelors’ degree or above in a behavioral health or related human service field
• Experience working directly in behavioral health preferred
• Knowledge of MCOs is a plus
• Demonstrated ability to work effectively as part of a team
• Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities
• Demonstrated strong attention to detail
• Demonstrated strong time management and organizational skills
• Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision
• Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions
• Must be able to perform cardiopulmonary resuscitation (CPR), and restrictive procedures and manual restraints using agency-trained protocols
• Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills
• Demonstrated computer proficiency, especially with Microsoft Office Suite (Microsoft Word, Excel, PowerPoint and Outlook)
• Knowledge of Electronic Health Record (EHR) / Electronic Medical Record (EMR) preferred
• Must possess a current, valid driver's license in state of residence, have a minimum of two (2) years of driving experience within the United States, and have an acceptable driving record.

Equal Opportunity Employer

Elwyn is an Equal Opportunity Employer. Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information.

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