Case Manager - Crisis Line Response Team - Sacramento

Bay Area Community Services; Sacramento (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading community-based agency in Sacramento is seeking a Care Coordinator for their Community Wellness and Response Team. The ideal candidate will provide services to individuals in mental health crises, engaging with clients directly while managing caseloads. This role emphasizes teamwork and adaptability in a fast-paced environment and includes significant growth opportunities within the organization.

Benefits

Fully paid medical, dental, vision, and life insurance coverage for employees and children.

32 days off (PTO/Holiday) increasing with tenure.

+3% per hour differential for bilingual proficiency.

403b with matching contribution after one year.

Paid sabbatical after 4 years.

$3,000 per year for student loan debt payment.

Qualifications

• 4 years experience in mental health/social services required.
• Experience with the homeless population is essential.
• Bilingual in a threshold language preferred.

Responsibilities

• Develop and deliver individual and group counseling.
• Continuously assess individual’s risk status and intervene appropriately.
• Document and maintain all data collection and reporting records.

Skills

Mental health experience

Communication

Problem-solving

Teamwork

Bilingualism

Education

High School Diploma

Degree in Social Services

Job description

The Care Coordinator for our Community Wellness and Response Teamis responsible for providing high quality and timely field response to requests for support from community members using a strengths-based and harm reduction approach. Services include de-escalation, resourcing, problem-solving, family support and transportation to other community locations.

The Responder/Dispatcher is a community-based position providing direct, face-to-face services to individuals who are experiencing a mental health crisis and travel throughout Sacramento County is required. It also isa site-based position with full work shift being on-site at the office and with potential to provide in-field response as needed. This position will manage both an active caller while dispatching and updating the response team in real time.

The Community Wellness and Response Team Program operates 24/7, 365; providing in-field response to de-escalate and resource community members.

Schedule: Tuesday- Saturday, or, Sunday -Thursday, or, Thursday-Monday. 8am to 430pm - 4pm to 1230am - 12am to 830am - 11:00am to 7:30pm.

Responsibilities

• Responsible for development and delivery of a full complement of services, including individual, family, group counseling, individual rehabilitation and case management/brokerage for individuals within the Care Coordinator's caseload as assigned.
• Responsible for utilizing Evidence Based Practice for the designated population/program to assure high quality results and intended impact.
• Responsible for continuously assessing individual’s risk status including risk based on symptoms, substance use, environment, physical conditions, etc and intervening appropriately.
• Responsible for assessing the continued service necessity and creating a service plan that aims at an individual getting better/healthy and accomplishing service goals that are person-centered and belong to the client.
• Responsible for continuous outreach and progressive engagement and reporting disengagement to the team immediately. Responsible for working with outreach team and determining when to disenroll individual based on program protocols.
• Responsible for domain-based assessment, screening referrals, service planning, community planning and benefit coordination which supports wellness and recovery principles. Responsible for care planning and therapeutic case management using a whatever it takes approach.
• Documents and maintains all data collection, reporting, and charting records in accordance with BACS and other relevant county regulatory policies/agencies. Responsible for producing required number of regulatory units of service per month (65% of staff’s time must be providing face-to-face or other eligible community-based support).
• Participates in supervision, staff meetings, consultation, travel, crisis/emergency coverage, weekend coverage, as well as, agency-wide meetings and training, as required by manager.
• Able to work independently and as a member of a therapeutic team.
• Is adaptable and open to change and new information; adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles. Adjusts rapidly to new situations warranting attention and resolution.
• Is effective at balancing interests of a variety of clients; readily readjusts priorities to respond to pressing and changing client demands. Anticipates and meets the need of clients; achieves quality end-products; is committed to continuous improvement of services.

Qualifications

• High School Diploma required and must have 4 years of paid work experience in mental health/social services (1 year of customer services may be substituted). Degree is preferred.
  Experience in social services and working with the homeless population is required.
• Bilingual in a threshold language preferred.
• Valid California driver’s license, personal vehicle, and proof of personal vehicle insurance coverage. DMV printout required.
• Extensive local travel is required, vehicle reimbursement is provided. Care Coordinators transport clients in their personal vehicle.

Benefits/Perks

• Highly competitive compensation: Starting at of$25.00 per hour with eligibility to receive an increase to $26.00 per hour after successfully completing BACS’ 90 day introductory period with satisfactory performance and achievement of all job related goals and requirements
• Fully paid medical, dental, vision, and life insurance coverage for employees and children.
• 32 days off (PTO/Holiday), increasing with tenure, includes your birthday off.
• +3% per hour differential for tested ability in Sacramento county designated threshold languages ( Arabic, Cantonese, Farsi, Spanish, Vietnamese, Russian)
• Clinical supervision hours towards licensure*
• 403b and after one year of service, BACS matching contribution.
• After 1 year of service - $3,000 per year student loan debt payment, tuition or continuing ed costs. Up to $15,000 over 5 years.
• One month PAID sabbatical after 4 Years – not charging PTO.
• Significant internal growth opportunities.

BACS Overview

Bay Area Community Services is a CARF accredited non-profit, community-based agency celebrating more than 70 years of serving Alameda, Contra Costa, Sacramento and Solano Counties by providing mental health and social services.BACS’ mission is to uplift under-served individuals and their families by doingwhatever it takes.We are proud to be one of the leading agencies producing real outcomes to tough social problems. BACS owes its reputation as an innovator to our innovative and entrepreneurial staff. We are seeking individuals who want to transform clinical practice to be client-centered and effective in the field and who want to lead empowered teams to meet goals.

How to apply:

Submit a resume with a cover letter highlighting your relevant experience.

BAY AREA COMMUNITY SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER