Case Manager: Client Advocate & Care Coordinator

Selfhelp Community Services; New York (NY); Hybrid; USD 50,000 - 52,000; Full time

Job summary

Selfhelp Community Services in New York is seeking a dedicated professional to assess client risk and capacity, and to address community-referred needs. You will establish comprehensive care plans, provide information, and arrange timely referrals for services.

Responsibilities include follow-up on all care plan items, maintaining accurate case notes, and communicating with supervisors. This role supports NY clients and may involve home visits and meetings as needed.

Qualifications

• Bachelor's Degree required.
• One year related experience and/or training.
• Proficiency with Microsoft Office and other technology.
• Excellent communication and listening skills.
• Excellent customer service with respect and dignity for clients.

Responsibilities

• Assess client risk and capacity.
• Establish a comprehensive care plan for the client.
• Provide information to meet client needs.
• Make referrals and arrange services.
• Follow up on all care plan items.
• Ensure contracted obligations and agency policies are met.
• Advocate for clients to receive entitlements.
• Consult with supervisor about client needs and problems.
• Provide crisis intervention to stabilize situations.
• Deliver items to clients as needed.
• Maintain monthly contact with clients.
• Visit clients at home monthly to assess living conditions.
• Participate in meetings to coordinate client care.
• Update involved parties on client status.
• Discharge planning as needed.
• Attend court hearings when required.
• Prepare and maintain documentation.
• Complete reports and statistics accurately.
• Meet deliverables by due dates.
• Maintain professional demeanor with clients and staff.
• Document all interactions in case notes.
• Ensure client files are updated and complete.
• Participate in supervision and training.
• Provide on-call services on rotation.

Skills

Excellent communication

Customer service

Attention to detail

Multi-tasking

Independent work

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Selfhelp Community Services in New York is seeking a dedicated professional to assess client risk and capacity, and to address community-referred needs. You will establish comprehensive care plans, provide information, and arrange timely referrals for services.

Responsibilities include follow-up on all care plan items, maintaining accurate case notes, and communicating with supervisors. This role supports NY clients and may involve home visits and meetings as needed.