Case Manager - CARES Co-Responder

Connections Health Solutions; Tucson (AZ); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Health insurance

Life insurance

401k plan with company match

Paid time off (PTO)

Job summary

Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. The Case Manager - CARES Co-Responder helps individuals in crisis access community services and coordinate a plan of care with the treatment team.

The role emphasizes crisis intervention, collaboration with law enforcement when needed, and documentation in the EHR to support mental health outcomes and recovery. A degree in Behavioral Health or related field is required.

Qualifications

• Bachelor's degree or combination of education and experience in behavioral health.
• Arizona Level I Fingerprint Clearance Card is required.
• CPR/First Aid certification is preferred.
• Valid driver's license and clean driving record are required.

Responsibilities

• Meet individuals in crisis and families in the community to assess needs.
• Connect clients with community services, crisis, and outpatient resources as needed.
• Coordinate plan of care with the Multidisciplinary treatment team.
• Document services in the medical record and ensure clear EHR entries.
• Assist with discharge planning and safety planning for stabilization.
• Maintain confidentiality and uphold professional standards.

Skills

Motivational interviewing

Trauma-informed care

Verbal de-escalation

Harm reduction

Person-centered language

Education

Bachelor's degree in Behavioral Health or related field

Arizona Level I Fingerprint Clearance Card

Tools

EHR experience

Job description

Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.

Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support.

Our values shape our decisions, define our culture, and foster continuous learning and growth.

We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission.

We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

Earn More with Shift Differentials

Maximize your earnings with additional hourly pay:

• +$2/hr -> Monday-Thursday Nights
• +$3/hr -> Friday-Sunday Nights
• +$2/hr -> Saturday-Sunday Days

What You'll Do:

TheCase Manager - CARES Co-Responder is responsible for helping those with mental health issues gain access to community services. Duties include meeting with individuals in crisis and their families in the community and connecting clients with professional services, crisis, and outpatient as needed. The CARES Co-Responder works collaboratively with the Multidisciplinary (LE) Treatment Team to respond to crisis situations and coordinate a plan of care utilizing expertise in counseling and crisis intervention, to ensure optimization of mental health outcomes for individuals and their families. The primary focus of this role is to connect individuals in crisis with resources and services to assist them in stabilizing their homelessness, mental health, and primary health situations.

• Intervene in community crisis situations with patients and families in the community, and with Law Enforcement.
• Assess, document, and address psychosocial, cultural, emotional, and economic needs for individuals and families during their immediate need/crisis situation.
• Collaborate with the Multidisciplinary treatment team, outpatient care team, and community agencies as needed to creatively address and or resolve the crisis situation.
• Identify and address gaps in service needs for participating parties' in-service delivery to the individual.
• Serve as an educational resource for potential clients/individuals in crisis.
• Encourage and support from a place of experience and understanding and willing to use appropriate self-disclosure.
• Demonstrates knowledge of community resources to help meet individual's unique recovery needs. Implements knowledge of multiple paths of recovery and promotes them equally.
• Collaborate with Interdisciplinary treatment team to engage, monitor, and communicate with the individual ensuring that safety is maintained while meeting the individual's needs.
• Maintain the clinic record, including documentation of activities performed as part of the service delivery process. Obtain signatures from individual regarding treatment, as necessary.
• Document all services and activities in the medical record regarding brief interventions, coordination of care, discharge planning, treatment planning, etc. Ensure documentation in the Electronic Health Record (EHR) is clear, concise, and organized.
• Maintain a working knowledge of the Title 36 Involuntary Commitment process. Monitor the petition process to ensure timeliness is adhered to, and forms are complete and thorough, and when subpoenaed, attend COE hearings.
• Participate in individual and group supervision as required. Participate in ongoing education, including in-services, training, and other activities to maintain and improve competency.Demonstrate competency through post-testing, skill observation, and performance as assessed by direct supervisor.
• Assist individuals and families in making difficult decisions, while honoring their preferences and values, in order to move the discharge plan forward.
• Performs all other duties as assigned.

What You'll Bring:

• A Bachelor's degree in Behavioral Health or related field and at least 1 year of related experience,OR
• An appropriate combination of education and experience
• Experience in a community based or crisis healthcare setting
• CPR/First Aid certified
• Valid driver's license
• Successfully pass a motor vehicle record check and maintain a clean driving record
• Must have own vehicle that is clean, neat, and in good working condition
• Willing to obtain Full coverage car insurance with high-level liability
• Arizona Level I Fingerprint Clearance Card
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company's exemption process prior to their start date as a condition of employment

It would be great if you had:

• 2 years of Behavioral Health Experience in a community based or crisis healthcare setting
• Knowledge of evidence-based/person-centered skillsets, such as motivational interviewing, trauma informed care, verbal de-escalation, harm reduction, and person-centered language
• Experience using EHR

What We Offer:

Full-time only:

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
• Company-paid parental leave available to eligible employees
• Company-paid parental leave available to eligible employees

All employees (Pool, Part-time and Full-time):

• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions,