Case Manager, CARE Team

TSTC; Waco (TX); On-site; USD 58,000 - 62,000; Full time

Job summary

Texas State Technical College (TSTC) seeks a Case Manager for the CARE Team to assess student needs, triage complex situations, and coordinate timely referrals to campus and community resources to support wellbeing, safety, and academic success.

This role collaborates with faculty, staff, and external partners to remove barriers and promote persistence, with a focus on professional judgment, confidentiality, and timely intervention.

Qualifications

• Bachelor's degree required.
• Two years of experience in student services or related field.
• Experience with case management, intake, referrals, and follow-up.

Responsibilities

• Conducts comprehensive intake and needs assessments for students.
• Coordinates referrals to campus departments, community organizations, and specialized services.
• Maintains ongoing outreach and engagement with students to assess progress and support recommended resources.
• Coordinates welfare checks, risk assessments, and other intervention activities when warranted.
• Maintains accurate records and documentation for assigned cases and communications.
• Participates in CARE Team meetings and provides updates and status reports.

Skills

Assess student needs

Coordinate interventions

Documentation & records

Strong communication

Judgment & discretion

Education

Bachelor's degree

Master's degree preferred

Job description

Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met.

Job Description

The Case Manager, CARE Team reports to the Manager of the CARE Team and is responsible for assessing student needs, triaging complex situations, and coordinating timely referrals to campus and community resources. This role serves as a primary connector between students and the support services necessary to address wellbeing, behavioral, safety, academic, and basic needs concerns. The Case Manager provides direct case management services that promote student success, persistence, and retention through coordinated intervention and support efforts.

The position requires a strong understanding of student support services, behavioral intervention principles, campus resources, and community partnerships. Working collaboratively with students, faculty, staff, campus leaders, and external organizations, the Case Manager assists in identifying barriers to success, facilitating access to appropriate resources, and supporting students through complex and sensitive situations. The role contributes to the mission of the College through professionalism, sound judgment, collaboration, and consistent delivery of quality services and outcomes.

The Target Hiring Range for the position is $ 57,542 - $62,000

The final salary offer will be determined based on the candidate's qualifications and experience.

Essential Functions

Case Management & Student Support

• Conducts comprehensive intake and needs assessments to evaluate student concerns, including behavioral, wellbeing, safety, academic, and basic needs issues.
• Coordinates referrals and connections to campus departments, community organizations, and specialized support services based on individual student needs.
• Maintains ongoing outreach and engagement with students to assess progress, provide support, and encourage follow-through with recommended resources.
• Coordinates, tracks, and monitors students identified as being at risk of discontinuing enrollment and works collaboratively with campus and statewide partners to remove barriers and improve student outcomes.
• Supports students across assigned campuses while ensuring equitable access to services and resources.
• Maintains current knowledge of student support services, emerging trends, available resources, and best practices that support student success and persistence.

Collaboration & Communication

• Builds and maintains collaborative relationships with campus departments, faculty, staff, statewide partners, community organizations, and external service providers to maximize resources available to students.
• Communicates objectives, expectations, timelines, and recommendations clearly while fostering productive partnerships focused on student success.
• Responds promptly to student inquiries received through various communication methods, including email, text, telephone, virtual platforms, and in-person interactions.
• Provides presentations, training, and informational sessions for students, faculty, staff, and community stakeholders as appropriate.
• Participates in CARE Team meetings, committees, advisory groups, and collaborative initiatives that support retention and student wellbeing efforts.

Case Coordination & Risk Assessment

• Maintains accurate, timely, and detailed case records and documentation for assigned cases and related communications.
• Conducts risk assessments and assists in the development of safety plans for students of concern.
• Coordinates welfare checks, emergency responses, and other intervention activities when warranted.
• Participates in case review meetings and provides updates, recommendations, and status reports regarding student concerns and intervention strategies.
• Exercises professional judgment and discretion when managing sensitive student situations and communicating with stakeholders.

Quality & Compliance

• Ensures work products, case documentation, referrals, and services comply with institutional policies, applicable regulations, confidentiality requirements, and established case management standards.
• Maintains appropriate records and documentation practices that support accountability, consistency, and effective service delivery.

Continuous Improvement

• Identifies opportunities to improve case management processes, workflows, student support strategies, and service outcomes.
• Participates in professional development opportunities related to case management, behavioral intervention, threat assessment, student wellbeing, and higher education student services.
• Applies new knowledge and best practices to enhance effectiveness and improve student outcomes.

Education & Experience

Minimum Qualifications

• Bachelor's degree required.
• Two years of experience working in student services, case management, behavioral intervention, retention services, counseling support, social services, higher education, or a related field.
• Experience supporting students through complex situations requiring assessment, referral, coordination, and follow-up activities.

Preferred Qualifications

• Master's degree in Student Affairs, Higher Education Administration, Counseling, Social Work, Psychology, Social Sciences, or a related field.
• Experience supporting behavioral intervention, CARE Teams, student conduct, threat assessment, or case management functions within higher education.

Relevant experience may be considered in lieu of formal education where appropriate, consistent with TSTC's equivalency philosophy.

Skills & Abilities

• Ability to assess student needs, identify barriers to success, and coordinate appropriate interventions and referrals.
• Strong analytical, organizational, and case management skills with the ability to gather, evaluate, and document information accurately and confidentially.
• Excellent written, verbal, and interpersonal communication skills with the ability to work effectively with students, faculty, staff, community organizations, and external partners.
• Ability to exercise sound judgment, discretion, and professionalism when managing sensitive or high-impact situations.
• Strong problem-solving, decision-making, and conflict-resolution skills.
• Ability to maintain detailed records, prioritize multiple responsibilities, and perform effectively in an environment with frequent interruptions and changing priorities.
• Knowledge of student support services, higher education operations, student wellbeing resources, and behavioral intervention principles.
• Ability to contribute to threat assessment processes and support the implementation of behavioral intervention strategies that promote student safety and success.

Core Competencies

Communication

Effectively communicates with students, campus partners, and external organizations to support timely and accurate case management activities. Serves as a primary point of contact for students, ensuring communication is clear, compassionate, and consistent while guiding students to appropriate resources and next steps. Adapts communication styles to meet the needs of diverse populations and promotes collaboration that supports coordinated care and student success.

Job Knowledge / Job Performance

Demonstrates strong understanding of student support systems, campus resources, institutional policies, and case management practices. Applies professional knowledge to assess student situations, identify appropriate interventions, and coordinate support across multiple departments and community partners. Maintains current knowledge of student services, behavioral intervention strategies, and higher education practices to support effective problem-solving and service delivery.

Ownership / Accountability

Takes ownership of assigned cases and student outcomes by ensuring timely follow-up, accurate documentation, and coordinated support efforts. Demonstrates accountability for case management activities, referral processes, and communication with stakeholders. Maintains a proactive, solution-focused approach that promotes student success and addresses barriers to persistence.

Teamwork / Service

Builds strong collaborative relationships with campus departments, statewide partners, and community organizations to support student needs. Promotes a culture of responsiveness, cooperation, and shared responsibility for student success. Demonstrates a commitment to service excellence by providing timely support, maintaining professional relationships, and contributing to coordinated intervention efforts that improve the student experience and persistence outcomes.

Extra Duties Statement

This job description outlines the general responsibilities and expectations of the role. It is not intended to include every task or responsibility. Additional duties may be assigned by leadership as needed.

This position may be considered for telework options based on eligibility under TSTC's Telework Policy aligned with State of Texas requirements.

Must be reachable during business hours through standard communication channels as required by the role.

Some duties may require work outside standard business hours during peak operational periods, student emergencies, critical incidents, or time-sensitive response situations.

Full-time, FLSA-exempt position.

Periodic in-state travel to campuses or meetings beyond the employee's designated or nearest base campus may be required based on business needs and will comply with TSTC and State of Texas requirements.

Position requires sustained attention to confidential, sensitive, and high-impact student matters.

This position is classified under the Fair Labor Standards Act (FLSA) as exempt and operates in a professional and instructional environment that may include campus offices, classrooms, student support centers, and virtual service environments.

TSTC will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position.

Equal Opportunity Employer

Texas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.

Background Checks

A criminal history background check will be required for the finalist(s) under consideration for this position.