Case Manager - CalAIM

Mercy House; Santa Ana (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Flexible medical coverage

Dental/vision insurance

Paid Time Off (PTO)

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

403(b) retirement plan with up to 3%匹配

On‑the‑job training and orientation

Mileage reimbursement

Employee referral program

Career growth opportunities

Job summary

Mercy House is hiring a Housing Solutions Case Manager in Santa Ana, CA, to support individuals who are homeless or at risk of homelessness under the CalAIM program. You will assess needs, develop housing plans, and advocate for clients across shelters, communities, and homes.

The role emphasizes trauma‑informed care, collaboration with partners, and strong documentation to promote housing stability and self‑reliance.

Qualifications

• Bachelor’s degree in Social Work or related field preferred.
• Two years of direct life experience working with homeless, low‑income, and diverse populations accepted.
• Experience in recovery, mental health, and co‑occurring disorders preferred.

Responsibilities

• Maintain a caseload of 17–25 individuals with regular housing support planning.
• Meet clients in shelters, community sites, and homes; use harm reduction.
• Conduct health and safety visits and document case notes and plans.
• Coordinate with providers, landlords, and housing authorities.
• Assist with housing searches, applications, and move‑in readiness.
• Provide early identification and intervention for housing stability risks.
• Advise clients on life skills and relationships with landlords.

Skills

Crisis intervention

Case management

Documentation

Verbal communication

Interpersonal skills

Trauma‑informed care

Motivational Interviewing

Education

BA/BS in Social Work

Two years direct experience with homeless populations

Tools

Word

Outlook

Excel

PowerPoint

Job description

Status: Full-Time, Non-ExemptPay: $23.00-$25.00/hourSchedule: Monday - Friday 8:30 a.m. - 5:00 p.m.Mission Statement: \"To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services.\"Benefits Offered:Flexible medical coverage optionsVoluntary dental, vision, life, accident, critical illness, and hospital insurancePaid Time Off (PTO)Flexible Spending Account (FSA)Employee Assistance Program (EAP)403(b) retirement plan with up to 3% employer matchingPaid on-the-job training and orientationMileage reimbursementEmployee referral programOpportunities for professional growth and advancementJob Summary: The Housing Solutions Case Manager, under the direction of the California Advancing and Innovating Medi‑Cal (CalAIM) Program Manager, is responsible for ongoing needs assessments, personal treatment plans, implementation, support, information, referrals, and advocacy for individuals who are homeless, chronically homeless, or at risk of homelessness. CalAIM provides Housing Transition/Navigation Services, Housing Deposits, and Housing Tenancy and Sustaining Services. This position requires successful working relationships with residents to support increased self‑reliance. It involves recognizing and influencing positive behavior changes, identifying problems and obstacles that threaten self‑reliance and housing stability, and maintaining clear and accurate files and records. The team must practice trauma‑informed and client‑focused strategies.Essential Duties and Responsibilities:Client/Service DeliveryMaintain a caseload of 17–25 individuals and meet at least twice a month with residents to develop emergency plans and individual housing support plans based on housing assessments. These plans must address identified barriers with measurable short‑ and long‑term goalsMeet clients in shelters, in the community, and in their homesUse harm reduction interventions to provide client‑centered services that help maintain housingApply skills in crisis prevention and interventionPractice Trauma‑Informed Care and Motivational Interviewing in client interactionsHelp residents build on their strengths and respectfully recognize their needsConduct health and safety visits, including habitability inspectionsStay knowledgeable of community resources and make referrals as neededOrganize and facilitate social and recreational activities to promote community involvement and peer supportCollaborate with community support providers, outreach teams, health care networks, housing authorities, landlords, social workers, and leasing teamsAttend and support clients during voucher briefings, match meetings, and Coordinated Entry processesAttend trainings to better meet clients’ needs, including those related to co‑occurring disorders, harm reduction, and cultural competenceAssist with housing searches, complete housing applications, request reasonable accommodations, and ensure living environments are safe and ready for move‑inProvide early identification and intervention for behaviors that may jeopardize housing stabilityCoach clients on developing and maintaining relationships with landlords/property managersCoach clients in life skills to maintain stable housingIdentify and respond to crisis situations, prioritizing and implementing appropriate interventionsHelp clients obtain required documents for housing (e.g., valid ID, birth certificate, income verification, Social Security benefits)Team/Staff RelationsCollaborate with Mercy House staff and volunteers to implement the agency’s mission and core valuesAttend regular internal and external agency meetingsParticipate in team efforts to plan and develop resident programsAdministrationMaintain accurate, up‑to‑date documentation for all clients, including housing and emergency plans, case notes, case files, assessments, call logs, and Housing Authority applications and recertificationsAssist with data collection systemsEnsure deadlines are metWillingness to gain knowledge of Adult Rehabilitative Mental Health Services and Substance Abuse TreatmentsUtilize computers and relevant software (e.g., Word, Outlook, Excel, PowerPoint), as well as position‑specific systemsRespond to calls and emails promptlyPerform tasks independently and prioritize workloadOther duties or projects as assignedKnowledge ofConfidentiality and legal/ethical issues in case managementEffective documentation and record‑keeping guidelinesRequirements:Education and ExperienceBachelor’s degree in Social Work or related field with experience in recovery, mental health, and co‑occurring disorders preferredCandidates without a BA/BS but with at least two years of direct life experience working with long‑term homeless, low‑income, and diverse populations and knowledge of mental health and addiction issues are welcome to applyGeneralValid CA driver’s license, proof of insurance, and reliable vehicle required for home visits, shelter visits, and community outreachAbility to work effectively with diverse populations; plan, organize, and prioritize duties; perform crisis intervention; communicate clearly in verbal and written form; maintain a positive, professional, and safe work environment; and build effective working relationshipsDependability, responsibility, and effective, respectful communicationPhysical RequirementsAbility to lift up to 50 poundsProlonged periods of sitting and working at a desk/computer