Case Manager - Bristol Hotel (JR 5494)

PATH (People Assisting The Homeless); San Jose (CA); On-site; USD 38,228 - 46,604; Full time

Benefits offered by this job

Health and wellness benefits

Generous time off

Retirement plan

Job summary

A non-profit organization is seeking a Case Manager in San Jose, CA to assist clients in overcoming homelessness. The role involves conducting intake assessments, developing individualized service plans, and providing crisis intervention. The ideal candidate demonstrates strong analytical and communication skills, has a passion for serving vulnerable populations, and is committed to racial and social justice. This full-time position offers opportunities for professional growth and a competitive benefits package.

Qualifications

• Two years of experience in healthcare, case management, or related field preferred.
• Willing to obtain CPR/First Aid training.
• Reliable transportation and valid driver’s license required.

Responsibilities

• Conduct intake and individualized needs assessments for participants.
• Develop and maintain Individualized Service Plans (ISPs).
• Provide crisis intervention and risk assessment services.
• Maintain documentation standards and confidentiality.

Skills

Analytical Skills and Attention to Detail

Collaboration and Teamwork

Communication

Creativity and Initiative

Critical Thinking and Problem Solving

Ethics and Boundaries

Job description

CAREERS

PATH is dedicated to helping individuals, families and communities end their homelessness.

Case Manager - Bristol Hotel (JR 5494)

Why Work For Us?

We are mission and values driven and your contributions will make a difference. We help an average of 23 people per week find a place to live. Join us to advocate for change, work with influential people who effect policy changes, and devote time to issues of racial and social justice. We prioritize work/life balance and provide generous time off, health, and wellness benefits and opportunities for professional growth across the state.

Job Identification

• Job Code: JR 5494
• Title: Case Manager
• Location: San Jose, CA 95124
• Salary: $27.75 to $33.83 per hour
• Pay Frequency: 24 Pay Periods Per Year
• Employment Type: Full Time, Non‑Exempt
• Driving Required: Yes

Lower end of the range will apply to candidates who meet minimum experience or have limited years of relevant experience. The higher end of the range will apply to seasoned candidates with considerable years of relevant experience.

About Path

Since its foundation in 1984, PATH (People Assisting The Homeless) has pioneered bold and effective approaches to assist people experiencing homelessness. PATH operates services throughout California, connecting our clients to a comprehensive continuum of homelessness prevention, street outreach, employment preparation and placement assistance, individualized case management, supportive services, interim housing, and permanent supportive housing.

About the Job

As part of the Santa Clara team, the Case Manager role’s main function is to assist clients in breaking the cycle of homelessness by utilizing a “whatever it takes” approach. The position supports clients through all phases of homelessness—including on the street, interim housing, transitional housing, and permanent housing—and helps them access and maintain necessary services in healthcare, social services, interpersonal support systems, and a coordinated entry system (CES). The role provides individualized supportive services by developing a plan that addresses strengths, barriers, health needs, income, and stable housing. The professional will identify areas of assistance to achieve the outlined goals and focus on housing and health as necessary outcomes for success.

Position Responsibilities include:

• Conduct intake and individualized needs assessment for all participants and collaborate to develop Individualized Service Plan (ISP) addressing housing goals, income, and participant‑identified goals (medical, mental health, substance use, financial resources, vocational, and social support needs).
• Provide referrals, linkages, information, and support to resources that help participants achieve their ISP goals.
• Complete program‑specific assessments (e.g., VI‑SPDAT).
• Evaluate strengths and challenges to address short‑term and long‑term goals; conduct a 90‑day review with the participant after initial intake.
• Maintain documentation standards as required by the Program and PATH policies, including timely case file notes and a complete, accurate, and current participant file with all required documents.
• Maintain confidentiality of participant files per HIPAA and all applicable guidelines.
• Develop therapeutic and/or professional relationships with clients and systems/partners to enhance efforts to engage and retain individuals with their housing goals.
• Provide crisis intervention and risk assessment services focused on increasing safety and enhancing the client’s ability to solve problems independently, utilizing effective coping skills and self‑coordinate care, including services for individuals with chronic trauma. Use motivational interviewing and trauma‑informed care in service delivery.
• Maintain current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap‑around services to clients.

What You Bring

• Analytical Skills and Attention to Detail: Gather and interpret data, identify trends, patterns, and insights to inform decision‑making. Produce consistently high quality work with accuracy and precision.
• Collaboration and Teamwork: Work effectively with others, building positive working relationships with colleagues, participants, and stakeholders. Contribute to team goals and recognize the strengths of others.
• Communication: Convey information clearly and effectively (verbally and in writing) to individuals and groups, informing, engaging, and maintaining their attention.
• Creativity and Initiative: Take action and make decisions without being prompted, demonstrate a proactive approach to work and a willingness to assume additional responsibilities. Think outside the box and generate innovative solutions to problems or challenges.
• Critical Thinking and Problem Solving: Analyze and evaluate information and situations, identify key issues, consider alternatives, and make logical decisions based on sound reasoning to achieve the desired outcome.
• Ethics and Boundaries: Maintain ethical and professional standards, demonstrate honesty, integrity, and a commitment to doing the right thing in all situations while maintaining professional boundaries.

Preferred Qualifications

• Two (2) years of experience in healthcare, case management, homeless services, or working with vulnerable populations or a related field.

Minimum Qualifications

• All levels of education and experience are welcome.

Mandatory Requirements

• Have employment eligibility verification.
• Have or be able and willing to obtain CPR/First Aid training.
• Successfully complete the following as a condition of hire:
• Tuberculosis Test.
• Background Screening.
• Drug Test.

Driving

Driving is an essential function of this position. To meet the employment requirements for this role, all candidates must:

• Have reliable transportation.
• A valid driver’s license.
• Proof of insurance and ownership for personal vehicles used during work duties.
• The ability to qualify for PATH's insurance coverage.

Employment Eligibility

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.

California‑Based Work Expectations

We are a California employer. Therefore, all regular and customary work must be performed within the state. Approval for work outside of the office does not establish approval for work to be conducted outside of California.

What We Offer

In addition to a rewarding work environment, we offer our employees a competitive benefits package that includes medical, dental, and vision coverage, vacation and sick time, paid holidays, and a retirement plan.

Ready to Make a Difference Through Action?

If this position sounds like a fit, please submit your application today. A resume is required.

Equal Employment Opportunity

PATH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

PATH will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

PATH is dedicated to racial and social justice by centering equity in our service delivery and maintaining a diverse and inclusive work environment for the communities we serve. We seek awareness and insight from witnessing the stories of our clients and learning from the experiences of our staff to ensure impactful systems change. When people are empowered, they can bring their authentic, whole selves to work and when they feel like they belong, they can become part of a unified effort to end homelessness for all.

Location

Santa Clara County

Department

Santa Clara County