Case Manager - Behavioral Health

Skyway Behavioral Health; Skokie (IL); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability coverage

401K match

Paid time off

Paid holidays

Wellness days

Clinical supervision

Professional development

Job summary

Skyway Behavioral Health is seeking a Case Manager to join the utilization review team in Illinois. You will coordinate orientations, treatment planning and discharge planning, ensuring seamless connections to community services and outside providers.

Ideal candidates have 2+ years in behavioral health, strong organizational skills, and a collaborative approach. English fluency and compassionate care are essential in this leadership-focused role.

Qualifications

• 2 years+ experience in a behavioral health setting.
• Master’s degree preferred; undergraduate degree with relevant experience required.
• Exceptional level of organization, reliability and independence.
• Problem-solving orientation and ability to identify process gaps.

Responsibilities

• Welcome new patients, assist with admission paperwork and orientation.
• Coordinate discharge planning and post-discharge care with partner facilities.
• Coordinate exit interviews and surveys; communicate with outside providers within 24 hours of admission.
• Attend team meetings and maintain effective communications with physicians and colleagues.
• Contribute to a compassionate, healing culture and align with Skyway’s mission and values.

Skills

Organization

Independence

Problem solving

Interpersonal skills

English fluency

Education

Master’s degree preferred

Bachelor’s degree + experience

Job description

Skyway Behavioral Health is an innovative behavioral health center that goes beyond the treatment of psychiatric symptoms to address underlying biological, behavioral, and psychosocial causes of psychiatric disorders. Our belief is that maladaptive coping strategies are adopted by patients for survival. While adaptive at one time or in specific ways, these coping strategies are now preventing patients from living the life they want to live. Our treatments teach patients new skills that enable them to serve as their own behavioral therapists- thereby helping them to maintain recovery and generalize skills to their home environments.

At Skyway, we provide a fully immersive, intensive, whole-person experience that covers everything from neuroscience to nutrition. We believe that the path to recovery from traumatic stress requires a focus that encompasses not just symptom management but also the treatment of underlying individual, systemic, developmental, and familial traumas. We use leading-edge, specialized, evidence-based treatment modalities to help our patients address the trauma and pain behind their behaviors and diagnoses – thereby empowering them to make lasting changes in their lives.

Our team has extensive clinical and leadership experience in the areas of traumatic stress, eating disorders, mood disorders, and personality disorders/pathology. At Skyway, we are committed to building a culture and team that cares for one another such that we may care for our families, communities, and clients. At Skyway, we believe that recovery is not only possible but also attainable for all patients.

Role Description

As Case Manager, you will report to the Director of Utilization Review. This position is an integral part of the treatment team and functions in coordinating orientations, treatment planning and discharge planning with patients. As Case Manager, you will be communicating with referral sources and other treatment centers to ensure that patients connect to services they need within the community. Key to your success will be relationship skills, creative problem solving and organization. You will be looked to as a trusted team member and important bridge to help patients integrate smoothly into the community post-treatment.

Essential Functions/Core Responsibilities

• Responsible for welcoming new patients into the program, assisting with completion of admission paperwork, new patient orientation and completing clinical update as needed.
• Responsible for providing discharge planning for patients as needed and coordinating care upon discharge, collaborating with partnering facilities and referral sources.
• Coordinating exit interviews and exit surveys.
• Responsible for coordination with outside providers within 24 hours of patient’s admission and ensure ROI is signed and send contact information to therapist.
• Attend team meetings in which patient cases are discussed.
• Establishes and maintains effective communications and working relationships with physicians, providers, and all colleagues.
• Collaborates with the leadership team in creating and sustaining a culture of compassion and healing. Promotes the Skyway culture by demonstrating genuine concern and compassion for all staff such that they may do the same for one another and our communities, patients and customers.
• Supports the organization's mission, vision, values and strategic initiatives. Develops, implements, and improves processes to ensure that established policies, goals, and objectives are achieved.
• Performs other duties as assigned

Minimum Requirements

• 2 years or more experience in a behavioral health setting.
• Master’s degree preferred. Undergraduate college degree in combination with relevant experience required.
• Exceptional level of organization, reliability and independence.
• A problem-solving orientation and eagerness to identify process gaps and implement practical solutions.
• Ability to manage multiple priorities and respond with confidence and resolve during challenging or chaotic situations.
• Excellent interpersonal skills. Must be fluent in reading, writing and speaking English.

Someone who embodies Skyway values:

• o We embrace the whole person.
• o We commit to innovative research-backed programs.
• o We are better together.
• o We celebrate all expressions of diversity.
• o We believe in service and supporting our communities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell. The employee is occasionally required to walk and climb or balance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Benefits:

• Medical benefits- Blue Cross Blue Shield of Illinois
• Dental benefits-Blue Cross Blue Shield of Illinois
• Vision benefits-Blue Cross Blue Shield of Illinois
• Short & Long Term Disability – Blue Cross Blue Shield of Illinois
• 401K Safe Harbor Match- Ameritas BlueStar
• PTO
• Paid Holidays
• Paid Floating Holidays
• Paid Sick Time
• Paid Wellness Days
• Regular clinical supervision
• Collaborative professional growth development

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate. Work hours may vary in this leadership role and may require responding to phone calls from direct reports during off hours.

Skyway Behavioral Health is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We celebrate diversity and are committed to creating an inclusive environment for all employees.