Case Manager Behavioral Health

Hartford HealthCare Medical Group; Bridgeport (CT); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a dynamic healthcare network where every moment matters! As a Behavioral Health Case Manager, you will play a vital role in supporting patients and their families through intensive non-clinical case management. Collaborate with a dedicated clinical care team to help individuals overcome barriers to accessing services and achieve their treatment goals. This position offers a unique opportunity to make a significant impact in the lives of those in need while being part of an organization committed to innovation and community education. If you're passionate about helping others and looking to grow your career in a supportive environment, this is the perfect opportunity for you.

Qualifications

• Bachelor's degree in Social Work or related field is required.
• Experience working with individuals with mental health needs is essential.

Responsibilities

• Provide non-clinical case management services for patients.
• Coordinate care and assist patients in accessing necessary services.
• Attend clinical care team meetings and complete documentation.

Skills

Computer proficiency in MS Word

Computer proficiency in Excel

Experience with mental health needs

Knowledge of child development

Experience with substance use disorders

Education

Bachelor’s degree in Social Work

Bachelor’s degree in Human Services

Bachelor’s degree in Psychology

Job description

Description

Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: May include evenings, weekends and holidays

Work where every moment matters.
Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

St. Vincent’s Medical Center in Bridgeport has more than 3,200 employees. It includes a 473-bed community teaching hospital, a 76-bed inpatient psychiatric facility in Westport, a large multispecialty provider group, and special needs services for adults and children. St. Vincent’s is the first hospital in Fairfield County to be integrated into the Hartford HealthCare network, and is the system’s second-largest hospital.

Job Summary:

The Behavioral Health Case Manager provides intensive non-clinical case management services as an integral member of patient care teams in the Emergency Department Behavioral Health Unit. The Case Manager works collaboratively with the patient and their treatment providers to overcome any barriers patient may encounter while accessing our services. The Case Manager provides trauma informed case management to support patients and families in order to assist patients in achieving their treatment goals and objectives during treatment. They help coordinate transitions of care within the department and/or to outside agencies. Provides critical information to members of the patient’s clinical care team to aid in monitoring and adjusting the treatment plan while working closely with the patient, parent, or caregiver. Advocates and represents the voice and needs of the patient when securing services with local, state, and federal agencies, assists the patient in obtaining any basic needs that they or their family may need including but not limited to: outpatient behavioral health treatment, re-connection to current mental health providers, information and access on food stamps, WIC and other food services, transportation out of emergency department, and community assistance by referral to proper resources.

Responsibilities:

• Provide non-clinical case management services on behalf of the Clinical Care Team(s). Case management support may include some or all of the following responsibilities: locating outpatient behavioral health services which may include substance detox or rehab beds, collateral contacts related to insurance, arranging transportation, communication with health care providers, securing school and agency schedules, setting up medical and behavioral health appointments, gathering collateral medical/psychiatric records, routine non-clinical correspondence, providing information on meeting basic needs food/clothing/shelter and access to healthcare, care connection calls with parents and patients, collaboration and support of family members or guardians, and coordination of care between patient, family, caretakers, hospital and community providers.
• Attend and participate in: Clinical Care Team Meetings, safety huddles, mandatory department/hospital meetings, and assigned hospital, community or hospital system sub-committees.
• Complete all assigned documentation responsibilities for collateral contacts that meets established Joint Commission, state licensing, and corporate compliance criteria. Complete all assigned tasks related to quality assurance data collection and data entry as required by the department, grant sources, state agencies, and insurance bodies.
• Rounding on patients to support and respond to questions/needs at intervals determined by the needs of the department where assigned.
• Compile and maintain electronic and hard copy resource manuals for patients, parents, caregivers and the Clinical Care Team. Update the resource manual quarterly.

Qualifications

Licensure / Certification / Registration:
Education:

• Bachelor’s degree in Social Work, Human Services, Psychology, or related field. Equivalent combination of education and experience in human services, social work, psychology or related field considered.

Work Experience:

• All Programs - Computer proficiency in MS Word & Excel; experience in working with individuals with mental health needs.
• Adult Programs – Experience working with individuals with substance use disorders and mental health symptoms.
• Child Programs – Knowledge of child development, birth to eighteen. Experience working with children, teens, and their families.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.