Case Manager Assistant (Remote) | Philippines

HireHawk Inc.; Los Angeles (CA); Hybrid; USD 10,000 - 13,000; Full time

Job summary

HireHawk connects skilled professionals with US companies for long-term remote roles and is seeking a dedicated assistant to support a case manager in a Los Angeles plaintiff personal injury firm. You will handle scheduling, follow-ups and file work to keep cases moving, under the case manager’s guidance.

The role requires 2+ years supporting case managers at a US law firm, strong English, and careful organization. This is a full-time remote position aligned with US Pacific Time.

Qualifications

• Must have 2+ years supporting case managers at a US personal injury law firm.
• Experience scheduling medical appointments and requesting medical records/bills.
• Strong written and spoken English.
• Organized and detail-oriented with reliable follow-through across multiple active cases.

Responsibilities

• Schedule client medical appointments and maintain treatment calendars.
• Request medical records and bills; follow up with providers until arrival.
• Keep case files organized and current in the firm’s case management software.
• Track deadlines and flag items at risk to the case manager.
• Communicate with clients, medical providers and insurance representatives to collect missing information.
• Prepare correspondence, forms and simple status updates.
• Protect client confidentiality at all times.

Skills

Scheduling appointments

Medical records requests

Client communication

Organization & attention to detail

Office software proficiency

Tools

Microsoft Office

Google Workspace

Legal case management platform

Job description

• Job type: Full-time contractor
• Workplace: Remote
• Schedule: Monday to Friday, aligned with US Pacific Time (PST)
• Compensation: $900 to $1,200 per month, depending on experience

About HireHawk

HireHawk connects skilled professionals with US companies for long-term remote roles. We are looking for proactive people who take ownership of their work and want to grow with a stable team.

About the role:

Our client is an established plaintiff personal injury firm in Los Angeles that focuses on premises liability cases (slip-and-fall and trip-and-fall). Its case managers are senior people, with 4 to 10 years at the firm. Each one runs their cases with the help of assistants, so the case manager can stay focused on working up the case.

You will be the dedicated assistant to one of these case managers. You will take on the scheduling, follow-ups and file work that keep each case moving, and the case manager will direct your daily priorities.

Responsibilities:

• Schedule client medical appointments and keep treatment calendars up to date.
• Request medical records and bills, and follow up with providers until they arrive.
• Keep case files organized and current in the firm's case management software.
• Track deadlines and outstanding items, and flag anything at risk to the case manager.
• Communicate with clients, medical providers and insurance representatives to collect missing information.
• Prepare correspondence, forms and simple status updates.
• Protect client confidentiality at all times.

Must-Have:

• At least 2 years supporting case managers at a US personal injury law firm.
• Hands-on experience scheduling medical appointments and requesting medical records and bills.
• Strong written and spoken English.
• Organized and detail-oriented, with reliable follow-through across many active cases.
• Comfortable with Microsoft Office or Google Workspace and a legal case management platform.
• Full-time availability during US Pacific business hours, with reliable internet and a dedicated workspace.

Nice-to-Have:

• Premises liability (slip-and-fall or trip-and-fall) case experience.
• Experience working through remote desktop access to a firm's systems.