Case Manager Assistant

Lawrence Hall; Chicago (IL); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer match

Paid time off

Holidays

Job summary

Lawrence Hall, a Chicago-based nonprofit, seeks a Case Manager Assistant to provide administrative and case management support for youth, families, foster parents, and Child Welfare Specialists in the Foster Care Department. The role emphasizes trauma-informed, family-centered care and strong organization.

The position involves coordinating visits, maintaining records, and facilitating communication among families, schools, courts, and partners to ensure coordinated services and positive

Qualifications

• High School Diploma or Associate degree in Human Services or related field.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Outlook, Word, Excel, and other standard business software applications.
• Strong organizational skills and attention to detail.
• Ability to maintain accurate records and handle confidential information appropriately.
• Access to reliable transportation, as required by program responsibilities.
• Ability to pass required background, child welfare, and drug screening requirements.

Responsibilities

• Coordinate and schedule family visits, appointments, meetings, and other service-related activities for youth and families.
• Maintain case files, court records, correspondence, and program documentation in accordance with agency and regulatory requirements.
• Assist Child Welfare Specialists by gathering, organizing, and distributing records, reports, and information from families, schools, courts, service providers, and other stakeholders.
• Support child and family team meetings, court hearings, and case-related activities through note-taking, documentation tracking, and follow-up coordination.
• Respond to inquiries from youth, families, foster parents, service providers, and community partners regarding services and program-related information.
• Collaborate with internal staff and external partners to ensure effective communication, service coordination, and continuity of care for youth and families.

Skills

Verbal communication

Written communication

Organizational skills

Record keeping

Attention to detail

Outlook

Word

Excel

Education

High School Diploma or Associate degree in Human Services

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

Lawrence Hall is a Chicago-based nonprofit social services agency that provides therapeutic, wellness, and skill development services to youth, families, and communities impacted by trauma. Lawrence Hall is committed to helping young people build resilience, strengthen connections, and achieve long-term success through trauma-informed, community-based support.

Lawrence Hall fosters a culture built upon the principles of the Children and Residential Experiences (CARE) model and the core values of Respect, Empowerment, Safety, and Teamwork. Together, these principles are embedded throughout our trauma-informed philosophy and guide how we serve youth and families, support one another as colleagues, and partner with our community.

About the Role

The Case Manager Assistant provides administrative and case management support to youth, families, foster parents, and Child Welfare Specialists within the Foster Care Department. This role plays an important part in coordinating family visitation, maintaining case documentation, and supporting communication among families, service providers, and community partners. The ideal candidate is highly organized, detail-oriented, and committed to supporting positive outcomes for youth and families through a trauma-informed and family-centered approach.

What You'll Do

• Coordinate and schedule family visits, appointments, meetings, and other service-related activities for youth and families.
• Maintain case files, court records, correspondence, and program documentation in accordance with agency and regulatory requirements.
• Assist Child Welfare Specialists by gathering, organizing, and distributing records, reports, and information from families, schools, courts, service providers, and other stakeholders.
• Support child and family team meetings, court hearings, and case-related activities through note-taking, documentation tracking, and follow-up coordination.
• Respond to inquiries from youth, families, foster parents, service providers, and community partners regarding services and program-related information.
• Collaborate with internal staff and external partners to ensure effective communication, service coordination, and continuity of care for youth and families.

Who We're Looking For

Required

• High School Diploma or Associate degree in Human Services or a related field.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Outlook, Word, Excel, and other standard business software applications.
• Strong organizational skills and attention to detail.
• Ability to maintain accurate records and handle confidential information appropriately.
• Access to reliable transportation, as required by program responsibilities.
• Ability to pass required background, child welfare, and drug screening requirements.

Preferred

• Experience working in child welfare, foster care, family services, or a related human services setting.
• Knowledge of childhood trauma and experience supporting youth and families impacted by trauma.
• Knowledge of youth development, adolescent issues, and strength-based approaches to working with young people and families.

Position Requirements & Work Environment

Travel/Driving: Local travel may be required to support family visits, meetings, court-related activities, and service coordination. A valid driver's license and reliable transportation are required.

Schedule: Full-time position requiring flexibility to accommodate family visitation schedules, meetings, youth needs, and program activities that may occur during evenings and weekends.

Physical Requirements: Frequent use of computers, telephones, case management systems, and standard office equipment. Regular documentation, communication, and participation in meetings are required.

Work Environment: Work occurs in office, community, and other service-related settings while supporting youth, families, foster parents, and community partners.

Other Position Requirements

• Maintain confidentiality and comply with agency, DCFS, and regulatory requirements.
• Complete required training, including trauma-informed care and professional development activities.
• Demonstrate collaboration, professionalism, empathy, and commitment to Lawrence Hall's mission and values.

Compensation and Benefits

We care about the well-being of our employees and are proud to offer a comprehensive and competitive total rewards package that includes:

• Salary: $20.58 - $25.58/HR. Compensation is based on a set hourly rate plus additional compensation for education and experience.
• Average of 17-25 days PTO + 9 holidays.
• Medical, dental, and vision insurance options.
• 401(k) with up to 5% employer match and auto-vesting.
• Flexible Spending Accounts (FSA).
• Employer-paid life, AD&D, and Employee Assistance Program benefits.
• Wellness reimbursement program.
• Employee referral bonus opportunities.
• Public Service Loan Forgiveness eligibility.

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the necessary skills and abilities. Lawrence Hall encourages you to apply even if you do not have experience in all areas of the position. We look forward to your application.